# Tidio Lyro vs Gladly AI

> Tidio Lyro and Gladly AI side by side: pricing model, published prices, resolution-rate evidence, channels, languages and data residency, with a pick for each kind of buyer.

Published: 18 September 2026 · Updated: 18 September 2026 · Prices and figures verified: 18 September 2026 · By the ai-agents.reviews team

This page was researched and drafted with AI assistance from the sources listed on it. We have not run hands-on tests of these products. Method: [How we review](https://ai-agents.reviews/en-gb/how-we-review)

Tidio Lyro and Gladly AI both target online retail and both publish prices, but in different ways. Lyro is billed per conversation in prepaid bundles; Gladly's Shopify plan charges US$1.50 per AI Resolution plus US$120 a month per team member.

Lyro documents more about languages, hosting and security. Gladly covers more channels, including voice and SMS.

**Bottom line**

- For a small store, Lyro is cheaper to start and better documented. A retail brand that needs voice support and already has a support team should look at Gladly AI.

## Side by side

|  | [Tidio Lyro](https://ai-agents.reviews/en-gb/reviews/tidio-lyro) | [Gladly AI](https://ai-agents.reviews/en-gb/reviews/gladly) |
| --- | --- | --- |
| Score | **7.9** | **6.6** |
| Pricing model | Per conversation | Mixed |
| Price from | US$24.17 per month | US$1.50 per resolution |
| Works on your existing helpdesk | Yes | Yes |
| Self-serve sign-up | Yes | Yes |
| Free trial | Yes | Yes |
| Channels | Chat, Email, WhatsApp, Social messaging | Chat, Email, Voice, SMS, Social messaging |
| Languages | 48+ languages | Not documented |
| EU data residency | Yes | Not documented |
| Compliance | SOC 2 Type II, GDPR | PCI DSS, GDPR |
| Vendor-claimed resolution rate | 67% | — |
| Reported figure | 58% (Tidio's own support team) | 37% (Breeze Airways) |
| Best for | Small online stores that want to start this week | Shopify merchants and consumer brands |

## Choose Tidio Lyro if

- You want 48 documented languages, including German and Spanish.
- You want data hosted in the EEA and a SOC 2 Type II report.
- You do not want to pay per seat.

## Choose Gladly AI if

- You need voice and SMS as well as chat, email and social channels.
- You want to pay per AI Resolution rather than per conversation.
- Your brand already runs on Gladly, Gorgias, Zendesk or Salesforce.

## Score breakdown

| Criterion | Weight | Tidio Lyro | Gladly AI |
| --- | --- | --- | --- |
| Pricing transparency | 25% | 3/5 | 3/5 |
| Performance evidence | 25% | 4/5 | 4/5 |
| Access and time to pilot | 20% | 5/5 | 4/5 |
| Channel and language coverage | 15% | 4/5 | 3/5 |
| Control and compliance | 15% | 4/5 | 2/5 |

> **Scored on a public rubric, from sources you can open.** Every score on this site comes from five published criteria: pricing transparency, performance evidence, access, coverage, and control. Each price and percentage comes from one product database and links to its source, so every page agrees with every other page. Rubric v1.0 · We have not run hands-on tests yet, and no page here claims we did. [Read the full method](https://ai-agents.reviews/en-gb/how-we-review)

## Worked examples

| Product | 1,000 conversations · 50% resolved · 3 seats | 10,000 conversations · 50% resolved · 15 seats | 100,000 conversations · 50% resolved · 80 seats |
| --- | --- | --- | --- |
| Tidio Lyro | US$500 | US$5,000 | US$50,000 |
| Gladly AI | US$1,110 | US$9,300 | US$84,600 |

_Estimates from published list prices in USD, verified on the date shown on this page. Taxes, discounts, implementation and overage rules are not included._

## Frequently asked questions

### Which is better for Shopify?

Both document Shopify use. Lyro starts from US$32.50 a month with no seat fee; Gladly's Shopify plan adds US$120 per team member and offers a free test of 100 AI interactions.

### What do their customers report?

Tidio's own support team reports 58%. Gladly's named customers report from 37% to 68%. These are different businesses and cannot be compared directly.

## Related pages

- [Tidio Lyro review](https://ai-agents.reviews/en-gb/reviews/tidio-lyro)
- [Tidio Lyro pricing explained](https://ai-agents.reviews/en-gb/pricing/tidio-lyro)
- [Gladly AI review](https://ai-agents.reviews/en-gb/reviews/gladly)
- [Gladly AI pricing explained](https://ai-agents.reviews/en-gb/pricing/gladly)

## Sources

- [Lyro AI Agent](https://www.tidio.com/ai-agent/) — Tidio · 18 September 2026
- [Tidio pricing](https://www.tidio.com/pricing/) — Tidio · 18 September 2026
- [The Lyro AI agent limit](https://help.tidio.com/hc/en-us/articles/13924459295900-The-Lyro-AI-agent-limit) — Tidio Help Center · 18 September 2026
- [Lyro, the conversational AI agent](https://help.tidio.com/hc/en-us/articles/9003475527196-Lyro-the-conversational-AI-agent) — Tidio Help Center · 18 September 2026
- [Lyro multilanguage support](https://help.tidio.com/hc/en-us/articles/12643043611036-Lyro-Multilanguage-support) — Tidio Help Center · 18 September 2026
- [Privacy policy and GDPR compliance](https://help.tidio.com/hc/en-us/articles/5462910440220-Privacy-Policy-and-GDPR-Compliance) — Tidio Help Center · 18 September 2026
- [Lyro: build and integrate](https://www.tidio.com/ai-agent/build-and-integrate/) — Tidio · 18 September 2026
- [Lyro achieves best resolution rates in industry (31 March 2025)](https://www.tidio.com/blog/lyro-achieves-best-resolution-rates-in-industry/) — Tidio · 18 September 2026
- [Borrowell case study](https://www.tidio.com/blog/borrowell-case-study/) — Tidio · 18 September 2026
- [Tidio support team achieves 58% automation with Lyro](https://www.tidio.com/blog/lyro-case-study/) — Tidio · 18 September 2026
- [Tidio earns SOC 2 Type 2 certification (14 October 2025)](https://www.einpresswire.com/article/858163495/tidio-earns-soc-2-type-2-certification-strengthening-trust-in-its-ai-powered-customer-service-platform) — EIN Presswire · 18 September 2026
- [About Tidio](https://www.tidio.com/about/) — Tidio · 18 September 2026
- [Gladly AI product page](https://www.gladly.ai/product/ai/) — Gladly · 18 September 2026
- [Gladly pricing](https://www.gladly.ai/pricing/) — Gladly · 18 September 2026
- [Gladly on the Shopify App Store](https://apps.shopify.com/gladly) — Shopify App Store · 18 September 2026
- [AI pricing: deflection vs outcomes](https://www.gladly.ai/blog/ai-pricing-deflection-vs-outcomes/) — Gladly · 18 September 2026
- [What is Gladly AI](https://help.gladly.com/docs/what-is-gladly-ai) — Gladly Help · 18 September 2026
- [March 2026 releases](https://help.gladly.com/docs/march-2026-releases) — Gladly Help · 18 September 2026
- [Set up the Gladly AI Gorgias integration](https://help.gladly.com/docs/set-up-the-gladly-ai-gorgias-integration) — Gladly Help · 18 September 2026
- [Why your helpdesk needs Gladly](https://www.gladly.ai/blog/why-your-helpdesk-needs-gladly/) — Gladly · 18 September 2026
- [Voice and SMS phone number costs](https://help.gladly.com/docs/voice-and-sms-phone-number-costs) — Gladly Help · 18 September 2026
- [AI security and compliance](https://help.gladly.com/docs/ai-security-and-compliance) — Gladly Help · 18 September 2026
- [Gladly customers](https://www.gladly.ai/customers/) — Gladly · 18 September 2026
- [Breeze Airways customer story](https://www.gladly.ai/customers/breeze-airways/) — Gladly · 18 September 2026
- [Gladly announces agentic commerce capabilities at Gladly Connect Live (6 May 2026)](https://www.prnewswire.com/news-releases/gladly-announces-agentic-commerce-capabilities-at-gladly-connect-live-302764492.html) — PR Newswire · 18 September 2026

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