# Freshworks Freddy AI Agent pricing explained

> Freshworks Freddy AI Agent's published prices, how the billable unit is defined, and worked examples at 1,000, 10,000 and 100,000 conversations a month.

Published: 18 September 2026 · Updated: 18 September 2026 · Prices and figures verified: 18 September 2026 · By the ai-agents.reviews team

This page was researched and drafted with AI assistance from the sources listed on it. We have not run hands-on tests of these products. Method: [How we review](https://ai-agents.reviews/en-gb/how-we-review)

Sessions are sold in packs: US$49 for 100 sessions, or US$0.49 each, on top of Freshdesk seats at US$19, US$55 or US$89 per agent per month on annual billing. By default a new pack is bought automatically when 50 sessions remain. If sessions run out, self-service widgets stop working.

- **Price from:** US$0.49 per session
- **Pricing model:** Seats plus usage
- **Works on your existing helpdesk:** Requires Freshdesk
- **Self-serve sign-up:** Yes

## What you are billed for

Freddy bills per session. A session is a window of interaction: 24 hours for chat and 72 hours for email. It is consumed whether or not the issue is resolved, and packs are shared with legacy chatbots.

## Pricing

| Plan or item | Price | Source |
| --- | --- | --- |
| Freddy AI Agent session | US$0.49 per session | [Source](https://www.freshworks.com/freshdesk/pricing/) |
| Freddy AI Agent session pack (100 sessions) | US$49 | [Source](https://www.freshworks.com/freshdesk/pricing/) |
| Freshdesk Growth | US$19 per seat per month | [Source](https://www.freshworks.com/freshdesk/pricing/) |
| Freshdesk Pro | US$55 per seat per month | [Source](https://www.freshworks.com/freshdesk/pricing/) |
| Freshdesk Enterprise | US$89 per seat per month | [Source](https://www.freshworks.com/freshdesk/pricing/) |
| Freddy AI Copilot | US$29 per seat per month | [Source](https://www.freshworks.com/freshdesk/pricing/) |

## Worked examples

Estimated monthly cost of Freshworks Freddy AI Agent at three volumes, using the vendor's published prices. This is the same arithmetic as our cost calculator; your contract may differ.

| Product | 1,000 conversations · 50% resolved · 3 seats | 10,000 conversations · 50% resolved · 15 seats | 100,000 conversations · 50% resolved · 80 seats |
| --- | --- | --- | --- |
| Freshworks Freddy AI Agent | US$547 | US$5,185 | US$50,520 |

_Estimates from published list prices in USD, verified on the date shown on this page. Taxes, discounts, implementation and overage rules are not included._

Each conversation is treated as one session at US$0.49, plus Growth seats. A customer who returns after the session window starts a new billable session.

[AI agent cost calculator](https://ai-agents.reviews/en-gb/tools/cost-calculator) · [Per-resolution vs per-seat pricing](https://ai-agents.reviews/en-gb/guides/per-resolution-vs-per-seat-pricing) · [What counts as a resolution?](https://ai-agents.reviews/en-gb/guides/what-counts-as-a-resolution)

> **Scored on a public rubric, from sources you can open.** Every score on this site comes from five published criteria: pricing transparency, performance evidence, access, coverage, and control. Each price and percentage comes from one product database and links to its source, so every page agrees with every other page. Rubric v1.0 · We have not run hands-on tests yet, and no page here claims we did. [Read the full method](https://ai-agents.reviews/en-gb/how-we-review)

## Related pages

- [Freshworks Freddy AI Agent review](https://ai-agents.reviews/en-gb/reviews/freshworks-freddy)

## Sources

- [Freddy AI Agent](https://www.freshworks.com/freshdesk/omni/freddy-ai-agent/) — Freshworks · 18 September 2026
- [Freshdesk pricing](https://www.freshworks.com/freshdesk/pricing/) — Freshworks · 18 September 2026
- [Freddy AI Agent sessions FAQs](https://crmsupport.freshworks.com/support/solutions/articles/50000004664-freddy-ai-agent-sessions-faqs) — Freshworks Support · 18 September 2026
- [Manage Freddy AI add-ons](https://support.freshdesk.com/support/solutions/articles/50000011515-manage-freddy-ai-add-ons) — Freshdesk Support · 18 September 2026
- [Overview of Freddy AI for ticketing](https://support.freshdesk.com/support/solutions/articles/50000010359-overview-of-freddy-ai-for-ticketing) — Freshdesk Support · 18 September 2026
- [Voice AI Agent integration in Freshcaller](https://crmsupport.freshworks.com/support/solutions/articles/50000011867-voice-ai-agent-integration-in-freshcaller) — Freshworks Support · 18 September 2026
- [Configure AI Agent responses](https://crmsupport.freshworks.com/support/solutions/articles/50000010091-configure-ai-agent-responses) — Freshworks Support · 18 September 2026
- [Freshworks launches new AI capabilities (13 November 2025)](https://www.freshworks.com/pressrelease/freshworks-launches-new-ai-capabilities-to-minimize-customer-service-fragmentation-and-deliver-faster-more-personal-support/) — Freshworks · 18 September 2026
- [Hobbycraft customer story](https://www.freshworks.com/customers/stories/hobbycraft/) — Freshworks · 18 September 2026
- [Freshworks Q4 2025 earnings call transcript](https://www.fool.com/earnings/call-transcripts/2026/02/11/freshworks-frsh-q4-2025-earnings-call-transcript/) — The Motley Fool · 18 September 2026
- [Where are your data servers located?](https://support.freshdesk.com/support/solutions/articles/235810-where-is-your-data-servers-located-) — Freshdesk Support · 18 September 2026
- [Freshworks Trust Center](https://trust.freshworks.com/) — Freshworks · 18 September 2026
- [Freshworks](https://en.wikipedia.org/wiki/Freshworks) — Wikipedia · 18 September 2026

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