# Ada pricing explained

> Ada's published prices, how the billable unit is defined, and worked examples at 1,000, 10,000 and 100,000 conversations a month.

Published: 18 September 2026 · Updated: 18 September 2026 · Prices and figures verified: 18 September 2026 · By the ai-agents.reviews team

This page was researched and drafted with AI assistance from the sources listed on it. We have not run hands-on tests of these products. Method: [How we review](https://ai-agents.reviews/en-gb/how-we-review)

Ada sells prepaid automated resolutions, invoiced up front. It publishes no price. Vendr's data on 114 purchases shows a median of US$72,000 a year, from US$36,079 to US$309,200, with buyers negotiating an average of 17% off.

- **Price from:** est. US$36,079 per year
- **Pricing model:** Quote only
- **Works on your existing helpdesk:** Yes
- **Self-serve sign-up:** No

## What you are billed for

The billable unit is the automated resolution: a conversation that was not escalated and that Ada's AI judges to be relevant, accurate and safe. The customer does not have to confirm anything, email conversations close after 72 hours of inactivity, and the terms allow the volume to be calculated from a sampled average. In short, the vendor grades its own billable work; ask for audit rights.

## Pricing

| Plan or item | Price | Source |
| --- | --- | --- |
| Median annual contract (Vendr, 114 purchases) | est. US$72,000 per year | [Source](https://www.vendr.com/marketplace/ada) |
| Lowest observed annual contract (Vendr) | est. US$36,079 per year | [Source](https://www.vendr.com/marketplace/ada) |
| Highest observed annual contract (Vendr) | est. US$309,200 per year | [Source](https://www.vendr.com/marketplace/ada) |
| Automated Resolution (Sacra estimate) | est. US$0.99–US$1.50 per resolution | [Source](https://sacra.com/c/ada/) |

## Worked examples

Ada does not publish prices, so we cannot model a bill. Ask for a quote based on your own volumes, and ask in writing how the billable unit is defined.

[AI agent cost calculator](https://ai-agents.reviews/en-gb/tools/cost-calculator) · [Per-resolution vs per-seat pricing](https://ai-agents.reviews/en-gb/guides/per-resolution-vs-per-seat-pricing) · [What counts as a resolution?](https://ai-agents.reviews/en-gb/guides/what-counts-as-a-resolution)

> **Scored on a public rubric, from sources you can open.** Every score on this site comes from five published criteria: pricing transparency, performance evidence, access, coverage, and control. Each price and percentage comes from one product database and links to its source, so every page agrees with every other page. Rubric v1.0 · We have not run hands-on tests yet, and no page here claims we did. [Read the full method](https://ai-agents.reviews/en-gb/how-we-review)

## Related pages

- [Ada review](https://ai-agents.reviews/en-gb/reviews/ada)
- [The best Ada alternatives](https://ai-agents.reviews/en-gb/alternatives/ada)

## Sources

- [Ada homepage](https://www.ada.cx) — Ada · 18 September 2026
- [Ada platform](https://www.ada.cx/platform/) — Ada · 18 September 2026
- [Ada messaging](https://www.ada.cx/platform/messaging/) — Ada · 18 September 2026
- [Ada integrations](https://www.ada.cx/platform/integrations/) — Ada · 18 September 2026
- [Service-specific terms](https://www.ada.cx/legal/service-specific-terms/) — Ada · 18 September 2026
- [Understand and improve your AI agent's automated resolution rate](https://docs.ada.cx/docs/generative/measure-success/understand-and-improve-your-ai-agent-s-automated-resolution-rate) — Ada Docs · 18 September 2026
- [About multilingual support](https://docs.ada.cx/docs/setup/languages/about-multilingual-support) — Ada Docs · 18 September 2026
- [Ada subprocessors](https://www.ada.cx/subprocessors) — Ada · 18 September 2026
- [Ada trust](https://www.ada.cx/platform/trust/) — Ada · 18 September 2026
- [Epos Now case study](https://www.ada.cx/case-study/epos-now/) — Ada · 18 September 2026
- [Life360 case study](https://www.ada.cx/case-study/life360/) — Ada · 18 September 2026
- [Ada doubles YoY growth as demand for agentic customer service surges (3 March 2026)](https://www.ada.cx/media-center/press-release/ada-doubles-yoy-growth-as-demand-for-agentic-customer-service-surges/) — Ada · 18 September 2026
- [Ada pricing (buyer data, 114 purchases)](https://www.vendr.com/marketplace/ada) — Vendr · 18 September 2026
- [Ada company profile](https://sacra.com/c/ada/) — Sacra · 18 September 2026

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