# Intercom Fin vs Decagon

> Intercom Fin and Decagon side by side: pricing model, published prices, resolution-rate evidence, channels, languages and data residency, with a pick for each kind of buyer.

Published: 18 September 2026 · Updated: 18 September 2026 · Prices and figures verified: 18 September 2026 · By the ai-agents.reviews team

This page was researched and drafted with AI assistance from the sources listed on it. We have not run hands-on tests of these products. Method: [How we review](https://ai-agents.reviews/en-gb/how-we-review)

Fin and Decagon sit at opposite ends of the market. Fin is self-serve, publicly priced and quick to try; Decagon is sold by quote to very large support operations, with contracts observed from US$105,000 a year. The choice is mostly a question of scale and how much you want the vendor to build for you.

Both run on top of other helpdesks, and both publish named-customer results.

**Bottom line**

- Most teams should try Fin first, because it costs little to find out what it resolves. Decagon earns its place when volume and complexity justify a managed enterprise program.

## Side by side

|  | [Intercom Fin](https://ai-agents.reviews/en-gb/reviews/intercom-fin) | [Decagon](https://ai-agents.reviews/en-gb/reviews/decagon) |
| --- | --- | --- |
| Score | **9.1** | **5.8** |
| Pricing model | Per resolution | Quote only |
| Price from | US$0.99 per resolution | est. US$105,000 per year |
| Works on your existing helpdesk | Yes | Yes |
| Self-serve sign-up | Yes | No |
| Free trial | Yes | No |
| Channels | Chat, Email, Voice, SMS, WhatsApp, Social messaging | Chat, Email, Voice |
| Languages | 45+ languages | 70+ languages |
| EU data residency | Yes | Not documented |
| Compliance | SOC 2 Type II, ISO 27001, ISO 27701, ISO 42001, AIUC-1, HIPAA, GDPR | SOC 2, ISO 27001, HIPAA, PCI DSS, GDPR, CCPA |
| Vendor-claimed resolution rate | 76% | 80% (deflection, not resolution) |
| Reported figure | 50.8% (Anthropic) | 70% (Chime) |
| Best for | Teams that want a price they can calculate today | Large enterprises with high volume and a six-figure budget |

## Choose Intercom Fin if

- You want to start within days and pay US$0.99 per outcome with no platform fee.
- You need EU hosting and a documented language list including German and Spanish.
- You want a public price to anchor any later negotiation.

## Choose Decagon if

- You handle very high volume across chat, email and voice and want a vendor-led deployment.
- You want simulation against a saved test set before each change goes live.
- Your budget and procurement process are built for six-figure annual contracts.

## Score breakdown

| Criterion | Weight | Intercom Fin | Decagon |
| --- | --- | --- | --- |
| Pricing transparency | 25% | 5/5 | 2/5 |
| Performance evidence | 25% | 4/5 | 4/5 |
| Access and time to pilot | 20% | 4/5 | 1/5 |
| Channel and language coverage | 15% | 5/5 | 4/5 |
| Control and compliance | 15% | 5/5 | 4/5 |

> **Scored on a public rubric, from sources you can open.** Every score on this site comes from five published criteria: pricing transparency, performance evidence, access, coverage, and control. Each price and percentage comes from one product database and links to its source, so every page agrees with every other page. Rubric v1.0 · We have not run hands-on tests yet, and no page here claims we did. [Read the full method](https://ai-agents.reviews/en-gb/how-we-review)

## Worked examples

| Product | 1,000 conversations · 50% resolved · 3 seats | 10,000 conversations · 50% resolved · 15 seats | 100,000 conversations · 50% resolved · 80 seats |
| --- | --- | --- | --- |
| Intercom Fin | US$495 | US$4,950 | US$49,500 |
| Decagon | Quote only | Quote only | Quote only |

_Estimates from published list prices in USD, verified on the date shown on this page. Taxes, discounts, implementation and overage rules are not included._

## Frequently asked questions

### Is Decagon better than Fin?

There is no public basis for saying so. Chime reports 70% with Decagon; Fin's named customers report 50.8% to 45–65%. These are different companies with different tickets, measured differently. Only a pilot on your own tickets can compare them.

### Does Decagon have a fixed platform fee?

A $50,000 platform fee is widely quoted online, but we traced it only to competitors' blog posts and found no primary source. Vendr's procurement data is the best public evidence of what buyers pay.

## Related pages

- [Intercom Fin review](https://ai-agents.reviews/en-gb/reviews/intercom-fin)
- [Intercom Fin pricing explained](https://ai-agents.reviews/en-gb/pricing/intercom-fin)
- [Decagon review](https://ai-agents.reviews/en-gb/reviews/decagon)
- [Decagon pricing explained](https://ai-agents.reviews/en-gb/pricing/decagon)

## Sources

- [Fin homepage](https://fin.ai/) — Fin · 18 September 2026
- [Fin pricing](https://fin.ai/pricing) — Fin · 18 September 2026
- [Intercom pricing](https://www.intercom.com/pricing) — Intercom (Fin) · 18 September 2026
- [Fin pricing: outcomes](https://fin.ai/help/en/articles/13975800-fin-pricing-outcomes) — Fin Help Center · 18 September 2026
- [Anthropic customer story](https://fin.ai/customers/anthropic) — Fin · 18 September 2026
- [Lightspeed customer story](https://fin.ai/customers/lightspeed) — Fin · 18 September 2026
- [Fin channels](https://fin.ai/channels) — Fin · 18 September 2026
- [Fin integrations](https://fin.ai/integrations) — Fin · 18 September 2026
- [Use Fin AI Agent in multiple languages](https://fin.ai/help/en/articles/10840651-use-fin-ai-agent-in-multiple-languages) — Fin Help Center · 18 September 2026
- [Regional data hosting](https://fin.ai/help/en/articles/13976037-regional-data-hosting) — Fin Help Center · 18 September 2026
- [Intercom security](https://www.intercom.com/security) — Intercom (Fin) · 18 September 2026
- [Fin AI Agent explained](https://fin.ai/help/en/articles/13975995-fin-ai-agent-explained) — Fin Help Center · 18 September 2026
- [Today, Intercom becomes Fin](https://www.intercom.com/blog/today-intercom-becomes-fin/) — Intercom (Fin) · 18 September 2026
- [Salesforce signs definitive agreement to acquire Fin](https://www.salesforce.com/news/press-releases/2026/06/15/salesforce-signs-definitive-agreement-to-acquire-fin/) — Salesforce · 18 September 2026
- [Decagon homepage](https://decagon.ai) — Decagon · 18 September 2026
- [Decagon integrations](https://decagon.ai/product/integrations) — Decagon · 18 September 2026
- [Decagon Voice](https://decagon.ai/product/voice) — Decagon · 18 September 2026
- [Decagon security](https://decagon.ai/security) — Decagon · 18 September 2026
- [AI customer support setup](https://decagon.ai/blog/ai-customer-support-setup) — Decagon · 18 September 2026
- [What is resolution-based pricing?](https://decagon.ai/glossary/what-is-resolution-based-pricing) — Decagon · 18 September 2026
- [Chime case study](https://decagon.ai/case-studies/chime) — Decagon · 18 September 2026
- [Rituals case study](https://decagon.ai/case-studies/rituals) — Decagon · 18 September 2026
- [Series D announcement](https://decagon.ai/blog/series-d-announcement) — Decagon · 18 September 2026
- [Introducing Duet Autopilot](https://decagon.ai/blog/autopilot) — Decagon · 18 September 2026
- [Decagon AI raises $250M at $4.5B valuation](https://siliconangle.com/2026/01/28/decagon-ai-raises-250m-4-5b-valuation-scale-ai-concierge-platform/) — SiliconANGLE · 18 September 2026
- [Decagon company profile](https://sacra.com/c/decagon/) — Sacra · 18 September 2026
- [Decagon AI pricing (buyer data)](https://www.vendr.com/marketplace/decagon-ai) — Vendr · 18 September 2026
- [Decagon (company)](https://en.wikipedia.org/wiki/Decagon_(company)) — Wikipedia · 18 September 2026

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