# ai-agents.reviews > Independent reviews of AI customer service agents. Vendor-claimed resolution rates set against what named customers report, real pricing including what counts as billable, and scores from a published rubric. ## How to read this site - Every page has a Markdown twin: append `.md` to the URL (home page: `/{locale}/index.md`) or send `Accept: text/markdown`. - Every price and percentage comes from one product database, so all pages and languages agree. Each figure links to its source. - Scores follow a published rubric (v1.0) that rates public documentation, not hands-on tests: https://ai-agents.reviews/en-us/how-we-review - Facts last verified: 2026-09-18. - Locales: en-US (https://ai-agents.reviews/en-us), en-GB (https://ai-agents.reviews/en-gb), de (https://ai-agents.reviews/de), es (https://ai-agents.reviews/es) ## Best lists - [The best AI customer service agents in 2026](https://ai-agents.reviews/en-us/best/ai-customer-service-agents): Twelve AI customer service agents ranked on pricing transparency, performance evidence, access, coverage and control: Intercom Fin, Tidio Lyro, Freshworks Freddy, HubSpot, Zendesk, Ada, Help Scout, Gladly, Sierra, Salesforce Agentforce, Decagon and Forethought. - [The best AI customer service agents for small business](https://ai-agents.reviews/en-us/best/for-small-business): AI support agents a small team can sign up for, price in advance and leave without a penalty: Tidio Lyro, Intercom Fin, HubSpot Customer Agent, Freshworks Freddy, Help Scout AI Answers and Zendesk AI Agents compared. - [The best AI customer service agents for e-commerce](https://ai-agents.reviews/en-us/best/for-ecommerce): AI support agents for online stores, judged on commerce integrations, messaging channels, pricing you can predict through peak season, and evidence from retail customers: Tidio Lyro, Gladly AI, Intercom Fin, Zendesk, Freshworks Freddy and Ada. - [The best AI customer service agents for enterprise](https://ai-agents.reviews/en-us/best/for-enterprise): Enterprise AI support platforms compared on evidence, compliance, data residency, channel coverage and what contracts actually cost: Ada, Sierra, Decagon, Salesforce Agentforce, Zendesk, Intercom Fin and Forethought. - [The best AI customer service agents for Zendesk](https://ai-agents.reviews/en-us/best/for-zendesk): Which AI agent to run on Zendesk: Zendesk's own AI agents, Zendesk-owned Forethought, or a third-party layer such as Ada, Decagon, Gladly AI or Intercom Fin. Pricing, billing definitions and compatibility compared. - [The best AI customer service agents for Salesforce](https://ai-agents.reviews/en-us/best/for-salesforce): Which AI agent to run with Salesforce Service Cloud: Agentforce, Intercom Fin (which Salesforce has agreed to buy), or a third-party layer such as Ada, Decagon, Forethought or Gladly AI. ## Reviews - [Intercom Fin review](https://ai-agents.reviews/en-us/reviews/intercom-fin): What Intercom Fin costs, what its resolution-rate claims rest on, where it fits and where it does not. Scored on a published rubric, with every figure sourced. - [Zendesk AI Agents review](https://ai-agents.reviews/en-us/reviews/zendesk-ai-agents): What Zendesk AI Agents costs, what its resolution-rate claims rest on, where it fits and where it does not. Scored on a published rubric, with every figure sourced. - [Salesforce Agentforce review](https://ai-agents.reviews/en-us/reviews/salesforce-agentforce): What Salesforce Agentforce costs, what its resolution-rate claims rest on, where it fits and where it does not. Scored on a published rubric, with every figure sourced. - [Freshworks Freddy AI Agent review](https://ai-agents.reviews/en-us/reviews/freshworks-freddy): What Freshworks Freddy AI Agent costs, what its resolution-rate claims rest on, where it fits and where it does not. Scored on a published rubric, with every figure sourced. - [Decagon review](https://ai-agents.reviews/en-us/reviews/decagon): What Decagon costs, what its resolution-rate claims rest on, where it fits and where it does not. Scored on a published rubric, with every figure sourced. - [Sierra review](https://ai-agents.reviews/en-us/reviews/sierra): What Sierra costs, what its resolution-rate claims rest on, where it fits and where it does not. Scored on a published rubric, with every figure sourced. - [Ada review](https://ai-agents.reviews/en-us/reviews/ada): What Ada costs, what its resolution-rate claims rest on, where it fits and where it does not. Scored on a published rubric, with every figure sourced. - [Forethought review](https://ai-agents.reviews/en-us/reviews/forethought): What Forethought costs, what its resolution-rate claims rest on, where it fits and where it does not. Scored on a published rubric, with every figure sourced. - [Gladly AI review](https://ai-agents.reviews/en-us/reviews/gladly): What Gladly AI costs, what its resolution-rate claims rest on, where it fits and where it does not. Scored on a published rubric, with every figure sourced. - [Tidio Lyro review](https://ai-agents.reviews/en-us/reviews/tidio-lyro): What Tidio Lyro costs, what its resolution-rate claims rest on, where it fits and where it does not. Scored on a published rubric, with every figure sourced. - [Help Scout AI Answers review](https://ai-agents.reviews/en-us/reviews/help-scout-ai-answers): What Help Scout AI Answers costs, what its resolution-rate claims rest on, where it fits and where it does not. Scored on a published rubric, with every figure sourced. - [HubSpot Customer Agent review](https://ai-agents.reviews/en-us/reviews/hubspot-customer-agent): What HubSpot Customer Agent costs, what its resolution-rate claims rest on, where it fits and where it does not. Scored on a published rubric, with every figure sourced. ## Pricing - [Intercom Fin pricing explained](https://ai-agents.reviews/en-us/pricing/intercom-fin): Intercom Fin's published prices, how the billable unit is defined, and worked examples at 1,000, 10,000 and 100,000 conversations a month. - [Zendesk AI Agents pricing explained](https://ai-agents.reviews/en-us/pricing/zendesk-ai-agents): Zendesk AI Agents's published prices, how the billable unit is defined, and worked examples at 1,000, 10,000 and 100,000 conversations a month. - [Salesforce Agentforce pricing explained](https://ai-agents.reviews/en-us/pricing/salesforce-agentforce): Salesforce Agentforce's published prices, how the billable unit is defined, and worked examples at 1,000, 10,000 and 100,000 conversations a month. - [Freshworks Freddy AI Agent pricing explained](https://ai-agents.reviews/en-us/pricing/freshworks-freddy): Freshworks Freddy AI Agent's published prices, how the billable unit is defined, and worked examples at 1,000, 10,000 and 100,000 conversations a month. - [Decagon pricing explained](https://ai-agents.reviews/en-us/pricing/decagon): Decagon's published prices, how the billable unit is defined, and worked examples at 1,000, 10,000 and 100,000 conversations a month. - [Sierra pricing explained](https://ai-agents.reviews/en-us/pricing/sierra): Sierra's published prices, how the billable unit is defined, and worked examples at 1,000, 10,000 and 100,000 conversations a month. - [Ada pricing explained](https://ai-agents.reviews/en-us/pricing/ada): Ada's published prices, how the billable unit is defined, and worked examples at 1,000, 10,000 and 100,000 conversations a month. - [Forethought pricing explained](https://ai-agents.reviews/en-us/pricing/forethought): Forethought's published prices, how the billable unit is defined, and worked examples at 1,000, 10,000 and 100,000 conversations a month. - [Gladly AI pricing explained](https://ai-agents.reviews/en-us/pricing/gladly): Gladly AI's published prices, how the billable unit is defined, and worked examples at 1,000, 10,000 and 100,000 conversations a month. - [Tidio Lyro pricing explained](https://ai-agents.reviews/en-us/pricing/tidio-lyro): Tidio Lyro's published prices, how the billable unit is defined, and worked examples at 1,000, 10,000 and 100,000 conversations a month. - [Help Scout AI Answers pricing explained](https://ai-agents.reviews/en-us/pricing/help-scout-ai-answers): Help Scout AI Answers's published prices, how the billable unit is defined, and worked examples at 1,000, 10,000 and 100,000 conversations a month. - [HubSpot Customer Agent pricing explained](https://ai-agents.reviews/en-us/pricing/hubspot-customer-agent): HubSpot Customer Agent's published prices, how the billable unit is defined, and worked examples at 1,000, 10,000 and 100,000 conversations a month. ## Comparisons - [Intercom Fin vs Zendesk AI Agents](https://ai-agents.reviews/en-us/compare/intercom-fin-vs-zendesk-ai-agents): Intercom Fin and Zendesk AI Agents side by side: pricing model, published prices, resolution-rate evidence, channels, languages and data residency, with a pick for each kind of buyer. - [Decagon vs Sierra](https://ai-agents.reviews/en-us/compare/decagon-vs-sierra): Decagon and Sierra side by side: pricing model, published prices, resolution-rate evidence, channels, languages and data residency, with a pick for each kind of buyer. - [Intercom Fin vs Decagon](https://ai-agents.reviews/en-us/compare/intercom-fin-vs-decagon): Intercom Fin and Decagon side by side: pricing model, published prices, resolution-rate evidence, channels, languages and data residency, with a pick for each kind of buyer. - [Ada vs Intercom Fin](https://ai-agents.reviews/en-us/compare/ada-vs-intercom-fin): Ada and Intercom Fin side by side: pricing model, published prices, resolution-rate evidence, channels, languages and data residency, with a pick for each kind of buyer. - [Salesforce Agentforce vs Zendesk AI Agents](https://ai-agents.reviews/en-us/compare/salesforce-agentforce-vs-zendesk-ai-agents): Salesforce Agentforce and Zendesk AI Agents side by side: pricing model, published prices, resolution-rate evidence, channels, languages and data residency, with a pick for each kind of buyer. - [Intercom Fin vs Tidio Lyro](https://ai-agents.reviews/en-us/compare/intercom-fin-vs-tidio-lyro): Intercom Fin and Tidio Lyro side by side: pricing model, published prices, resolution-rate evidence, channels, languages and data residency, with a pick for each kind of buyer. - [Tidio Lyro vs Zendesk AI Agents](https://ai-agents.reviews/en-us/compare/tidio-lyro-vs-zendesk-ai-agents): Tidio Lyro and Zendesk AI Agents side by side: pricing model, published prices, resolution-rate evidence, channels, languages and data residency, with a pick for each kind of buyer. - [Tidio Lyro vs Gladly AI](https://ai-agents.reviews/en-us/compare/tidio-lyro-vs-gladly): Tidio Lyro and Gladly AI side by side: pricing model, published prices, resolution-rate evidence, channels, languages and data residency, with a pick for each kind of buyer. - [Tidio Lyro vs Freshworks Freddy AI Agent](https://ai-agents.reviews/en-us/compare/tidio-lyro-vs-freshworks-freddy): Tidio Lyro and Freshworks Freddy AI Agent side by side: pricing model, published prices, resolution-rate evidence, channels, languages and data residency, with a pick for each kind of buyer. - [Tidio Lyro vs HubSpot Customer Agent](https://ai-agents.reviews/en-us/compare/tidio-lyro-vs-hubspot-customer-agent): Tidio Lyro and HubSpot Customer Agent side by side: pricing model, published prices, resolution-rate evidence, channels, languages and data residency, with a pick for each kind of buyer. ## Alternatives - [The best Intercom Fin alternatives](https://ai-agents.reviews/en-us/alternatives/intercom-fin): The strongest alternatives to Intercom Fin, ranked on a published rubric, with what each costs and when switching makes sense. - [The best Tidio Lyro alternatives](https://ai-agents.reviews/en-us/alternatives/tidio-lyro): The strongest alternatives to Tidio Lyro, ranked on a published rubric, with what each costs and when switching makes sense. - [The best Zendesk AI Agents alternatives](https://ai-agents.reviews/en-us/alternatives/zendesk-ai-agents): The strongest alternatives to Zendesk AI Agents, ranked on a published rubric, with what each costs and when switching makes sense. - [The best Decagon alternatives](https://ai-agents.reviews/en-us/alternatives/decagon): The strongest alternatives to Decagon, ranked on a published rubric, with what each costs and when switching makes sense. - [The best Sierra alternatives](https://ai-agents.reviews/en-us/alternatives/sierra): The strongest alternatives to Sierra, ranked on a published rubric, with what each costs and when switching makes sense. - [The best Ada alternatives](https://ai-agents.reviews/en-us/alternatives/ada): The strongest alternatives to Ada, ranked on a published rubric, with what each costs and when switching makes sense. ## Guides - [What counts as a resolution?](https://ai-agents.reviews/en-us/guides/what-counts-as-a-resolution): A resolution is the unit most AI support agents are sold by, and every vendor defines it differently. Here is how the definitions differ, why silence often counts as success, and what to put in your contract. - [Resolution rate vs deflection rate](https://ai-agents.reviews/en-us/guides/resolution-rate-vs-deflection-rate): Vendors use resolution, deflection, containment and automation as if they meant the same thing. They do not. Here is what each measures, how they are inflated, and which numbers to ask for. - [Per-resolution vs per-seat pricing](https://ai-agents.reviews/en-us/guides/per-resolution-vs-per-seat-pricing): AI support agents are sold per resolution, per conversation, per session, by credits, by seat, or by quote. Here is how each model behaves as volume grows, with worked numbers from published price lists. - [How to run an AI agent pilot](https://ai-agents.reviews/en-us/guides/how-to-run-an-ai-agent-pilot): A four-week pilot plan for an AI support agent: what to measure, how to pick the ticket types, how to avoid flattering numbers, and the go or no-go criteria to agree before you start. - [Agentic customer service, explained](https://ai-agents.reviews/en-us/guides/agentic-customer-service-explained): What "agentic" means in customer service, how an AI agent differs from a scripted chatbot and from an agent-assist copilot, what it can safely do today, and where it still needs a human. - [AI agent RFP checklist](https://ai-agents.reviews/en-us/guides/ai-agent-rfp-checklist): Thirty questions to put to every AI customer service agent vendor, grouped by pricing, performance evidence, deployment, coverage, and control and compliance, so that answers can be compared like for like. - [AI customer service agents and the law in the United States](https://ai-agents.reviews/en-us/guides/ai-customer-service-agents-and-the-law): The rules that apply when a US business puts an AI agent in front of customers: FTC deception rules, bot disclosure laws in California, Utah and Colorado, TCPA consent for AI voices, call recording and HIPAA. With links to the official texts. ## Tools - [AI agent cost calculator](https://ai-agents.reviews/en-us/tools/cost-calculator): Estimate the monthly cost of each AI customer service agent that publishes prices, at your own conversation volume, resolution rate and team size. Built on the same sourced price database as our reviews. ## Trust - [How we review](https://ai-agents.reviews/en-us/how-we-review): Our method in full: where facts come from, how the five-part rubric turns them into a score, what the score cannot tell you, and what we have not tested yet. - [Editorial standards](https://ai-agents.reviews/en-us/editorial-standards): The rules every page on ai-agents.reviews follows: sourcing, independence, language editions, AI use and corrections. - [Changelog](https://ai-agents.reviews/en-us/changelog): A dated record of material changes to scores, prices, method and pages on ai-agents.reviews.