# Intercom Fin vs Tidio Lyro

> Intercom Fin and Tidio Lyro side by side: pricing model, published prices, resolution-rate evidence, channels, languages and data residency, with a pick for each kind of buyer.

Published: September 18, 2026 · Updated: September 18, 2026 · Prices and figures verified: September 18, 2026 · By the ai-agents.reviews team

This page was researched and drafted with AI assistance from the sources listed on it. We have not run hands-on tests of these products. Method: [How we review](https://ai-agents.reviews/en-us/how-we-review)

Fin and Tidio Lyro are the two easiest AI agents to start with, and they bill differently: Fin charges per outcome, Lyro charges per conversation in prepaid bundles. Lyro is built for small online stores; Fin covers more channels and languages and scales further.

Both can run on other vendors' helpdesks, and both publish entry prices.

**Bottom line**

- For a small store, start with Lyro. For software, services or a growing support team, Fin's per-outcome pricing and wider coverage are the better fit.

## Side by side

|  | [Intercom Fin](https://ai-agents.reviews/en-us/reviews/intercom-fin) | [Tidio Lyro](https://ai-agents.reviews/en-us/reviews/tidio-lyro) |
| --- | --- | --- |
| Score | **9.1** | **7.9** |
| Pricing model | Per resolution | Per conversation |
| Price from | $0.99 per resolution | $24.17 per month |
| Works on your existing helpdesk | Yes | Yes |
| Self-serve sign-up | Yes | Yes |
| Free trial | Yes | Yes |
| Channels | Chat, Email, Voice, SMS, WhatsApp, Social messaging | Chat, Email, WhatsApp, Social messaging |
| Languages | 45+ languages | 48+ languages |
| EU data residency | Yes | Yes |
| Compliance | SOC 2 Type II, ISO 27001, ISO 27701, ISO 42001, AIUC-1, HIPAA, GDPR | SOC 2 Type II, GDPR |
| Vendor-claimed resolution rate | 76% | 67% |
| Reported figure | 50.8% (Anthropic) | 58% (Tidio's own support team) |
| Best for | Teams that want a price they can calculate today | Small online stores that want to start this week |

## Choose Intercom Fin if

- You want to pay only when a conversation is resolved or handed off as configured.
- You need email handled fully, or voice and SMS.
- You need ISO 27001 and ISO 42001.

## Choose Tidio Lyro if

- You run a small store and want to start from $32.50 a month.
- Your customers message you on WhatsApp, Instagram and Messenger.
- You want data hosted in the EEA by default.

## Score breakdown

| Criterion | Weight | Intercom Fin | Tidio Lyro |
| --- | --- | --- | --- |
| Pricing transparency | 25% | 5/5 | 3/5 |
| Performance evidence | 25% | 4/5 | 4/5 |
| Access and time to pilot | 20% | 4/5 | 5/5 |
| Channel and language coverage | 15% | 5/5 | 4/5 |
| Control and compliance | 15% | 5/5 | 4/5 |

> **Scored on a public rubric, from sources you can open.** Every score on this site comes from five published criteria: pricing transparency, performance evidence, access, coverage, and control. Each price and percentage comes from one product database and links to its source, so every page agrees with every other page. Rubric v1.0 · We have not run hands-on tests yet, and no page here claims we did. [Read the full method](https://ai-agents.reviews/en-us/how-we-review)

## Worked examples

| Product | 1,000 conversations · 50% resolved · 3 seats | 10,000 conversations · 50% resolved · 15 seats | 100,000 conversations · 50% resolved · 80 seats |
| --- | --- | --- | --- |
| Intercom Fin | $495 | $4,950 | $49,500 |
| Tidio Lyro | $500 | $5,000 | $50,000 |

_Estimates from published list prices in USD, verified on the date shown on this page. Taxes, discounts, implementation and overage rules are not included._

## Frequently asked questions

### Which is cheaper at low volume?

Lyro's entry bundle is $32.50 for 50 conversations, all billable. Fin's standalone minimum is about $49.50 for 50 outcomes, and unresolved conversations are free. Which is cheaper depends on how many conversations the agent resolves.

### What are the billing catches?

Lyro closes a thread after 15 idle minutes, so a returning visitor is billed again. Fin bills a resolution when the customer is silent for 24 hours, and bills handoffs you configured.

## Related pages

- [Intercom Fin review](https://ai-agents.reviews/en-us/reviews/intercom-fin)
- [Intercom Fin pricing explained](https://ai-agents.reviews/en-us/pricing/intercom-fin)
- [Tidio Lyro review](https://ai-agents.reviews/en-us/reviews/tidio-lyro)
- [Tidio Lyro pricing explained](https://ai-agents.reviews/en-us/pricing/tidio-lyro)

## Sources

- [Fin homepage](https://fin.ai/) — Fin · September 18, 2026
- [Fin pricing](https://fin.ai/pricing) — Fin · September 18, 2026
- [Intercom pricing](https://www.intercom.com/pricing) — Intercom (Fin) · September 18, 2026
- [Fin pricing: outcomes](https://fin.ai/help/en/articles/13975800-fin-pricing-outcomes) — Fin Help Center · September 18, 2026
- [Anthropic customer story](https://fin.ai/customers/anthropic) — Fin · September 18, 2026
- [Lightspeed customer story](https://fin.ai/customers/lightspeed) — Fin · September 18, 2026
- [Fin channels](https://fin.ai/channels) — Fin · September 18, 2026
- [Fin integrations](https://fin.ai/integrations) — Fin · September 18, 2026
- [Use Fin AI Agent in multiple languages](https://fin.ai/help/en/articles/10840651-use-fin-ai-agent-in-multiple-languages) — Fin Help Center · September 18, 2026
- [Regional data hosting](https://fin.ai/help/en/articles/13976037-regional-data-hosting) — Fin Help Center · September 18, 2026
- [Intercom security](https://www.intercom.com/security) — Intercom (Fin) · September 18, 2026
- [Fin AI Agent explained](https://fin.ai/help/en/articles/13975995-fin-ai-agent-explained) — Fin Help Center · September 18, 2026
- [Today, Intercom becomes Fin](https://www.intercom.com/blog/today-intercom-becomes-fin/) — Intercom (Fin) · September 18, 2026
- [Salesforce signs definitive agreement to acquire Fin](https://www.salesforce.com/news/press-releases/2026/06/15/salesforce-signs-definitive-agreement-to-acquire-fin/) — Salesforce · September 18, 2026
- [Lyro AI Agent](https://www.tidio.com/ai-agent/) — Tidio · September 18, 2026
- [Tidio pricing](https://www.tidio.com/pricing/) — Tidio · September 18, 2026
- [The Lyro AI agent limit](https://help.tidio.com/hc/en-us/articles/13924459295900-The-Lyro-AI-agent-limit) — Tidio Help Center · September 18, 2026
- [Lyro, the conversational AI agent](https://help.tidio.com/hc/en-us/articles/9003475527196-Lyro-the-conversational-AI-agent) — Tidio Help Center · September 18, 2026
- [Lyro multilanguage support](https://help.tidio.com/hc/en-us/articles/12643043611036-Lyro-Multilanguage-support) — Tidio Help Center · September 18, 2026
- [Privacy policy and GDPR compliance](https://help.tidio.com/hc/en-us/articles/5462910440220-Privacy-Policy-and-GDPR-Compliance) — Tidio Help Center · September 18, 2026
- [Lyro: build and integrate](https://www.tidio.com/ai-agent/build-and-integrate/) — Tidio · September 18, 2026
- [Lyro achieves best resolution rates in industry (31 March 2025)](https://www.tidio.com/blog/lyro-achieves-best-resolution-rates-in-industry/) — Tidio · September 18, 2026
- [Borrowell case study](https://www.tidio.com/blog/borrowell-case-study/) — Tidio · September 18, 2026
- [Tidio support team achieves 58% automation with Lyro](https://www.tidio.com/blog/lyro-case-study/) — Tidio · September 18, 2026
- [Tidio earns SOC 2 Type 2 certification (14 October 2025)](https://www.einpresswire.com/article/858163495/tidio-earns-soc-2-type-2-certification-strengthening-trust-in-its-ai-powered-customer-service-platform) — EIN Presswire · September 18, 2026
- [About Tidio](https://www.tidio.com/about/) — Tidio · September 18, 2026

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