# Decagon pricing explained

> Decagon's published prices, how the billable unit is defined, and worked examples at 1,000, 10,000 and 100,000 conversations a month.

Published: 18 September 2026 · Updated: 18 September 2026 · Prices and figures verified: 18 September 2026 · By the ai-agents.reviews team

This page was researched and drafted with AI assistance from the sources listed on it. We have not run hands-on tests of these products. Method: [How we review](https://ai-agents.reviews/en-gb/how-we-review)

Decagon publishes nothing. Vendr's procurement data shows a median contract of US$432,750 a year, ranging from US$105,000 to US$923,183; Vendr does not show its sample size. You will often see a "$50,000 platform fee" quoted online. We traced it only to competitors' blog posts and found no primary source, so we do not repeat it as fact.

- **Price from:** est. US$105,000 per year
- **Pricing model:** Quote only
- **Works on your existing helpdesk:** Yes
- **Self-serve sign-up:** No

## What you are billed for

Decagon describes both per-conversation and per-resolution pricing, negotiated per contract. It does not publish its contractual definition of a billable resolution. Ask for it, and ask which model your quote uses.

## Pricing

| Plan or item | Price | Source |
| --- | --- | --- |
| Median annual contract (Vendr) | est. US$432,750 per year | [Source](https://www.vendr.com/marketplace/decagon-ai) |
| Lowest observed annual contract (Vendr) | est. US$105,000 per year | [Source](https://www.vendr.com/marketplace/decagon-ai) |
| Highest observed annual contract (Vendr) | est. US$923,183 per year | [Source](https://www.vendr.com/marketplace/decagon-ai) |

## Worked examples

Decagon does not publish prices, so we cannot model a bill. Ask for a quote based on your own volumes, and ask in writing how the billable unit is defined.

[AI agent cost calculator](https://ai-agents.reviews/en-gb/tools/cost-calculator) · [Per-resolution vs per-seat pricing](https://ai-agents.reviews/en-gb/guides/per-resolution-vs-per-seat-pricing) · [What counts as a resolution?](https://ai-agents.reviews/en-gb/guides/what-counts-as-a-resolution)

> **Scored on a public rubric, from sources you can open.** Every score on this site comes from five published criteria: pricing transparency, performance evidence, access, coverage, and control. Each price and percentage comes from one product database and links to its source, so every page agrees with every other page. Rubric v1.0 · We have not run hands-on tests yet, and no page here claims we did. [Read the full method](https://ai-agents.reviews/en-gb/how-we-review)

## Related pages

- [Decagon review](https://ai-agents.reviews/en-gb/reviews/decagon)
- [The best Decagon alternatives](https://ai-agents.reviews/en-gb/alternatives/decagon)

## Sources

- [Decagon homepage](https://decagon.ai) — Decagon · 18 September 2026
- [Decagon integrations](https://decagon.ai/product/integrations) — Decagon · 18 September 2026
- [Decagon Voice](https://decagon.ai/product/voice) — Decagon · 18 September 2026
- [Decagon security](https://decagon.ai/security) — Decagon · 18 September 2026
- [AI customer support setup](https://decagon.ai/blog/ai-customer-support-setup) — Decagon · 18 September 2026
- [What is resolution-based pricing?](https://decagon.ai/glossary/what-is-resolution-based-pricing) — Decagon · 18 September 2026
- [Chime case study](https://decagon.ai/case-studies/chime) — Decagon · 18 September 2026
- [Rituals case study](https://decagon.ai/case-studies/rituals) — Decagon · 18 September 2026
- [Series D announcement](https://decagon.ai/blog/series-d-announcement) — Decagon · 18 September 2026
- [Introducing Duet Autopilot](https://decagon.ai/blog/autopilot) — Decagon · 18 September 2026
- [Decagon AI raises $250M at $4.5B valuation](https://siliconangle.com/2026/01/28/decagon-ai-raises-250m-4-5b-valuation-scale-ai-concierge-platform/) — SiliconANGLE · 18 September 2026
- [Decagon company profile](https://sacra.com/c/decagon/) — Sacra · 18 September 2026
- [Decagon AI pricing (buyer data)](https://www.vendr.com/marketplace/decagon-ai) — Vendr · 18 September 2026
- [Decagon (company)](https://en.wikipedia.org/wiki/Decagon_(company)) — Wikipedia · 18 September 2026

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Canonical: https://ai-agents.reviews/en-gb/pricing/decagon