# Guides to buying an AI customer service agent

> Plain-language explanations of resolution rates, pricing models, pilots, RFPs and the law.

Published: 18 September 2026 · Updated: 18 September 2026 · Prices and figures verified: 18 September 2026 · By the ai-agents.reviews team

This page was researched and drafted with AI assistance from the sources listed on it. We have not run hands-on tests of these products. Method: [How we review](https://ai-agents.reviews/en-gb/how-we-review)

- [What counts as a resolution?](https://ai-agents.reviews/en-gb/guides/what-counts-as-a-resolution)
- [Resolution rate vs deflection rate](https://ai-agents.reviews/en-gb/guides/resolution-rate-vs-deflection-rate)
- [Per-resolution vs per-seat pricing](https://ai-agents.reviews/en-gb/guides/per-resolution-vs-per-seat-pricing)
- [How to run an AI agent pilot](https://ai-agents.reviews/en-gb/guides/how-to-run-an-ai-agent-pilot)
- [Agentic customer service, explained](https://ai-agents.reviews/en-gb/guides/agentic-customer-service-explained)
- [AI agent RFP checklist](https://ai-agents.reviews/en-gb/guides/ai-agent-rfp-checklist)
- [AI customer service agents and the law in the United Kingdom](https://ai-agents.reviews/en-gb/guides/ai-customer-service-agents-and-the-law)

> **Scored on a public rubric, from sources you can open.** Every score on this site comes from five published criteria: pricing transparency, performance evidence, access, coverage, and control. Each price and percentage comes from one product database and links to its source, so every page agrees with every other page. Rubric v1.0 · We have not run hands-on tests yet, and no page here claims we did. [Read the full method](https://ai-agents.reviews/en-gb/how-we-review)

---

Canonical: https://ai-agents.reviews/en-gb/guides