# Intercom Fin pricing explained

> Intercom Fin's published prices, how the billable unit is defined, and worked examples at 1,000, 10,000 and 100,000 conversations a month.

Published: 18 September 2026 · Updated: 18 September 2026 · Prices and figures verified: 18 September 2026 · By the ai-agents.reviews team

This page was researched and drafted with AI assistance from the sources listed on it. We have not run hands-on tests of these products. Method: [How we review](https://ai-agents.reviews/en-gb/how-we-review)

Fin costs US$0.99 per outcome, with at most one charge per conversation, and US$9.99 when it qualifies a sales lead. On another vendor's helpdesk there is a minimum of 50 outcomes a month, about US$49.50. Inside Intercom you also pay for seats, from US$29 to US$132 per seat per month on annual billing. Fin Voice is quote-only and limited to selected customers.

- **Price from:** US$0.99 per resolution
- **Pricing model:** Per resolution
- **Works on your existing helpdesk:** Yes
- **Self-serve sign-up:** Yes

## What you are billed for

Fin bills per outcome. An outcome is a resolution the customer confirms, a resolution assumed because the customer did not reply for 24 hours, or a handoff to a human that you set up as part of a procedure. Conversations a customer reopens are deducted. Sales qualifications are billed separately.

## Pricing

| Plan or item | Price | Source |
| --- | --- | --- |
| Fin outcome | US$0.99 per resolution | [Source](https://fin.ai/pricing) |
| Fin qualification outcome | US$9.99 | [Source](https://fin.ai/pricing) |
| Intercom Essential | US$29 per seat per month | [Source](https://www.intercom.com/pricing) |
| Intercom Advanced | US$85 per seat per month | [Source](https://www.intercom.com/pricing) |
| Intercom Expert | US$132 per seat per month | [Source](https://www.intercom.com/pricing) |
| Copilot add-on | US$29 per seat per month | [Source](https://www.intercom.com/pricing) |
| Pro add-on (from) | US$99 per month | [Source](https://fin.ai/pricing) |

## Worked examples

Estimated monthly cost of Intercom Fin at three volumes, using the vendor's published prices. This is the same arithmetic as our cost calculator; your contract may differ.

| Product | 1,000 conversations · 50% resolved · 3 seats | 10,000 conversations · 50% resolved · 15 seats | 100,000 conversations · 50% resolved · 80 seats |
| --- | --- | --- | --- |
| Intercom Fin | US$495 | US$4,950 | US$49,500 |

_Estimates from published list prices in USD, verified on the date shown on this page. Taxes, discounts, implementation and overage rules are not included._

Fin is modelled standalone on another helpdesk: US$0.99 per resolution with the monthly minimum and no Intercom seats. Handoffs you configure as outcomes would add to the bill.

[AI agent cost calculator](https://ai-agents.reviews/en-gb/tools/cost-calculator) · [Per-resolution vs per-seat pricing](https://ai-agents.reviews/en-gb/guides/per-resolution-vs-per-seat-pricing) · [What counts as a resolution?](https://ai-agents.reviews/en-gb/guides/what-counts-as-a-resolution)

> **Scored on a public rubric, from sources you can open.** Every score on this site comes from five published criteria: pricing transparency, performance evidence, access, coverage, and control. Each price and percentage comes from one product database and links to its source, so every page agrees with every other page. Rubric v1.0 · We have not run hands-on tests yet, and no page here claims we did. [Read the full method](https://ai-agents.reviews/en-gb/how-we-review)

## Related pages

- [Intercom Fin review](https://ai-agents.reviews/en-gb/reviews/intercom-fin)
- [The best Intercom Fin alternatives](https://ai-agents.reviews/en-gb/alternatives/intercom-fin)

## Sources

- [Fin homepage](https://fin.ai/) — Fin · 18 September 2026
- [Fin pricing](https://fin.ai/pricing) — Fin · 18 September 2026
- [Intercom pricing](https://www.intercom.com/pricing) — Intercom (Fin) · 18 September 2026
- [Fin pricing: outcomes](https://fin.ai/help/en/articles/13975800-fin-pricing-outcomes) — Fin Help Center · 18 September 2026
- [Anthropic customer story](https://fin.ai/customers/anthropic) — Fin · 18 September 2026
- [Lightspeed customer story](https://fin.ai/customers/lightspeed) — Fin · 18 September 2026
- [Fin channels](https://fin.ai/channels) — Fin · 18 September 2026
- [Fin integrations](https://fin.ai/integrations) — Fin · 18 September 2026
- [Use Fin AI Agent in multiple languages](https://fin.ai/help/en/articles/10840651-use-fin-ai-agent-in-multiple-languages) — Fin Help Center · 18 September 2026
- [Regional data hosting](https://fin.ai/help/en/articles/13976037-regional-data-hosting) — Fin Help Center · 18 September 2026
- [Intercom security](https://www.intercom.com/security) — Intercom (Fin) · 18 September 2026
- [Fin AI Agent explained](https://fin.ai/help/en/articles/13975995-fin-ai-agent-explained) — Fin Help Center · 18 September 2026
- [Today, Intercom becomes Fin](https://www.intercom.com/blog/today-intercom-becomes-fin/) — Intercom (Fin) · 18 September 2026
- [Salesforce signs definitive agreement to acquire Fin](https://www.salesforce.com/news/press-releases/2026/06/15/salesforce-signs-definitive-agreement-to-acquire-fin/) — Salesforce · 18 September 2026

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