# The best Tidio Lyro alternatives

> The strongest alternatives to Tidio Lyro, ranked on a published rubric, with what each costs and when switching makes sense.

Published: September 18, 2026 · Updated: September 18, 2026 · Prices and figures verified: September 18, 2026 · By the ai-agents.reviews team

This page was researched and drafted with AI assistance from the sources listed on it. We have not run hands-on tests of these products. Method: [How we review](https://ai-agents.reviews/en-us/how-we-review)

The best alternatives to Tidio Lyro are Intercom Fin if you want to pay only for outcomes, the agent built into your helpdesk if you use HubSpot, Freshdesk or Help Scout, and Gladly AI if your store needs voice support.

Lyro ranks second on our rubric, so switching is usually about a specific need rather than overall quality.

## Why teams look beyond Tidio Lyro

- You need voice or SMS, which Lyro does not offer.
- You want full AI handling of email, not only a first reply.
- You would rather have one billing meter than separate ones for Lyro, human conversations and Flows.

> **Scored on a public rubric, from sources you can open.** Every score on this site comes from five published criteria: pricing transparency, performance evidence, access, coverage, and control. Each price and percentage comes from one product database and links to its source, so every page agrees with every other page. Rubric v1.0 · We have not run hands-on tests yet, and no page here claims we did. [Read the full method](https://ai-agents.reviews/en-us/how-we-review)

## The alternatives, ranked

### 1. Intercom Fin — 9.1/10

_Teams that want a price they can calculate today_

- **Price from:** $0.99 per resolution
- **Pricing model:** Per resolution
- **Works on your existing helpdesk:** Yes
- **Self-serve sign-up:** Yes

Fin is the AI agent from the company formerly called Intercom, which renamed itself Fin in May 2026. It runs inside the Intercom helpdesk or on top of another one, charges $0.99 per outcome, and documents more about its pricing, languages and certifications than any other product we reviewed.

> Pay per outcome at $0.99, with voice, SMS and full email.

**The catch:** Customer silence for 24 hours is billed as a resolution, and so is a handoff to a human that you configured. Salesforce has agreed to buy the company.

[Read the review](https://ai-agents.reviews/en-us/reviews/intercom-fin) · [Pricing explained](https://ai-agents.reviews/en-us/pricing/intercom-fin) · [Alternatives](https://ai-agents.reviews/en-us/alternatives/intercom-fin)

### 2. Freshworks Freddy AI Agent — 7.7/10

_Small and mid-sized teams already on Freshdesk_

- **Price from:** $0.49 per session
- **Pricing model:** Seats plus usage
- **Works on your existing helpdesk:** Requires Freshdesk
- **Self-serve sign-up:** Yes

Freddy AI Agent is the no-code agent inside Freshdesk and Freshdesk Omni. Prices are public and setup is self-serve, but the billing unit is a session, not a resolution, and the session price rose about fivefold in November 2025.

> Full email handling inside Freshdesk, billed per session.

**The catch:** A session is consumed whether or not the customer's problem is solved, and the 500 free sessions are a one-time allotment, not monthly.

[Read the review](https://ai-agents.reviews/en-us/reviews/freshworks-freddy) · [Pricing explained](https://ai-agents.reviews/en-us/pricing/freshworks-freddy)

### 3. HubSpot Customer Agent — 7.7/10

_Companies already on HubSpot Professional or Enterprise_

- **Price from:** $0.50 per resolution
- **Pricing model:** Credits
- **Works on your existing helpdesk:** Requires HubSpot Service Hub
- **Self-serve sign-up:** Yes

HubSpot's Customer Agent answers customers using your CRM data and knowledge base. It is available only to Service Hub Professional and Enterprise subscribers, and since April 2026 it costs $0.50 per resolved conversation, paid in HubSpot Credits.

> $0.50 per resolved conversation, if you already pay for HubSpot.

**The catch:** A conversation counts as resolved if the visitor does not ask for a human within 72 hours, and lead qualifications are billed too.

[Read the review](https://ai-agents.reviews/en-us/reviews/hubspot-customer-agent) · [Pricing explained](https://ai-agents.reviews/en-us/pricing/hubspot-customer-agent)

### 4. Help Scout AI Answers — 6.8/10

_Small Help Scout teams with a good knowledge base_

- **Price from:** $0.75 per resolution
- **Pricing model:** Seats plus usage
- **Works on your existing helpdesk:** Requires Help Scout
- **Self-serve sign-up:** Yes

AI Answers is the customer-facing AI inside Help Scout's Beacon chat widget. It costs $0.75 per resolution, among the lowest published prices in the category, and does one thing: answer questions from your help content.

> $0.75 per resolution with a spending cap, for Help Scout teams.

**The catch:** A resolution is inferred when the customer does nothing further, so abandoned sessions can be billed. Hosting is in the United States only.

[Read the review](https://ai-agents.reviews/en-us/reviews/help-scout-ai-answers) · [Pricing explained](https://ai-agents.reviews/en-us/pricing/help-scout-ai-answers)

### 5. Gladly AI — 6.6/10

_Shopify merchants and consumer brands_

- **Price from:** $1.50 per resolution
- **Pricing model:** Mixed
- **Works on your existing helpdesk:** Yes
- **Self-serve sign-up:** Yes

Gladly AI, formerly Gladly Sidekick, is aimed at retail and consumer brands. It runs inside Gladly's own helpdesk or on top of Gorgias, Zendesk and Salesforce. The only public prices are on the Shopify App Store; everything else is by quote.

> Voice and SMS for retail brands, with public Shopify pricing.

**The catch:** An AI Resolution is not technically defined anywhere we could find, and AI Assists are billed as well.

[Read the review](https://ai-agents.reviews/en-us/reviews/gladly) · [Pricing explained](https://ai-agents.reviews/en-us/pricing/gladly)

## Comparison table

| Product | Score | Pricing model | Price from | Works on your existing helpdesk | Self-serve sign-up | EU data residency | Best for |
| --- | --- | --- | --- | --- | --- | --- | --- |
| [Tidio Lyro](https://ai-agents.reviews/en-us/reviews/tidio-lyro) | 7.9 | Per conversation | $24.17 per month | Yes | Yes | Yes | Small online stores that want to start this week |
| [Intercom Fin](https://ai-agents.reviews/en-us/reviews/intercom-fin) | 9.1 | Per resolution | $0.99 per resolution | Yes | Yes | Yes | Teams that want a price they can calculate today |
| [Freshworks Freddy AI Agent](https://ai-agents.reviews/en-us/reviews/freshworks-freddy) | 7.7 | Seats plus usage | $0.49 per session | No | Yes | Yes | Small and mid-sized teams already on Freshdesk |
| [HubSpot Customer Agent](https://ai-agents.reviews/en-us/reviews/hubspot-customer-agent) | 7.7 | Credits | $0.50 per resolution | No | Yes | Yes | Companies already on HubSpot Professional or Enterprise |
| [Help Scout AI Answers](https://ai-agents.reviews/en-us/reviews/help-scout-ai-answers) | 6.8 | Seats plus usage | $0.75 per resolution | No | Yes | No | Small Help Scout teams with a good knowledge base |
| [Gladly AI](https://ai-agents.reviews/en-us/reviews/gladly) | 6.6 | Mixed | $1.50 per resolution | Yes | Yes | Not documented | Shopify merchants and consumer brands |

## Frequently asked questions

### Is there a Tidio alternative that charges per resolution?

Yes: Intercom Fin at $0.99 per outcome, Help Scout at $0.75 and HubSpot at $0.50. Tidio's own premium plan also moves to pay per resolution.

### Which alternative is best for a Shopify store?

Gladly AI, if you need voice and have a support team. For a small store, Lyro itself remains one of the easiest options.

## Related pages

- [Tidio Lyro review](https://ai-agents.reviews/en-us/reviews/tidio-lyro)
- [Tidio Lyro pricing explained](https://ai-agents.reviews/en-us/pricing/tidio-lyro)
- [The best AI customer service agents in 2026](https://ai-agents.reviews/en-us/best/ai-customer-service-agents)

## Sources

- [Lyro AI Agent](https://www.tidio.com/ai-agent/) — Tidio · September 18, 2026
- [Tidio pricing](https://www.tidio.com/pricing/) — Tidio · September 18, 2026
- [The Lyro AI agent limit](https://help.tidio.com/hc/en-us/articles/13924459295900-The-Lyro-AI-agent-limit) — Tidio Help Center · September 18, 2026
- [Lyro, the conversational AI agent](https://help.tidio.com/hc/en-us/articles/9003475527196-Lyro-the-conversational-AI-agent) — Tidio Help Center · September 18, 2026
- [Lyro multilanguage support](https://help.tidio.com/hc/en-us/articles/12643043611036-Lyro-Multilanguage-support) — Tidio Help Center · September 18, 2026
- [Privacy policy and GDPR compliance](https://help.tidio.com/hc/en-us/articles/5462910440220-Privacy-Policy-and-GDPR-Compliance) — Tidio Help Center · September 18, 2026
- [Lyro: build and integrate](https://www.tidio.com/ai-agent/build-and-integrate/) — Tidio · September 18, 2026
- [Lyro achieves best resolution rates in industry (31 March 2025)](https://www.tidio.com/blog/lyro-achieves-best-resolution-rates-in-industry/) — Tidio · September 18, 2026
- [Borrowell case study](https://www.tidio.com/blog/borrowell-case-study/) — Tidio · September 18, 2026
- [Tidio support team achieves 58% automation with Lyro](https://www.tidio.com/blog/lyro-case-study/) — Tidio · September 18, 2026
- [Tidio earns SOC 2 Type 2 certification (14 October 2025)](https://www.einpresswire.com/article/858163495/tidio-earns-soc-2-type-2-certification-strengthening-trust-in-its-ai-powered-customer-service-platform) — EIN Presswire · September 18, 2026
- [About Tidio](https://www.tidio.com/about/) — Tidio · September 18, 2026
- [Fin homepage](https://fin.ai/) — Fin · September 18, 2026
- [Fin pricing](https://fin.ai/pricing) — Fin · September 18, 2026
- [Intercom pricing](https://www.intercom.com/pricing) — Intercom (Fin) · September 18, 2026
- [Fin pricing: outcomes](https://fin.ai/help/en/articles/13975800-fin-pricing-outcomes) — Fin Help Center · September 18, 2026
- [Anthropic customer story](https://fin.ai/customers/anthropic) — Fin · September 18, 2026
- [Lightspeed customer story](https://fin.ai/customers/lightspeed) — Fin · September 18, 2026
- [Fin channels](https://fin.ai/channels) — Fin · September 18, 2026
- [Fin integrations](https://fin.ai/integrations) — Fin · September 18, 2026
- [Use Fin AI Agent in multiple languages](https://fin.ai/help/en/articles/10840651-use-fin-ai-agent-in-multiple-languages) — Fin Help Center · September 18, 2026
- [Regional data hosting](https://fin.ai/help/en/articles/13976037-regional-data-hosting) — Fin Help Center · September 18, 2026
- [Intercom security](https://www.intercom.com/security) — Intercom (Fin) · September 18, 2026
- [Fin AI Agent explained](https://fin.ai/help/en/articles/13975995-fin-ai-agent-explained) — Fin Help Center · September 18, 2026
- [Today, Intercom becomes Fin](https://www.intercom.com/blog/today-intercom-becomes-fin/) — Intercom (Fin) · September 18, 2026
- [Salesforce signs definitive agreement to acquire Fin](https://www.salesforce.com/news/press-releases/2026/06/15/salesforce-signs-definitive-agreement-to-acquire-fin/) — Salesforce · September 18, 2026
- [Freddy AI Agent](https://www.freshworks.com/freshdesk/omni/freddy-ai-agent/) — Freshworks · September 18, 2026
- [Freshdesk pricing](https://www.freshworks.com/freshdesk/pricing/) — Freshworks · September 18, 2026
- [Freddy AI Agent sessions FAQs](https://crmsupport.freshworks.com/support/solutions/articles/50000004664-freddy-ai-agent-sessions-faqs) — Freshworks Support · September 18, 2026
- [Manage Freddy AI add-ons](https://support.freshdesk.com/support/solutions/articles/50000011515-manage-freddy-ai-add-ons) — Freshdesk Support · September 18, 2026
- [Overview of Freddy AI for ticketing](https://support.freshdesk.com/support/solutions/articles/50000010359-overview-of-freddy-ai-for-ticketing) — Freshdesk Support · September 18, 2026
- [Voice AI Agent integration in Freshcaller](https://crmsupport.freshworks.com/support/solutions/articles/50000011867-voice-ai-agent-integration-in-freshcaller) — Freshworks Support · September 18, 2026
- [Configure AI Agent responses](https://crmsupport.freshworks.com/support/solutions/articles/50000010091-configure-ai-agent-responses) — Freshworks Support · September 18, 2026
- [Freshworks launches new AI capabilities (13 November 2025)](https://www.freshworks.com/pressrelease/freshworks-launches-new-ai-capabilities-to-minimize-customer-service-fragmentation-and-deliver-faster-more-personal-support/) — Freshworks · September 18, 2026
- [Hobbycraft customer story](https://www.freshworks.com/customers/stories/hobbycraft/) — Freshworks · September 18, 2026
- [Freshworks Q4 2025 earnings call transcript](https://www.fool.com/earnings/call-transcripts/2026/02/11/freshworks-frsh-q4-2025-earnings-call-transcript/) — The Motley Fool · September 18, 2026
- [Where are your data servers located?](https://support.freshdesk.com/support/solutions/articles/235810-where-is-your-data-servers-located-) — Freshdesk Support · September 18, 2026
- [Freshworks Trust Center](https://trust.freshworks.com/) — Freshworks · September 18, 2026
- [Freshworks](https://en.wikipedia.org/wiki/Freshworks) — Wikipedia · September 18, 2026
- [HubSpot Customer Agent](https://www.hubspot.com/products/artificial-intelligence/ai-customer-service-agent) — HubSpot · September 18, 2026
- [Service Hub pricing](https://www.hubspot.com/pricing/service) — HubSpot · September 18, 2026
- [HubSpot Credits](https://www.hubspot.com/products/artificial-intelligence/credits) — HubSpot · September 18, 2026
- [HubSpot product and services catalog](https://legal.hubspot.com/hubspot-product-and-services-catalog) — HubSpot Legal · September 18, 2026
- [Customer Agent and Prospecting Agent: now you pay when the task is complete (14 April 2026)](https://www.hubspot.com/company-news/hubspots-customer-agent-and-prospecting-agent-now-you-pay-when-the-task-is-complete) — HubSpot · September 18, 2026
- [Understand the customer agent](https://knowledge.hubspot.com/customer-agent/understand-the-customer-agent) — HubSpot Knowledge Base · September 18, 2026
- [Set up the customer agent](https://knowledge.hubspot.com/customer-agent/set-up-the-customer-agent) — HubSpot Knowledge Base · September 18, 2026
- [Deploy the customer agent to channels](https://knowledge.hubspot.com/customer-agent/deploy-the-customer-agent-to-channels) — HubSpot Knowledge Base · September 18, 2026
- [Set up and customize the customer agent's handoff process](https://knowledge.hubspot.com/customer-agent/set-up-and-customize-the-customer-agents-handoff-process) — HubSpot Knowledge Base · September 18, 2026
- [HubSpot cloud infrastructure and data hosting FAQ](https://knowledge.hubspot.com/account-security/hubspot-cloud-infrastructure-and-data-hosting-frequently-asked-questions) — HubSpot Knowledge Base · September 18, 2026
- [HubSpot security and compliance](https://www.hubspot.com/security-and-compliance) — HubSpot · September 18, 2026
- [HubSpot Trust Center](https://trust.hubspot.com/) — HubSpot · September 18, 2026
- [HubSpot Q2 2026 earnings call transcript](https://www.fool.com/earnings/call-transcripts/2026/08/12/hubspot-hubs-q2-2026-earnings-call-transcript/) — The Motley Fool · September 18, 2026
- [HubSpot switching AI pricing from per-use to per-resolution](https://www.saastr.com/hubspot-switching-ai-pricing-from-per-use-to-per-resolution-but-does-it-really-matter/) — SaaStr · September 18, 2026
- [Help Scout AI features](https://www.helpscout.com/ai-features/) — Help Scout · September 18, 2026
- [Help Scout pricing](https://www.helpscout.com/pricing/) — Help Scout · September 18, 2026
- [AI resolutions pricing](https://docs.helpscout.com/article/1746-ai-resolutions-pricing) — Help Scout Docs · September 18, 2026
- [AI Answers](https://docs.helpscout.com/article/1569-ai-answers) — Help Scout Docs · September 18, 2026
- [Manage AI Answers](https://docs.helpscout.com/article/1736-manage-ai-answers) — Help Scout Docs · September 18, 2026
- [Help website visitors with AI](https://docs.helpscout.com/article/1750-help-website-visitors-with-ai) — Help Scout Docs · September 18, 2026
- [Improve AI Answers](https://docs.helpscout.com/article/1742-improve-ai-answers) — Help Scout Docs · September 18, 2026
- [AI Answers usage and spend (21 May 2026)](https://articles.helpscout.com/blog/ai-answers-usage-and-spend/) — Help Scout · September 18, 2026
- [Help Scout self-service](https://www.helpscout.com/self-service/) — Help Scout · September 18, 2026
- [AIHR customer story](https://articles.helpscout.com/customers/aihr/) — Help Scout · September 18, 2026
- [Help Scout customers](https://www.helpscout.com/customers/) — Help Scout · September 18, 2026
- [Security at Help Scout](https://docs.helpscout.com/article/1263-security-at-help-scout) — Help Scout Docs · September 18, 2026
- [Help Scout security](https://www.helpscout.com/company/legal/security/) — Help Scout · September 18, 2026
- [HIPAA at Help Scout](https://docs.helpscout.com/article/330-hipaa) — Help Scout Docs · September 18, 2026
- [Gladly AI product page](https://www.gladly.ai/product/ai/) — Gladly · September 18, 2026
- [Gladly pricing](https://www.gladly.ai/pricing/) — Gladly · September 18, 2026
- [Gladly on the Shopify App Store](https://apps.shopify.com/gladly) — Shopify App Store · September 18, 2026
- [AI pricing: deflection vs outcomes](https://www.gladly.ai/blog/ai-pricing-deflection-vs-outcomes/) — Gladly · September 18, 2026
- [What is Gladly AI](https://help.gladly.com/docs/what-is-gladly-ai) — Gladly Help · September 18, 2026
- [March 2026 releases](https://help.gladly.com/docs/march-2026-releases) — Gladly Help · September 18, 2026
- [Set up the Gladly AI Gorgias integration](https://help.gladly.com/docs/set-up-the-gladly-ai-gorgias-integration) — Gladly Help · September 18, 2026
- [Why your helpdesk needs Gladly](https://www.gladly.ai/blog/why-your-helpdesk-needs-gladly/) — Gladly · September 18, 2026
- [Voice and SMS phone number costs](https://help.gladly.com/docs/voice-and-sms-phone-number-costs) — Gladly Help · September 18, 2026
- [AI security and compliance](https://help.gladly.com/docs/ai-security-and-compliance) — Gladly Help · September 18, 2026
- [Gladly customers](https://www.gladly.ai/customers/) — Gladly · September 18, 2026
- [Breeze Airways customer story](https://www.gladly.ai/customers/breeze-airways/) — Gladly · September 18, 2026
- [Gladly announces agentic commerce capabilities at Gladly Connect Live (6 May 2026)](https://www.prnewswire.com/news-releases/gladly-announces-agentic-commerce-capabilities-at-gladly-connect-live-302764492.html) — PR Newswire · September 18, 2026

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Canonical: https://ai-agents.reviews/en-us/alternatives/tidio-lyro