# Gladly AI pricing explained

> Gladly AI's published prices, how the billable unit is defined, and worked examples at 1,000, 10,000 and 100,000 conversations a month.

Published: 18 September 2026 · Updated: 18 September 2026 · Prices and figures verified: 18 September 2026 · By the ai-agents.reviews team

This page was researched and drafted with AI assistance from the sources listed on it. We have not run hands-on tests of these products. Method: [How we review](https://ai-agents.reviews/en-gb/how-we-review)

On Shopify, Gladly charges US$1.50 per AI Resolution, US$0.25 per AI Assist and US$120 a month per team member, with a starter spending cap of US$250 a month that you can adjust. Voice AI adds US$0.06 per minute on top of telephony. Seat minimums quoted around the web come from competitors' blogs; we found none on a Gladly page.

- **Price from:** US$1.50 per resolution
- **Pricing model:** Mixed
- **Works on your existing helpdesk:** Yes
- **Self-serve sign-up:** Yes

## What you are billed for

Gladly bills per AI Resolution and per AI Assist. We found no technical definition of either on Gladly's site or documentation. Ask what ends a resolution and whether a conversation can generate both charges.

## Pricing

| Plan or item | Price | Source |
| --- | --- | --- |
| AI Resolution (Shopify plan) | US$1.50 per resolution | [Source](https://apps.shopify.com/gladly) |
| AI Assist (Shopify plan) | US$0.25 | [Source](https://apps.shopify.com/gladly) |
| Team member (Shopify plan) | US$120 per seat per month | [Source](https://apps.shopify.com/gladly) |
| Starter spend cap (Shopify plan) | US$250 per month | [Source](https://apps.shopify.com/gladly) |
| Voice AI surcharge per minute | US$0.06 | [Source](https://help.gladly.com/docs/voice-and-sms-phone-number-costs) |

## Worked examples

Estimated monthly cost of Gladly AI at three volumes, using the vendor's published prices. This is the same arithmetic as our cost calculator; your contract may differ.

| Product | 1,000 conversations · 50% resolved · 3 seats | 10,000 conversations · 50% resolved · 15 seats | 100,000 conversations · 50% resolved · 80 seats |
| --- | --- | --- | --- |
| Gladly AI | US$1,110 | US$9,300 | US$84,600 |

_Estimates from published list prices in USD, verified on the date shown on this page. Taxes, discounts, implementation and overage rules are not included._

Uses the Shopify App Store prices: US$1.50 per AI Resolution plus US$120 per team member. AI Assists at US$0.25 each are not included.

[AI agent cost calculator](https://ai-agents.reviews/en-gb/tools/cost-calculator) · [Per-resolution vs per-seat pricing](https://ai-agents.reviews/en-gb/guides/per-resolution-vs-per-seat-pricing) · [What counts as a resolution?](https://ai-agents.reviews/en-gb/guides/what-counts-as-a-resolution)

> **Scored on a public rubric, from sources you can open.** Every score on this site comes from five published criteria: pricing transparency, performance evidence, access, coverage, and control. Each price and percentage comes from one product database and links to its source, so every page agrees with every other page. Rubric v1.0 · We have not run hands-on tests yet, and no page here claims we did. [Read the full method](https://ai-agents.reviews/en-gb/how-we-review)

## Related pages

- [Gladly AI review](https://ai-agents.reviews/en-gb/reviews/gladly)

## Sources

- [Gladly AI product page](https://www.gladly.ai/product/ai/) — Gladly · 18 September 2026
- [Gladly pricing](https://www.gladly.ai/pricing/) — Gladly · 18 September 2026
- [Gladly on the Shopify App Store](https://apps.shopify.com/gladly) — Shopify App Store · 18 September 2026
- [AI pricing: deflection vs outcomes](https://www.gladly.ai/blog/ai-pricing-deflection-vs-outcomes/) — Gladly · 18 September 2026
- [What is Gladly AI](https://help.gladly.com/docs/what-is-gladly-ai) — Gladly Help · 18 September 2026
- [March 2026 releases](https://help.gladly.com/docs/march-2026-releases) — Gladly Help · 18 September 2026
- [Set up the Gladly AI Gorgias integration](https://help.gladly.com/docs/set-up-the-gladly-ai-gorgias-integration) — Gladly Help · 18 September 2026
- [Why your helpdesk needs Gladly](https://www.gladly.ai/blog/why-your-helpdesk-needs-gladly/) — Gladly · 18 September 2026
- [Voice and SMS phone number costs](https://help.gladly.com/docs/voice-and-sms-phone-number-costs) — Gladly Help · 18 September 2026
- [AI security and compliance](https://help.gladly.com/docs/ai-security-and-compliance) — Gladly Help · 18 September 2026
- [Gladly customers](https://www.gladly.ai/customers/) — Gladly · 18 September 2026
- [Breeze Airways customer story](https://www.gladly.ai/customers/breeze-airways/) — Gladly · 18 September 2026
- [Gladly announces agentic commerce capabilities at Gladly Connect Live (6 May 2026)](https://www.prnewswire.com/news-releases/gladly-announces-agentic-commerce-capabilities-at-gladly-connect-live-302764492.html) — PR Newswire · 18 September 2026

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Canonical: https://ai-agents.reviews/en-gb/pricing/gladly