# Vendors claim 70% resolution. We check what their customers report.

> Independent reviews of AI customer service agents. Vendor-claimed resolution rates set against what named customers report, real pricing including what counts as billable, and scores from a published rubric.

Published: 18 September 2026 · Updated: 18 September 2026 · Prices and figures verified: 18 September 2026 · By the ai-agents.reviews team

This page was researched and drafted with AI assistance from the sources listed on it. We have not run hands-on tests of these products. Method: [How we review](https://ai-agents.reviews/en-gb/how-we-review)

| Product | Vendor-claimed resolution rate | Reported figure |
| --- | --- | --- |
| Intercom Fin | 76% | 50.8% (Anthropic); 45–65% (Lightspeed Commerce) |
| Tidio Lyro | 67% | 58% (Tidio's own support team); 83% (Borrowell) |
| Freshworks Freddy AI Agent | 65% (deflection, not resolution) | 30% (Hobbycraft) |
| HubSpot Customer Agent | 70% | 60% (Sesame HR (Q2 2026 earnings call)); 85% (Synergym) |
| Zendesk AI Agents | up to 80% | 50% (Babbel); 66% (Hello Sugar); 80% (TeamSystem); 80% (Action Property Management) |
| Ada | 84% | 45% (Betsson); 70% (Life360); 70% (Epos Now); 75% (Cebu Pacific) |
| Help Scout AI Answers | 73.2% | 15% (eCatholic (share of all conversations)); 85–90% (AIHR (AI-handled conversations, test period)) |
| Gladly AI | — | 37% (Breeze Airways); 68% (The Black Tux); 59% (KUHL (email inquiries)); 60% (Ollie) |
| Sierra | — | 70% (WeightWatchers); 70% (Singtel); 77% (Wilson); 80% (Airtable) |
| Salesforce Agentforce | — | 70% (1-800Accountant); 73% (OpenTable); 70% (Datasite) |
| Decagon | 80% (deflection, not resolution) | 70% (Chime); 80% (Duolingo) |
| Forethought | up to 98% | 60% (YAZIO (at launch)); 80% (YAZIO (after tuning)); 87% (Grammarly) |

_None of these figures were measured by us. Vendors define "resolution" differently, so the numbers are not directly comparable. Each links to its source in the product's review._

> **Scored on a public rubric, from sources you can open.** Every score on this site comes from five published criteria: pricing transparency, performance evidence, access, coverage, and control. Each price and percentage comes from one product database and links to its source, so every page agrees with every other page. Rubric v1.0 · We have not run hands-on tests yet, and no page here claims we did. [Read the full method](https://ai-agents.reviews/en-gb/how-we-review)

**Quick picks**

- **You want a price you can calculate today:** [Intercom Fin](https://ai-agents.reviews/en-gb/reviews/intercom-fin) — US$0.99 per outcome, a full public price list and a free trial. Know that silence and configured handoffs are billable.
- **You run a small online store:** [Tidio Lyro](https://ai-agents.reviews/en-gb/reviews/tidio-lyro) — self-serve, hosted in the EEA and priced in the open. Model the 15-minute thread rule first.
- **You are on Zendesk:** [Zendesk AI Agents](https://ai-agents.reviews/en-gb/reviews/zendesk-ai-agents) — only verified resolutions are billed. Get the unpublished per-resolution price in writing.
- **You are a large enterprise:** [Ada](https://ai-agents.reviews/en-gb/reviews/ada) — the enterprise agent with the most public evidence, including contract data from 114 purchases.

## The ranking

Scored on five published criteria. The score rates what a buyer can verify before signing, not hands-on performance.

| Product | Score | Pricing model | Price from | Works on your existing helpdesk | Self-serve sign-up | EU data residency | Best for |
| --- | --- | --- | --- | --- | --- | --- | --- |
| [Intercom Fin](https://ai-agents.reviews/en-gb/reviews/intercom-fin) | 9.1 | Per resolution | US$0.99 per resolution | Yes | Yes | Yes | Teams that want a price they can calculate today |
| [Tidio Lyro](https://ai-agents.reviews/en-gb/reviews/tidio-lyro) | 7.9 | Per conversation | US$24.17 per month | Yes | Yes | Yes | Small online stores that want to start this week |
| [Freshworks Freddy AI Agent](https://ai-agents.reviews/en-gb/reviews/freshworks-freddy) | 7.7 | Seats plus usage | US$0.49 per session | No | Yes | Yes | Small and mid-sized teams already on Freshdesk |
| [HubSpot Customer Agent](https://ai-agents.reviews/en-gb/reviews/hubspot-customer-agent) | 7.7 | Credits | US$0.50 per resolution | No | Yes | Yes | Companies already on HubSpot Professional or Enterprise |
| [Zendesk AI Agents](https://ai-agents.reviews/en-gb/reviews/zendesk-ai-agents) | 7.5 | Seats plus usage | US$55 per seat per month | No | Yes | Yes | Teams already running support on Zendesk |
| [Ada](https://ai-agents.reviews/en-gb/reviews/ada) | 7.4 | Quote only | est. US$36,079 per year | Yes | No | Yes | Mid-market and enterprise teams that want an agent on top of their current helpdesk |
| [Help Scout AI Answers](https://ai-agents.reviews/en-gb/reviews/help-scout-ai-answers) | 6.8 | Seats plus usage | US$0.75 per resolution | No | Yes | No | Small Help Scout teams with a good knowledge base |
| [Gladly AI](https://ai-agents.reviews/en-gb/reviews/gladly) | 6.6 | Mixed | US$1.50 per resolution | Yes | Yes | Not documented | Shopify merchants and consumer brands |
| [Sierra](https://ai-agents.reviews/en-gb/reviews/sierra) | 6.2 | Quote only | Quote only | Yes | No | Not documented | Very large consumer brands that want a managed build |
| [Salesforce Agentforce](https://ai-agents.reviews/en-gb/reviews/salesforce-agentforce) | 5.9 | Mixed | US$2 per conversation | No | No | Yes | Organisations already committed to Salesforce Service Cloud |
| [Decagon](https://ai-agents.reviews/en-gb/reviews/decagon) | 5.8 | Quote only | est. US$105,000 per year | Yes | No | Not documented | Large enterprises with high volume and a six-figure budget |
| [Forethought](https://ai-agents.reviews/en-gb/reviews/forethought) | 5.6 | Quote only | Quote only | Yes | No | No | Teams that want an agent layer across several support systems |

## Reviews

- [Intercom Fin review](https://ai-agents.reviews/en-gb/reviews/intercom-fin)
- [Tidio Lyro review](https://ai-agents.reviews/en-gb/reviews/tidio-lyro)
- [Freshworks Freddy AI Agent review](https://ai-agents.reviews/en-gb/reviews/freshworks-freddy)
- [HubSpot Customer Agent review](https://ai-agents.reviews/en-gb/reviews/hubspot-customer-agent)
- [Zendesk AI Agents review](https://ai-agents.reviews/en-gb/reviews/zendesk-ai-agents)
- [Ada review](https://ai-agents.reviews/en-gb/reviews/ada)
- [Help Scout AI Answers review](https://ai-agents.reviews/en-gb/reviews/help-scout-ai-answers)
- [Gladly AI review](https://ai-agents.reviews/en-gb/reviews/gladly)
- [Sierra review](https://ai-agents.reviews/en-gb/reviews/sierra)
- [Salesforce Agentforce review](https://ai-agents.reviews/en-gb/reviews/salesforce-agentforce)
- [Decagon review](https://ai-agents.reviews/en-gb/reviews/decagon)
- [Forethought review](https://ai-agents.reviews/en-gb/reviews/forethought)

## Head-to-head comparisons

- [Intercom Fin vs Zendesk AI Agents](https://ai-agents.reviews/en-gb/compare/intercom-fin-vs-zendesk-ai-agents)
- [Decagon vs Sierra](https://ai-agents.reviews/en-gb/compare/decagon-vs-sierra)
- [Intercom Fin vs Decagon](https://ai-agents.reviews/en-gb/compare/intercom-fin-vs-decagon)
- [Ada vs Intercom Fin](https://ai-agents.reviews/en-gb/compare/ada-vs-intercom-fin)
- [Salesforce Agentforce vs Zendesk AI Agents](https://ai-agents.reviews/en-gb/compare/salesforce-agentforce-vs-zendesk-ai-agents)
- [Intercom Fin vs Tidio Lyro](https://ai-agents.reviews/en-gb/compare/intercom-fin-vs-tidio-lyro)

## Alternatives

- [The best Intercom Fin alternatives](https://ai-agents.reviews/en-gb/alternatives/intercom-fin)
- [The best Tidio Lyro alternatives](https://ai-agents.reviews/en-gb/alternatives/tidio-lyro)
- [The best Zendesk AI Agents alternatives](https://ai-agents.reviews/en-gb/alternatives/zendesk-ai-agents)
- [The best Ada alternatives](https://ai-agents.reviews/en-gb/alternatives/ada)
- [The best Sierra alternatives](https://ai-agents.reviews/en-gb/alternatives/sierra)
- [The best Decagon alternatives](https://ai-agents.reviews/en-gb/alternatives/decagon)

## Pricing explained

- [Intercom Fin pricing explained](https://ai-agents.reviews/en-gb/pricing/intercom-fin)
- [Tidio Lyro pricing explained](https://ai-agents.reviews/en-gb/pricing/tidio-lyro)
- [Freshworks Freddy AI Agent pricing explained](https://ai-agents.reviews/en-gb/pricing/freshworks-freddy)
- [HubSpot Customer Agent pricing explained](https://ai-agents.reviews/en-gb/pricing/hubspot-customer-agent)
- [Zendesk AI Agents pricing explained](https://ai-agents.reviews/en-gb/pricing/zendesk-ai-agents)
- [Ada pricing explained](https://ai-agents.reviews/en-gb/pricing/ada)
- [Help Scout AI Answers pricing explained](https://ai-agents.reviews/en-gb/pricing/help-scout-ai-answers)
- [Gladly AI pricing explained](https://ai-agents.reviews/en-gb/pricing/gladly)
- [Sierra pricing explained](https://ai-agents.reviews/en-gb/pricing/sierra)
- [Salesforce Agentforce pricing explained](https://ai-agents.reviews/en-gb/pricing/salesforce-agentforce)
- [Decagon pricing explained](https://ai-agents.reviews/en-gb/pricing/decagon)
- [Forethought pricing explained](https://ai-agents.reviews/en-gb/pricing/forethought)

## Guides

- [What counts as a resolution?](https://ai-agents.reviews/en-gb/guides/what-counts-as-a-resolution)
- [Resolution rate vs deflection rate](https://ai-agents.reviews/en-gb/guides/resolution-rate-vs-deflection-rate)
- [Per-resolution vs per-seat pricing](https://ai-agents.reviews/en-gb/guides/per-resolution-vs-per-seat-pricing)
- [How to run an AI agent pilot](https://ai-agents.reviews/en-gb/guides/how-to-run-an-ai-agent-pilot)
- [Agentic customer service, explained](https://ai-agents.reviews/en-gb/guides/agentic-customer-service-explained)
- [AI agent RFP checklist](https://ai-agents.reviews/en-gb/guides/ai-agent-rfp-checklist)
- [AI customer service agents and the law in the United Kingdom](https://ai-agents.reviews/en-gb/guides/ai-customer-service-agents-and-the-law)

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Canonical: https://ai-agents.reviews/en-gb