# Salesforce Agentforce pricing explained

> Salesforce Agentforce's published prices, how the billable unit is defined, and worked examples at 1,000, 10,000 and 100,000 conversations a month.

Published: 18 September 2026 · Updated: 18 September 2026 · Prices and figures verified: 18 September 2026 · By the ai-agents.reviews team

This page was researched and drafted with AI assistance from the sources listed on it. We have not run hands-on tests of these products. Method: [How we review](https://ai-agents.reviews/en-gb/how-we-review)

There are four ways to pay. Conversations cost US$2 each. Flex Credits cost US$500 per 100,000, and a standard action uses 20 credits, about US$0.10. Per-user add-ons start at US$125 a month. The newer Help Agent is sold per resolution, reported by CIO.com at US$2 with a minimum pre-purchase of 1,000 resolutions; we did not find those two numbers on a Salesforce page.

- **Price from:** US$2 per conversation
- **Pricing model:** Mixed
- **Works on your existing helpdesk:** Requires Salesforce
- **Self-serve sign-up:** No

## What you are billed for

It depends on the model you buy. A conversation is billed regardless of outcome. Flex Credits are consumed per action the agent takes. Help Agent bills per autonomous resolution. We could not retrieve Salesforce's official definition of a billable conversation, so get it in writing.

## Pricing

| Plan or item | Price | Source |
| --- | --- | --- |
| Conversations | US$2 per conversation | [Source](https://www.salesforce.com/agentforce/pricing/) |
| Flex Credits (100,000) | US$500 | [Source](https://www.salesforce.com/agentforce/pricing/) |
| Agentforce add-ons | US$125 per seat per month | [Source](https://www.salesforce.com/agentforce/pricing/) |
| Agentforce 1 Editions (from) | US$550 per seat per month | [Source](https://www.salesforce.com/agentforce/pricing/) |
| Agentforce User License (requires Flex Credits) | US$5 per seat per month | [Source](https://www.salesforce.com/agentforce/pricing/) |
| Agentforce Help Agent (reported by CIO.com) | est. US$2 per resolution | [Source](https://www.cio.com/article/4189183/salesforce-unveils-ai-help-agent-with-pay-per-resolution-pricing.html) |

## Worked examples

Estimated monthly cost of Salesforce Agentforce at three volumes, using the vendor's published prices. This is the same arithmetic as our cost calculator; your contract may differ.

| Product | 1,000 conversations · 50% resolved · 3 seats | 10,000 conversations · 50% resolved · 15 seats | 100,000 conversations · 50% resolved · 80 seats |
| --- | --- | --- | --- |
| Salesforce Agentforce | US$2,000 | US$20,000 | US$200,000 |

_Estimates from published list prices in USD, verified on the date shown on this page. Taxes, discounts, implementation and overage rules are not included._

Modelled on the US$2 per conversation plan, which bills every conversation. Service Cloud licenses are not included.

[AI agent cost calculator](https://ai-agents.reviews/en-gb/tools/cost-calculator) · [Per-resolution vs per-seat pricing](https://ai-agents.reviews/en-gb/guides/per-resolution-vs-per-seat-pricing) · [What counts as a resolution?](https://ai-agents.reviews/en-gb/guides/what-counts-as-a-resolution)

> **Scored on a public rubric, from sources you can open.** Every score on this site comes from five published criteria: pricing transparency, performance evidence, access, coverage, and control. Each price and percentage comes from one product database and links to its source, so every page agrees with every other page. Rubric v1.0 · We have not run hands-on tests yet, and no page here claims we did. [Read the full method](https://ai-agents.reviews/en-gb/how-we-review)

## Related pages

- [Salesforce Agentforce review](https://ai-agents.reviews/en-gb/reviews/salesforce-agentforce)

## Sources

- [Agentforce](https://www.salesforce.com/agentforce/) — Salesforce · 18 September 2026
- [Agentforce pricing](https://www.salesforce.com/agentforce/pricing/) — Salesforce · 18 September 2026
- [Flex Credits Rate Card (21 April 2026)](https://www.salesforce.com/en-us/wp-content/uploads/sites/4/assets/pdf/agentforce/Flex-Credits-Rate-Card-04.21.2026.pdf) — Salesforce · 18 September 2026
- [Agentforce Help Agent announcement](https://www.salesforce.com/news/stories/agentforce-help-agent-announcement/) — Salesforce · 18 September 2026
- [Salesforce unveils AI Help Agent with pay-per-resolution pricing](https://www.cio.com/article/4189183/salesforce-unveils-ai-help-agent-with-pay-per-resolution-pricing.html) — CIO.com · 18 September 2026
- [Agentforce customer success stories](https://www.salesforce.com/news/stories/agentforce-customer-success-stories/) — Salesforce · 18 September 2026
- [Complete guide to Agentforce pricing options](https://www.salesforceben.com/complete-guide-to-agentforce-pricing-options/) — Salesforce Ben · 18 September 2026
- [Agentforce product maturity questioned as KeyBanc cites weak customer traction](https://www.cio.com/article/4198127/salesforces-agentforce-product-maturity-questioned-as-keybanc-cites-weak-customer-traction.html) — CIO.com · 18 September 2026
- [Agentforce Help Agent pay-per-resolution analysis](https://salesforcedevops.net/index.php/2026/06/25/agentforce-help-agent-pay-per-resolution/) — SalesforceDevops.net · 18 September 2026
- [Hyperforce public cloud infrastructure](https://www.salesforce.com/uk/platform/public-cloud-infrastructure/) — Salesforce · 18 September 2026
- [Salesforce achieves ISO 42001 for Agentforce](https://www.salesforce.com/blog/salesforce-iso-42001-agentforce-certification/) — Salesforce · 18 September 2026
- [AI customer service agents](https://www.salesforce.com/service/ai/customer-service-agents/) — Salesforce · 18 September 2026
- [Salesforce signs definitive agreement to acquire Fin](https://www.salesforce.com/news/press-releases/2026/06/15/salesforce-signs-definitive-agreement-to-acquire-fin/) — Salesforce · 18 September 2026
- [Salesforce Q2 FY27 results](https://www.salesforce.com/news/press-releases/2026/08/26/fy27-q2-earnings/) — Salesforce · 18 September 2026

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