# Forethought pricing explained

> Forethought's published prices, how the billable unit is defined, and worked examples at 1,000, 10,000 and 100,000 conversations a month.

Published: 18 September 2026 · Updated: 18 September 2026 · Prices and figures verified: 18 September 2026 · By the ai-agents.reviews team

This page was researched and drafted with AI assistance from the sources listed on it. We have not run hands-on tests of these products. Method: [How we review](https://ai-agents.reviews/en-gb/how-we-review)

Forethought's pricing page describes a platform access fee plus an outcome-based usage cost across three tiers, all by quote. Since June 2026 purchases go through Zendesk Sales. Do not assume Zendesk's automated-resolution terms apply; nothing public says so.

- **Price from:** Quote only
- **Pricing model:** Quote only
- **Works on your existing helpdesk:** Yes
- **Self-serve sign-up:** No

## What you are billed for

The pricing page says "outcome-based" and stops there. Whether an outcome means a resolution or a deflection is not stated on any page we read. Get the definition in writing.

## Worked examples

Forethought does not publish prices, so we cannot model a bill. Ask for a quote based on your own volumes, and ask in writing how the billable unit is defined.

[AI agent cost calculator](https://ai-agents.reviews/en-gb/tools/cost-calculator) · [Per-resolution vs per-seat pricing](https://ai-agents.reviews/en-gb/guides/per-resolution-vs-per-seat-pricing) · [What counts as a resolution?](https://ai-agents.reviews/en-gb/guides/what-counts-as-a-resolution)

> **Scored on a public rubric, from sources you can open.** Every score on this site comes from five published criteria: pricing transparency, performance evidence, access, coverage, and control. Each price and percentage comes from one product database and links to its source, so every page agrees with every other page. Rubric v1.0 · We have not run hands-on tests yet, and no page here claims we did. [Read the full method](https://ai-agents.reviews/en-gb/how-we-review)

## Related pages

- [Forethought review](https://ai-agents.reviews/en-gb/reviews/forethought)

## Sources

- [Forethought Solve](https://forethought.ai/platform/solve) — Forethought · 18 September 2026
- [Forethought pricing](https://forethought.ai/pricing) — Forethought · 18 September 2026
- [Forethought integrations](https://forethought.ai/integrations) — Forethought · 18 September 2026
- [AI voice agent](https://forethought.ai/channels/ai-voice-agent) — Forethought · 18 September 2026
- [Multilingual support for Solve](https://forethought.ai/blog/multilingual-support-for-solve) — Forethought · 18 September 2026
- [Forethought security policy](https://forethought.ai/security-policy) — Forethought · 18 September 2026
- [Forethought platform security](https://forethought.ai/platform/security) — Forethought · 18 September 2026
- [Forethought FAQ](https://forethought.ai/faq) — Forethought · 18 September 2026
- [Grammarly achieves 87% deflection and 4.2 CSAT early with Forethought](https://forethought.ai/case-studies/grammarly-achieves-87-deflection-and-4-2-csat-early-with-forethought) — Forethought · 18 September 2026
- [The secret to scaling CX is hidden in the 3 metrics you already track (YAZIO)](https://forethought.ai/blog/the-secret-to-scaling-cx-is-hidden-in-the-3-metrics-you-already-track) — Forethought · 18 September 2026
- [Zendesk completes acquisition of Forethought](https://www.zendesk.com/newsroom/press-releases/zendesk-completes-acquisition-of-forethought/) — Zendesk · 18 September 2026
- [Announcing Forethought AI agents by Zendesk for customers](https://support.zendesk.com/hc/en-us/articles/10850639885082-Announcing-Forethought-AI-agents-by-Zendesk-for-customers) — Zendesk Help · 18 September 2026
- [Zendesk to acquire Forethought in major agentic AI play](https://www.computerweekly.com/news/366639959/Zendesk-to-acquire-Forethought-in-major-agentic-AI-play) — Computer Weekly · 18 September 2026
- [Zendesk acquires agentic customer service startup Forethought](https://techcrunch.com/2026/03/11/zendesk-acquires-agentic-customer-service-startup-forethought/) — TechCrunch · 18 September 2026

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Canonical: https://ai-agents.reviews/en-gb/pricing/forethought