# Tidio Lyro vs HubSpot Customer Agent

> Tidio Lyro and HubSpot Customer Agent side by side: pricing model, published prices, resolution-rate evidence, channels, languages and data residency, with a pick for each kind of buyer.

Published: 18 September 2026 · Updated: 18 September 2026 · Prices and figures verified: 18 September 2026 · By the ai-agents.reviews team

This page was researched and drafted with AI assistance from the sources listed on it. We have not run hands-on tests of these products. Method: [How we review](https://ai-agents.reviews/en-gb/how-we-review)

HubSpot's Customer Agent has the lowest published price per resolution we found, US$0.50, but only for companies paying for HubSpot Professional or Enterprise. Tidio Lyro can be bought on its own, from US$32.50 a month.

For a company already on HubSpot the choice is close. For everyone else Lyro is far cheaper to start.

**Bottom line**

- Existing HubSpot customers should try the Customer Agent first. Everyone else should compare Lyro against the cost of HubSpot seats plus the onboarding fee of US$1,500.

## Side by side

|  | [Tidio Lyro](https://ai-agents.reviews/en-gb/reviews/tidio-lyro) | [HubSpot Customer Agent](https://ai-agents.reviews/en-gb/reviews/hubspot-customer-agent) |
| --- | --- | --- |
| Score | **7.9** | **7.7** |
| Pricing model | Per conversation | Credits |
| Price from | US$24.17 per month | US$0.50 per resolution |
| Works on your existing helpdesk | Yes | Requires HubSpot Service Hub |
| Self-serve sign-up | Yes | Yes |
| Free trial | Yes | Yes |
| Channels | Chat, Email, WhatsApp, Social messaging | Chat, Email, WhatsApp, Social messaging |
| Languages | 48+ languages | Not documented |
| EU data residency | Yes | Yes |
| Compliance | SOC 2 Type II, GDPR | SOC 2 Type II, SOC 3, HIPAA, GDPR DPA, CCPA, EU Cloud Code of Conduct |
| Vendor-claimed resolution rate | 67% | 70% |
| Reported figure | 58% (Tidio's own support team) | 60% (Sesame HR (Q2 2026 earnings call)) |
| Best for | Small online stores that want to start this week | Companies already on HubSpot Professional or Enterprise |

## Choose Tidio Lyro if

- You are not on HubSpot and do not want to pay for seats and onboarding.
- You run an online store and your customers use social messaging.
- You want to try it today with a 7-day trial.

## Choose HubSpot Customer Agent if

- You already pay for HubSpot Service Hub Professional or Enterprise.
- You want the agent to answer from your HubSpot CRM data.
- You prefer to pay per resolved conversation.

## Score breakdown

| Criterion | Weight | Tidio Lyro | HubSpot Customer Agent |
| --- | --- | --- | --- |
| Pricing transparency | 25% | 3/5 | 4/5 |
| Performance evidence | 25% | 4/5 | 4/5 |
| Access and time to pilot | 20% | 5/5 | 4/5 |
| Channel and language coverage | 15% | 4/5 | 3/5 |
| Control and compliance | 15% | 4/5 | 4/5 |

> **Scored on a public rubric, from sources you can open.** Every score on this site comes from five published criteria: pricing transparency, performance evidence, access, coverage, and control. Each price and percentage comes from one product database and links to its source, so every page agrees with every other page. Rubric v1.0 · We have not run hands-on tests yet, and no page here claims we did. [Read the full method](https://ai-agents.reviews/en-gb/how-we-review)

## Worked examples

| Product | 1,000 conversations · 50% resolved · 3 seats | 10,000 conversations · 50% resolved · 15 seats | 100,000 conversations · 50% resolved · 80 seats |
| --- | --- | --- | --- |
| Tidio Lyro | US$500 | US$5,000 | US$50,000 |
| HubSpot Customer Agent | US$250 | US$2,500 | US$25,000 |

_Estimates from published list prices in USD, verified on the date shown on this page. Taxes, discounts, implementation and overage rules are not included._

## Frequently asked questions

### How does each count a billable unit?

HubSpot bills a conversation as resolved if the visitor does not ask for a human within 72 hours. Tidio bills any conversation in which Lyro replies, and threads close after 15 idle minutes.

### Can I use HubSpot's agent without HubSpot?

No. It is available only to HubSpot Professional and Enterprise subscribers.

## Related pages

- [Tidio Lyro review](https://ai-agents.reviews/en-gb/reviews/tidio-lyro)
- [Tidio Lyro pricing explained](https://ai-agents.reviews/en-gb/pricing/tidio-lyro)
- [HubSpot Customer Agent review](https://ai-agents.reviews/en-gb/reviews/hubspot-customer-agent)
- [HubSpot Customer Agent pricing explained](https://ai-agents.reviews/en-gb/pricing/hubspot-customer-agent)

## Sources

- [Lyro AI Agent](https://www.tidio.com/ai-agent/) — Tidio · 18 September 2026
- [Tidio pricing](https://www.tidio.com/pricing/) — Tidio · 18 September 2026
- [The Lyro AI agent limit](https://help.tidio.com/hc/en-us/articles/13924459295900-The-Lyro-AI-agent-limit) — Tidio Help Center · 18 September 2026
- [Lyro, the conversational AI agent](https://help.tidio.com/hc/en-us/articles/9003475527196-Lyro-the-conversational-AI-agent) — Tidio Help Center · 18 September 2026
- [Lyro multilanguage support](https://help.tidio.com/hc/en-us/articles/12643043611036-Lyro-Multilanguage-support) — Tidio Help Center · 18 September 2026
- [Privacy policy and GDPR compliance](https://help.tidio.com/hc/en-us/articles/5462910440220-Privacy-Policy-and-GDPR-Compliance) — Tidio Help Center · 18 September 2026
- [Lyro: build and integrate](https://www.tidio.com/ai-agent/build-and-integrate/) — Tidio · 18 September 2026
- [Lyro achieves best resolution rates in industry (31 March 2025)](https://www.tidio.com/blog/lyro-achieves-best-resolution-rates-in-industry/) — Tidio · 18 September 2026
- [Borrowell case study](https://www.tidio.com/blog/borrowell-case-study/) — Tidio · 18 September 2026
- [Tidio support team achieves 58% automation with Lyro](https://www.tidio.com/blog/lyro-case-study/) — Tidio · 18 September 2026
- [Tidio earns SOC 2 Type 2 certification (14 October 2025)](https://www.einpresswire.com/article/858163495/tidio-earns-soc-2-type-2-certification-strengthening-trust-in-its-ai-powered-customer-service-platform) — EIN Presswire · 18 September 2026
- [About Tidio](https://www.tidio.com/about/) — Tidio · 18 September 2026
- [HubSpot Customer Agent](https://www.hubspot.com/products/artificial-intelligence/ai-customer-service-agent) — HubSpot · 18 September 2026
- [Service Hub pricing](https://www.hubspot.com/pricing/service) — HubSpot · 18 September 2026
- [HubSpot Credits](https://www.hubspot.com/products/artificial-intelligence/credits) — HubSpot · 18 September 2026
- [HubSpot product and services catalog](https://legal.hubspot.com/hubspot-product-and-services-catalog) — HubSpot Legal · 18 September 2026
- [Customer Agent and Prospecting Agent: now you pay when the task is complete (14 April 2026)](https://www.hubspot.com/company-news/hubspots-customer-agent-and-prospecting-agent-now-you-pay-when-the-task-is-complete) — HubSpot · 18 September 2026
- [Understand the customer agent](https://knowledge.hubspot.com/customer-agent/understand-the-customer-agent) — HubSpot Knowledge Base · 18 September 2026
- [Set up the customer agent](https://knowledge.hubspot.com/customer-agent/set-up-the-customer-agent) — HubSpot Knowledge Base · 18 September 2026
- [Deploy the customer agent to channels](https://knowledge.hubspot.com/customer-agent/deploy-the-customer-agent-to-channels) — HubSpot Knowledge Base · 18 September 2026
- [Set up and customize the customer agent's handoff process](https://knowledge.hubspot.com/customer-agent/set-up-and-customize-the-customer-agents-handoff-process) — HubSpot Knowledge Base · 18 September 2026
- [HubSpot cloud infrastructure and data hosting FAQ](https://knowledge.hubspot.com/account-security/hubspot-cloud-infrastructure-and-data-hosting-frequently-asked-questions) — HubSpot Knowledge Base · 18 September 2026
- [HubSpot security and compliance](https://www.hubspot.com/security-and-compliance) — HubSpot · 18 September 2026
- [HubSpot Trust Center](https://trust.hubspot.com/) — HubSpot · 18 September 2026
- [HubSpot Q2 2026 earnings call transcript](https://www.fool.com/earnings/call-transcripts/2026/08/12/hubspot-hubs-q2-2026-earnings-call-transcript/) — The Motley Fool · 18 September 2026
- [HubSpot switching AI pricing from per-use to per-resolution](https://www.saastr.com/hubspot-switching-ai-pricing-from-per-use-to-per-resolution-but-does-it-really-matter/) — SaaStr · 18 September 2026

---

Canonical: https://ai-agents.reviews/en-gb/compare/tidio-lyro-vs-hubspot-customer-agent