# Intercom Fin review

> What Intercom Fin costs, what its resolution-rate claims rest on, where it fits and where it does not. Scored on a published rubric, with every figure sourced.

Published: September 18, 2026 · Updated: September 18, 2026 · Prices and figures verified: September 18, 2026 · By the ai-agents.reviews team

This page was researched and drafted with AI assistance from the sources listed on it. We have not run hands-on tests of these products. Method: [How we review](https://ai-agents.reviews/en-us/how-we-review)

Fin is the AI agent from the company formerly called Intercom, which renamed itself Fin in May 2026. It runs inside the Intercom helpdesk or on top of another one, charges $0.99 per outcome, and documents more about its pricing, languages and certifications than any other product we reviewed.

**Bottom line**

- **Best for:** Teams that want a price they can calculate today
- **Not for:** Buyers who need a vendor-neutral agent for the long term
- **Price from:** $0.99 per resolution
- **The catch:** Customer silence for 24 hours is billed as a resolution, and so is a handoff to a human that you configured. Salesforce has agreed to buy the company.

## Score breakdown

**Score: 9.1/10**

| Criterion | Weight | Level | What it means |
| --- | --- | --- | --- |
| Pricing transparency | 25% | 5/5 | The full price list is public, the billable unit is defined in writing, and minimums or overage rules are stated. |
| Performance evidence | 25% | 4/5 | Figures from named customers in published case studies. |
| Access and time to pilot | 20% | 4/5 | Self-serve sign-up or trial, but only on the vendor's own helpdesk or platform. |
| Channel and language coverage | 15% | 5/5 | Chat, email, voice and messaging; 40 or more languages including German and Spanish; integrations with major helpdesks, CRMs and commerce platforms. |
| Control and compliance | 15% | 5/5 | Everything in level 4, plus documented EU data residency and reporting or audit trails for AI answers. |

> **Scored on a public rubric, from sources you can open.** Every score on this site comes from five published criteria: pricing transparency, performance evidence, access, coverage, and control. Each price and percentage comes from one product database and links to its source, so every page agrees with every other page. Rubric v1.0 · We have not run hands-on tests yet, and no page here claims we did. [Read the full method](https://ai-agents.reviews/en-us/how-we-review)

## Key facts

- **Vendor:** [Fin (formerly Intercom)](https://fin.ai/)
- **Pricing model:** Per resolution
- **Price from:** $0.99 per resolution
- **Works on your existing helpdesk:** Yes
- **Self-serve sign-up:** Yes
- **Free trial:** Yes
- **Channels:** Chat, Email, Voice, SMS, WhatsApp, Social messaging
- **Languages:** 45+ languages · German: Yes · Spanish: Yes
- **EU data residency:** Yes
- **Compliance:** SOC 2 Type II, ISO 27001, ISO 27701, ISO 42001, AIUC-1, HIPAA, GDPR
- **Integrations:** Intercom, Salesforce, HubSpot, Freshdesk, Gorgias, Front, Shopify, Stripe
- **Named customers:** Anthropic, Clay, Lightspeed, Rocket Money, Gamma, Synthesia

**Strengths**

- A complete public price list, including the standalone minimum and a 14-day free trial.
- Named customers publish their resolution rates, so the vendor's average can be checked.
- 45 languages including German and Spanish, EU hosting, and SOC 2 Type II, ISO 27001 and ISO 42001.

**Weaknesses**

- Named customers report 50.8% and 45–65%, well below the advertised 76% average.
- Self-serve sign-up applies to the Intercom helpdesk; on other helpdesks onboarding goes through sales.
- Zendesk is missing from the helpdesk list on Fin's pricing page, although older help articles still cover it. Ask before you assume.

## Pricing

Fin costs $0.99 per outcome, with at most one charge per conversation, and $9.99 when it qualifies a sales lead. On another vendor's helpdesk there is a minimum of 50 outcomes a month, about $49.50. Inside Intercom you also pay for seats, from $29 to $132 per seat per month on annual billing. Fin Voice is quote-only and limited to selected customers.

[Intercom Fin pricing explained](https://ai-agents.reviews/en-us/pricing/intercom-fin) · [AI agent cost calculator](https://ai-agents.reviews/en-us/tools/cost-calculator)

## Claimed vs reported performance

| Reported figure | Source | Who says so |
| --- | --- | --- |
| 76% | Fin (formerly Intercom) | Vendor claim |
| 50.8% | Anthropic | Named customer |
| 45–65% | Lightspeed Commerce | Named customer |

Fin advertises an average resolution rate of 76% across 12,000 customers. The named customers on its own site report less: Anthropic 50.8%, and Lightspeed 45–65% after starting at 35–40%. An average across thousands of accounts hides a wide spread, so plan on the lower figures until you have measured your own.

> **For buyers in the United States** There is no federal AI law for customer service bots, but existing rules apply. The FTC treats misleading AI claims as deception, California requires bots to identify themselves when they are used to sell, and AI voices on outbound calls need consent under the TCPA. [AI customer service agents and the law in the United States](https://ai-agents.reviews/en-us/guides/ai-customer-service-agents-and-the-law)

## Verdict

Fin is the easiest serious agent to price and to evaluate, and that is worth a lot in a category where most vendors publish nothing. Go in knowing that silence and configured handoffs are billable, that real-world rates run below the headline, and that the company is due to become part of Salesforce.

## Related pages

- [Intercom Fin pricing explained](https://ai-agents.reviews/en-us/pricing/intercom-fin)
- [The best Intercom Fin alternatives](https://ai-agents.reviews/en-us/alternatives/intercom-fin)
- [Intercom Fin vs Zendesk AI Agents](https://ai-agents.reviews/en-us/compare/intercom-fin-vs-zendesk-ai-agents)
- [Intercom Fin vs Decagon](https://ai-agents.reviews/en-us/compare/intercom-fin-vs-decagon)
- [Ada vs Intercom Fin](https://ai-agents.reviews/en-us/compare/ada-vs-intercom-fin)
- [Intercom Fin vs Tidio Lyro](https://ai-agents.reviews/en-us/compare/intercom-fin-vs-tidio-lyro)

## Frequently asked questions

### Is Fin still an independent company?

For now. Intercom renamed itself Fin in May 2026, and in June 2026 Salesforce signed an agreement to acquire it for about $3,600,000,000. The deal had not closed when we checked, and Salesforce has not explained how Fin will sit alongside its own Agentforce products.

### Do I need the Intercom helpdesk to use Fin?

No. Fin can run on top of other helpdesks, with a minimum of 50 outcomes a month. Fin's pricing page lists Salesforce, HubSpot, Freshworks, Gorgias and Front among others.

### What does Fin count as a resolution?

Either the customer confirms the answer helped, or the customer stops replying for 24 hours. The second kind is an assumption, so track satisfaction and repeat contacts next to the rate.

## Sources

- [Fin homepage](https://fin.ai/) — Fin · September 18, 2026
- [Fin pricing](https://fin.ai/pricing) — Fin · September 18, 2026
- [Intercom pricing](https://www.intercom.com/pricing) — Intercom (Fin) · September 18, 2026
- [Fin pricing: outcomes](https://fin.ai/help/en/articles/13975800-fin-pricing-outcomes) — Fin Help Center · September 18, 2026
- [Anthropic customer story](https://fin.ai/customers/anthropic) — Fin · September 18, 2026
- [Lightspeed customer story](https://fin.ai/customers/lightspeed) — Fin · September 18, 2026
- [Fin channels](https://fin.ai/channels) — Fin · September 18, 2026
- [Fin integrations](https://fin.ai/integrations) — Fin · September 18, 2026
- [Use Fin AI Agent in multiple languages](https://fin.ai/help/en/articles/10840651-use-fin-ai-agent-in-multiple-languages) — Fin Help Center · September 18, 2026
- [Regional data hosting](https://fin.ai/help/en/articles/13976037-regional-data-hosting) — Fin Help Center · September 18, 2026
- [Intercom security](https://www.intercom.com/security) — Intercom (Fin) · September 18, 2026
- [Fin AI Agent explained](https://fin.ai/help/en/articles/13975995-fin-ai-agent-explained) — Fin Help Center · September 18, 2026
- [Today, Intercom becomes Fin](https://www.intercom.com/blog/today-intercom-becomes-fin/) — Intercom (Fin) · September 18, 2026
- [Salesforce signs definitive agreement to acquire Fin](https://www.salesforce.com/news/press-releases/2026/06/15/salesforce-signs-definitive-agreement-to-acquire-fin/) — Salesforce · September 18, 2026

---

Canonical: https://ai-agents.reviews/en-us/reviews/intercom-fin