# Zendesk AI Agents pricing explained

> Zendesk AI Agents's published prices, how the billable unit is defined, and worked examples at 1,000, 10,000 and 100,000 conversations a month.

Published: 18 September 2026 · Updated: 18 September 2026 · Prices and figures verified: 18 September 2026 · By the ai-agents.reviews team

This page was researched and drafted with AI assistance from the sources listed on it. We have not run hands-on tests of these products. Method: [How we review](https://ai-agents.reviews/en-gb/how-we-review)

Seats cost US$19, US$55 and US$115 per agent per month on annual billing, and the Copilot add-on is US$50. Automated resolutions are billed on top, from committed packs of at least 100 or as overage billed monthly. Zendesk does not publish the rate. A Zendesk product manager wrote in a 2025 community thread that the list price was below two dollars and cited US$1.50; treat that as unofficial.

- **Price from:** US$55 per seat per month
- **Pricing model:** Seats plus usage
- **Works on your existing helpdesk:** Requires Zendesk Suite
- **Self-serve sign-up:** Yes

## What you are billed for

Zendesk bills per automated resolution. Under the tiers introduced on May 18, 2026, a conversation is an assisted escalation, a contained resolution or a verified resolution, and only verified resolutions, judged by a language model, are billed. When your allowance runs out, an admin chooses whether the agents keep running as overage or pause.

## Pricing

| Plan or item | Price | Source |
| --- | --- | --- |
| Support Team | US$19 per seat per month | [Source](https://www.zendesk.com/pricing/) |
| Suite Team | US$55 per seat per month | [Source](https://www.zendesk.com/pricing/) |
| Suite Professional | US$115 per seat per month | [Source](https://www.zendesk.com/pricing/) |
| Copilot add-on | US$50 per seat per month | [Source](https://www.zendesk.com/pricing/) |
| Automated resolution (unofficial, 2025 forum comment) | est. US$1.50 per resolution | [Source](https://community.zendesk.com/product-updates/we-are-excited-to-launch-ai-agents-and-automated-resolutions-6337/index9.html) |

## Worked examples

Estimated monthly cost of Zendesk AI Agents at three volumes, using the vendor's published prices. This is the same arithmetic as our cost calculator; your contract may differ.

| Product | 1,000 conversations · 50% resolved · 3 seats | 10,000 conversations · 50% resolved · 15 seats | 100,000 conversations · 50% resolved · 80 seats |
| --- | --- | --- | --- |
| Zendesk AI Agents | US$915 | US$8,325 | US$79,400 |

_Estimates from published list prices in USD, verified on the date shown on this page. Taxes, discounts, implementation and overage rules are not included._

Zendesk does not publish a per-resolution price. The calculator uses the unofficial US$1.50 from a 2025 forum comment plus Suite Team seats, and ignores the small included allowance.

[AI agent cost calculator](https://ai-agents.reviews/en-gb/tools/cost-calculator) · [Per-resolution vs per-seat pricing](https://ai-agents.reviews/en-gb/guides/per-resolution-vs-per-seat-pricing) · [What counts as a resolution?](https://ai-agents.reviews/en-gb/guides/what-counts-as-a-resolution)

> **Scored on a public rubric, from sources you can open.** Every score on this site comes from five published criteria: pricing transparency, performance evidence, access, coverage, and control. Each price and percentage comes from one product database and links to its source, so every page agrees with every other page. Rubric v1.0 · We have not run hands-on tests yet, and no page here claims we did. [Read the full method](https://ai-agents.reviews/en-gb/how-we-review)

## Related pages

- [Zendesk AI Agents review](https://ai-agents.reviews/en-gb/reviews/zendesk-ai-agents)
- [The best Zendesk AI Agents alternatives](https://ai-agents.reviews/en-gb/alternatives/zendesk-ai-agents)

## Sources

- [Zendesk AI agents](https://www.zendesk.com/service/ai/ai-agents/) — Zendesk · 18 September 2026
- [Zendesk pricing](https://www.zendesk.com/pricing/) — Zendesk · 18 September 2026
- [About automated resolutions for AI agents](https://support.zendesk.com/hc/en-us/articles/5352026794010-About-automated-resolutions-for-AI-agents) — Zendesk Help · 18 September 2026
- [About automated resolution tiers](https://support.zendesk.com/hc/en-us/articles/9570369117338-About-automated-resolution-tiers) — Zendesk Help · 18 September 2026
- [What happens when I exceed my automated resolutions limit](https://support.zendesk.com/hc/en-us/articles/9751536041754-What-happens-when-I-exceed-my-automated-resolutions-limit) — Zendesk Help · 18 September 2026
- [Announcing expanded access to AI agent capabilities for all Zendesk customers](https://support.zendesk.com/hc/en-us/articles/10487730059034-Announcing-expanded-access-to-AI-agent-capabilities-for-all-Zendesk-customers) — Zendesk Help · 18 September 2026
- [Community forum comment by a Zendesk product manager on the automated resolution list price (August 2025, unofficial)](https://community.zendesk.com/product-updates/we-are-excited-to-launch-ai-agents-and-automated-resolutions-6337/index9.html) — Zendesk Community · 18 September 2026
- [TeamSystem customer story](https://www.zendesk.com/customer/teamsystem/) — Zendesk · 18 September 2026
- [Hello Sugar customer story](https://www.zendesk.com/customer/hello-sugar/) — Zendesk · 18 September 2026
- [Languages supported by AI agents](https://support.zendesk.com/hc/en-us/articles/8357749663130-Languages-supported-by-AI-agents) — Zendesk Help · 18 September 2026
- [Regional Data Hosting Policy](https://support.zendesk.com/hc/en-us/articles/4408883599130-Regional-Data-Hosting-Policy) — Zendesk Help · 18 September 2026
- [Zendesk Trust Center](https://www.zendesk.com/trust-center/) — Zendesk · 18 September 2026
- [Zendesk says its new AI agent can solve 80% of support issues](https://techcrunch.com/2025/10/08/zendesk-says-its-new-ai-agent-can-solve-80-of-support-issues) — TechCrunch · 18 September 2026
- [Zendesk acquires agentic customer service startup Forethought](https://techcrunch.com/2026/03/11/zendesk-acquires-agentic-customer-service-startup-forethought/) — TechCrunch · 18 September 2026

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Canonical: https://ai-agents.reviews/en-gb/pricing/zendesk-ai-agents