# Tidio Lyro vs Zendesk AI Agents

> Tidio Lyro and Zendesk AI Agents side by side: pricing model, published prices, resolution-rate evidence, channels, languages and data residency, with a pick for each kind of buyer.

Published: 18 September 2026 · Updated: 18 September 2026 · Prices and figures verified: 18 September 2026 · By the ai-agents.reviews team

This page was researched and drafted with AI assistance from the sources listed on it. We have not run hands-on tests of these products. Method: [How we review](https://ai-agents.reviews/en-gb/how-we-review)

Tidio Lyro and Zendesk AI Agents suit different starting points. Lyro is self-serve, publicly priced from US$32.50 a month and hosted in the EEA; Zendesk's agents are built into Zendesk plans, bill only verified resolutions, and do not publish what a resolution costs.

They are not mutually exclusive. Tidio documents Lyro Connect, which runs Lyro on top of Zendesk, so a Zendesk team can compare both on the same tickets.

**Bottom line**

- A small team without a helpdesk should start with Lyro. A Zendesk team should get Zendesk's per-resolution price in writing, then pilot Lyro through Lyro Connect on the same traffic and compare.

## Side by side

|  | [Tidio Lyro](https://ai-agents.reviews/en-gb/reviews/tidio-lyro) | [Zendesk AI Agents](https://ai-agents.reviews/en-gb/reviews/zendesk-ai-agents) |
| --- | --- | --- |
| Score | **7.9** | **7.5** |
| Pricing model | Per conversation | Seats plus usage |
| Price from | US$24.17 per month | US$55 per seat per month |
| Works on your existing helpdesk | Yes | Requires Zendesk Suite |
| Self-serve sign-up | Yes | Yes |
| Free trial | Yes | Yes |
| Channels | Chat, Email, WhatsApp, Social messaging | Chat, Email, Social messaging |
| Languages | 48+ languages | 80+ languages |
| EU data residency | Yes | Yes |
| Compliance | SOC 2 Type II, GDPR | SOC 2 Type II, ISO 27001, ISO 27018, ISO 27701, ISO 42001, HIPAA, FedRAMP LI-SaaS, GDPR DPA |
| Vendor-claimed resolution rate | 67% | up to 80% |
| Reported figure | 58% (Tidio's own support team) | 50% (Babbel) |
| Best for | Small online stores that want to start this week | Teams already running support on Zendesk |

## Choose Tidio Lyro if

- You want to start this week without a sales call, with a 7-day trial.
- Your customers message you on WhatsApp, Instagram and Messenger.
- You want to see the price before you commit.

## Choose Zendesk AI Agents if

- Your support already runs on Zendesk and you want the agent inside the same tool.
- You prefer to pay only for resolutions a model has verified.
- You need a UK hosting region or ISO 42001.

## Score breakdown

| Criterion | Weight | Tidio Lyro | Zendesk AI Agents |
| --- | --- | --- | --- |
| Pricing transparency | 25% | 3/5 | 3/5 |
| Performance evidence | 25% | 4/5 | 4/5 |
| Access and time to pilot | 20% | 5/5 | 4/5 |
| Channel and language coverage | 15% | 4/5 | 4/5 |
| Control and compliance | 15% | 4/5 | 4/5 |

> **Scored on a public rubric, from sources you can open.** Every score on this site comes from five published criteria: pricing transparency, performance evidence, access, coverage, and control. Each price and percentage comes from one product database and links to its source, so every page agrees with every other page. Rubric v1.0 · We have not run hands-on tests yet, and no page here claims we did. [Read the full method](https://ai-agents.reviews/en-gb/how-we-review)

## Worked examples

| Product | 1,000 conversations · 50% resolved · 3 seats | 10,000 conversations · 50% resolved · 15 seats | 100,000 conversations · 50% resolved · 80 seats |
| --- | --- | --- | --- |
| Tidio Lyro | US$500 | US$5,000 | US$50,000 |
| Zendesk AI Agents | US$915 | US$8,325 | US$79,400 |

_Estimates from published list prices in USD, verified on the date shown on this page. Taxes, discounts, implementation and overage rules are not included._

## Frequently asked questions

### Can Tidio Lyro run on Zendesk?

Yes. Tidio documents Lyro Connect for Zendesk, Intercom and Salesforce.

### Which is cheaper?

Lyro publishes its prices, from US$32.50 a month for 50 conversations. Zendesk does not publish its per-resolution price; the only public figure is an unofficial US$1.50 from a 2025 forum comment, on top of seats from US$55.

## Related pages

- [Tidio Lyro review](https://ai-agents.reviews/en-gb/reviews/tidio-lyro)
- [Tidio Lyro pricing explained](https://ai-agents.reviews/en-gb/pricing/tidio-lyro)
- [Zendesk AI Agents review](https://ai-agents.reviews/en-gb/reviews/zendesk-ai-agents)
- [Zendesk AI Agents pricing explained](https://ai-agents.reviews/en-gb/pricing/zendesk-ai-agents)

## Sources

- [Lyro AI Agent](https://www.tidio.com/ai-agent/) — Tidio · 18 September 2026
- [Tidio pricing](https://www.tidio.com/pricing/) — Tidio · 18 September 2026
- [The Lyro AI agent limit](https://help.tidio.com/hc/en-us/articles/13924459295900-The-Lyro-AI-agent-limit) — Tidio Help Center · 18 September 2026
- [Lyro, the conversational AI agent](https://help.tidio.com/hc/en-us/articles/9003475527196-Lyro-the-conversational-AI-agent) — Tidio Help Center · 18 September 2026
- [Lyro multilanguage support](https://help.tidio.com/hc/en-us/articles/12643043611036-Lyro-Multilanguage-support) — Tidio Help Center · 18 September 2026
- [Privacy policy and GDPR compliance](https://help.tidio.com/hc/en-us/articles/5462910440220-Privacy-Policy-and-GDPR-Compliance) — Tidio Help Center · 18 September 2026
- [Lyro: build and integrate](https://www.tidio.com/ai-agent/build-and-integrate/) — Tidio · 18 September 2026
- [Lyro achieves best resolution rates in industry (31 March 2025)](https://www.tidio.com/blog/lyro-achieves-best-resolution-rates-in-industry/) — Tidio · 18 September 2026
- [Borrowell case study](https://www.tidio.com/blog/borrowell-case-study/) — Tidio · 18 September 2026
- [Tidio support team achieves 58% automation with Lyro](https://www.tidio.com/blog/lyro-case-study/) — Tidio · 18 September 2026
- [Tidio earns SOC 2 Type 2 certification (14 October 2025)](https://www.einpresswire.com/article/858163495/tidio-earns-soc-2-type-2-certification-strengthening-trust-in-its-ai-powered-customer-service-platform) — EIN Presswire · 18 September 2026
- [About Tidio](https://www.tidio.com/about/) — Tidio · 18 September 2026
- [Zendesk AI agents](https://www.zendesk.com/service/ai/ai-agents/) — Zendesk · 18 September 2026
- [Zendesk pricing](https://www.zendesk.com/pricing/) — Zendesk · 18 September 2026
- [About automated resolutions for AI agents](https://support.zendesk.com/hc/en-us/articles/5352026794010-About-automated-resolutions-for-AI-agents) — Zendesk Help · 18 September 2026
- [About automated resolution tiers](https://support.zendesk.com/hc/en-us/articles/9570369117338-About-automated-resolution-tiers) — Zendesk Help · 18 September 2026
- [What happens when I exceed my automated resolutions limit](https://support.zendesk.com/hc/en-us/articles/9751536041754-What-happens-when-I-exceed-my-automated-resolutions-limit) — Zendesk Help · 18 September 2026
- [Announcing expanded access to AI agent capabilities for all Zendesk customers](https://support.zendesk.com/hc/en-us/articles/10487730059034-Announcing-expanded-access-to-AI-agent-capabilities-for-all-Zendesk-customers) — Zendesk Help · 18 September 2026
- [Community forum comment by a Zendesk product manager on the automated resolution list price (August 2025, unofficial)](https://community.zendesk.com/product-updates/we-are-excited-to-launch-ai-agents-and-automated-resolutions-6337/index9.html) — Zendesk Community · 18 September 2026
- [TeamSystem customer story](https://www.zendesk.com/customer/teamsystem/) — Zendesk · 18 September 2026
- [Hello Sugar customer story](https://www.zendesk.com/customer/hello-sugar/) — Zendesk · 18 September 2026
- [Languages supported by AI agents](https://support.zendesk.com/hc/en-us/articles/8357749663130-Languages-supported-by-AI-agents) — Zendesk Help · 18 September 2026
- [Regional Data Hosting Policy](https://support.zendesk.com/hc/en-us/articles/4408883599130-Regional-Data-Hosting-Policy) — Zendesk Help · 18 September 2026
- [Zendesk Trust Center](https://www.zendesk.com/trust-center/) — Zendesk · 18 September 2026
- [Zendesk says its new AI agent can solve 80% of support issues](https://techcrunch.com/2025/10/08/zendesk-says-its-new-ai-agent-can-solve-80-of-support-issues) — TechCrunch · 18 September 2026
- [Zendesk acquires agentic customer service startup Forethought](https://techcrunch.com/2026/03/11/zendesk-acquires-agentic-customer-service-startup-forethought/) — TechCrunch · 18 September 2026

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Canonical: https://ai-agents.reviews/en-gb/compare/tidio-lyro-vs-zendesk-ai-agents