# HubSpot Customer Agent pricing explained

> HubSpot Customer Agent's published prices, how the billable unit is defined, and worked examples at 1,000, 10,000 and 100,000 conversations a month.

Published: 18 September 2026 · Updated: 18 September 2026 · Prices and figures verified: 18 September 2026 · By the ai-agents.reviews team

This page was researched and drafted with AI assistance from the sources listed on it. We have not run hands-on tests of these products. Method: [How we review](https://ai-agents.reviews/en-gb/how-we-review)

A resolved conversation costs 50 credits, which is US$0.50. Credits cost US$10 per 1,000, and Professional includes 3,000 a month, enough for 60 resolutions. Before April 14, 2026 the price was US$1 per conversation handled. Enterprise seats are US$150; we could not pin down the Professional seat price, which HubSpot shows as US$90–US$100 depending on billing.

- **Price from:** US$0.50 per resolution
- **Pricing model:** Credits
- **Works on your existing helpdesk:** Requires HubSpot Service Hub
- **Self-serve sign-up:** Yes

## What you are billed for

HubSpot counts a conversation as resolved when the agent shared a source or took an action and the visitor did not ask for a human within 72 hours. If one of your staff reassigns the conversation, it is still billed. Lead qualifications, in beta, are billed as resolutions too.

## Pricing

| Plan or item | Price | Source |
| --- | --- | --- |
| Customer Agent resolved conversation (50 HubSpot Credits) | US$0.50 per resolution | [Source](https://www.hubspot.com/products/artificial-intelligence/credits) |
| HubSpot Credits (1,000) | US$10 | [Source](https://www.hubspot.com/products/artificial-intelligence/credits) |
| Customer Agent voice, per minute (beta) | US$0.50 | [Source](https://www.hubspot.com/products/artificial-intelligence/ai-customer-service-agent) |
| Service Hub Professional | US$90–US$100 per seat per month | [Source](https://www.hubspot.com/pricing/service) |
| Service Hub Enterprise | US$150 per seat per month | [Source](https://www.hubspot.com/pricing/service) |
| Service Hub Professional onboarding (one-time) | US$1,500 | [Source](https://www.hubspot.com/pricing/service) |
| Service Hub Enterprise onboarding (one-time) | US$3,500 | [Source](https://www.hubspot.com/pricing/service) |

## Worked examples

Estimated monthly cost of HubSpot Customer Agent at three volumes, using the vendor's published prices. This is the same arithmetic as our cost calculator; your contract may differ.

| Product | 1,000 conversations · 50% resolved · 3 seats | 10,000 conversations · 50% resolved · 15 seats | 100,000 conversations · 50% resolved · 80 seats |
| --- | --- | --- | --- |
| HubSpot Customer Agent | US$250 | US$2,500 | US$25,000 |

_Estimates from published list prices in USD, verified on the date shown on this page. Taxes, discounts, implementation and overage rules are not included._

US$0.50 per resolved conversation. HubSpot seats and onboarding fees are not included, because we could not confirm the Professional seat price.

[AI agent cost calculator](https://ai-agents.reviews/en-gb/tools/cost-calculator) · [Per-resolution vs per-seat pricing](https://ai-agents.reviews/en-gb/guides/per-resolution-vs-per-seat-pricing) · [What counts as a resolution?](https://ai-agents.reviews/en-gb/guides/what-counts-as-a-resolution)

> **Scored on a public rubric, from sources you can open.** Every score on this site comes from five published criteria: pricing transparency, performance evidence, access, coverage, and control. Each price and percentage comes from one product database and links to its source, so every page agrees with every other page. Rubric v1.0 · We have not run hands-on tests yet, and no page here claims we did. [Read the full method](https://ai-agents.reviews/en-gb/how-we-review)

## Related pages

- [HubSpot Customer Agent review](https://ai-agents.reviews/en-gb/reviews/hubspot-customer-agent)

## Sources

- [HubSpot Customer Agent](https://www.hubspot.com/products/artificial-intelligence/ai-customer-service-agent) — HubSpot · 18 September 2026
- [Service Hub pricing](https://www.hubspot.com/pricing/service) — HubSpot · 18 September 2026
- [HubSpot Credits](https://www.hubspot.com/products/artificial-intelligence/credits) — HubSpot · 18 September 2026
- [HubSpot product and services catalog](https://legal.hubspot.com/hubspot-product-and-services-catalog) — HubSpot Legal · 18 September 2026
- [Customer Agent and Prospecting Agent: now you pay when the task is complete (14 April 2026)](https://www.hubspot.com/company-news/hubspots-customer-agent-and-prospecting-agent-now-you-pay-when-the-task-is-complete) — HubSpot · 18 September 2026
- [Understand the customer agent](https://knowledge.hubspot.com/customer-agent/understand-the-customer-agent) — HubSpot Knowledge Base · 18 September 2026
- [Set up the customer agent](https://knowledge.hubspot.com/customer-agent/set-up-the-customer-agent) — HubSpot Knowledge Base · 18 September 2026
- [Deploy the customer agent to channels](https://knowledge.hubspot.com/customer-agent/deploy-the-customer-agent-to-channels) — HubSpot Knowledge Base · 18 September 2026
- [Set up and customize the customer agent's handoff process](https://knowledge.hubspot.com/customer-agent/set-up-and-customize-the-customer-agents-handoff-process) — HubSpot Knowledge Base · 18 September 2026
- [HubSpot cloud infrastructure and data hosting FAQ](https://knowledge.hubspot.com/account-security/hubspot-cloud-infrastructure-and-data-hosting-frequently-asked-questions) — HubSpot Knowledge Base · 18 September 2026
- [HubSpot security and compliance](https://www.hubspot.com/security-and-compliance) — HubSpot · 18 September 2026
- [HubSpot Trust Center](https://trust.hubspot.com/) — HubSpot · 18 September 2026
- [HubSpot Q2 2026 earnings call transcript](https://www.fool.com/earnings/call-transcripts/2026/08/12/hubspot-hubs-q2-2026-earnings-call-transcript/) — The Motley Fool · 18 September 2026
- [HubSpot switching AI pricing from per-use to per-resolution](https://www.saastr.com/hubspot-switching-ai-pricing-from-per-use-to-per-resolution-but-does-it-really-matter/) — SaaStr · 18 September 2026

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