# Help Scout AI Answers pricing explained

> Help Scout AI Answers's published prices, how the billable unit is defined, and worked examples at 1,000, 10,000 and 100,000 conversations a month.

Published: 18 September 2026 · Updated: 18 September 2026 · Prices and figures verified: 18 September 2026 · By the ai-agents.reviews team

This page was researched and drafted with AI assistance from the sources listed on it. We have not run hands-on tests of these products. Method: [How we review](https://ai-agents.reviews/en-gb/how-we-review)

AI Answers costs US$0.75 per resolution, charged once per session. Help Scout plans are US$25, US$45 and US$75 per user per month. Prepaid bundles are advertised as saving up to 33%; their sizes are not published.

- **Price from:** US$0.75 per resolution
- **Pricing model:** Seats plus usage
- **Works on your existing helpdesk:** Requires Help Scout
- **Self-serve sign-up:** Yes

## What you are billed for

A resolution is counted when the customer receives an AI answer and then does not escalate, search the knowledge base or ask another question. It is inferred from inaction. Greetings alone are not charged, and the optional spending cap is a hard stop.

## Pricing

| Plan or item | Price | Source |
| --- | --- | --- |
| AI Answers | US$0.75 per resolution | [Source](https://www.helpscout.com/pricing/) |
| Standard | US$25 per seat per month | [Source](https://www.helpscout.com/pricing/) |
| Plus | US$45 per seat per month | [Source](https://www.helpscout.com/pricing/) |
| Pro | US$75 per seat per month | [Source](https://www.helpscout.com/pricing/) |

## Worked examples

Estimated monthly cost of Help Scout AI Answers at three volumes, using the vendor's published prices. This is the same arithmetic as our cost calculator; your contract may differ.

| Product | 1,000 conversations · 50% resolved · 3 seats | 10,000 conversations · 50% resolved · 15 seats | 100,000 conversations · 50% resolved · 80 seats |
| --- | --- | --- | --- |
| Help Scout AI Answers | US$450 | US$4,125 | US$39,500 |

_Estimates from published list prices in USD, verified on the date shown on this page. Taxes, discounts, implementation and overage rules are not included._

US$0.75 per resolution plus Standard plan seats at US$25 per user.

[AI agent cost calculator](https://ai-agents.reviews/en-gb/tools/cost-calculator) · [Per-resolution vs per-seat pricing](https://ai-agents.reviews/en-gb/guides/per-resolution-vs-per-seat-pricing) · [What counts as a resolution?](https://ai-agents.reviews/en-gb/guides/what-counts-as-a-resolution)

> **Scored on a public rubric, from sources you can open.** Every score on this site comes from five published criteria: pricing transparency, performance evidence, access, coverage, and control. Each price and percentage comes from one product database and links to its source, so every page agrees with every other page. Rubric v1.0 · We have not run hands-on tests yet, and no page here claims we did. [Read the full method](https://ai-agents.reviews/en-gb/how-we-review)

## Related pages

- [Help Scout AI Answers review](https://ai-agents.reviews/en-gb/reviews/help-scout-ai-answers)

## Sources

- [Help Scout AI features](https://www.helpscout.com/ai-features/) — Help Scout · 18 September 2026
- [Help Scout pricing](https://www.helpscout.com/pricing/) — Help Scout · 18 September 2026
- [AI resolutions pricing](https://docs.helpscout.com/article/1746-ai-resolutions-pricing) — Help Scout Docs · 18 September 2026
- [AI Answers](https://docs.helpscout.com/article/1569-ai-answers) — Help Scout Docs · 18 September 2026
- [Manage AI Answers](https://docs.helpscout.com/article/1736-manage-ai-answers) — Help Scout Docs · 18 September 2026
- [Help website visitors with AI](https://docs.helpscout.com/article/1750-help-website-visitors-with-ai) — Help Scout Docs · 18 September 2026
- [Improve AI Answers](https://docs.helpscout.com/article/1742-improve-ai-answers) — Help Scout Docs · 18 September 2026
- [AI Answers usage and spend (21 May 2026)](https://articles.helpscout.com/blog/ai-answers-usage-and-spend/) — Help Scout · 18 September 2026
- [Help Scout self-service](https://www.helpscout.com/self-service/) — Help Scout · 18 September 2026
- [AIHR customer story](https://articles.helpscout.com/customers/aihr/) — Help Scout · 18 September 2026
- [Help Scout customers](https://www.helpscout.com/customers/) — Help Scout · 18 September 2026
- [Security at Help Scout](https://docs.helpscout.com/article/1263-security-at-help-scout) — Help Scout Docs · 18 September 2026
- [Help Scout security](https://www.helpscout.com/company/legal/security/) — Help Scout · 18 September 2026
- [HIPAA at Help Scout](https://docs.helpscout.com/article/330-hipaa) — Help Scout Docs · 18 September 2026

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