Sessions are sold in packs: $49 for 100 sessions, or $0.49 each, on top of Freshdesk seats at $19, $55 or $89 per agent per month on annual billing. By default a new pack is bought automatically when 50 sessions remain. If sessions run out, self-service widgets stop working.
- Price from
- $0.49 per session
- Pricing model
- Seats plus usage
- Works on your existing helpdesk
- Requires Freshdesk
- Self-serve sign-up
- Yes
What you are billed for
Freddy bills per session. A session is a window of interaction: 24 hours for chat and 72 hours for email. It is consumed whether or not the issue is resolved, and packs are shared with legacy chatbots.
Pricing
| Plan or item | Price | Source |
|---|---|---|
| Freddy AI Agent session | $0.49 per session | Source |
| Freddy AI Agent session pack (100 sessions) | $49 | Source |
| Freshdesk Growth | $19 per seat per month | Source |
| Freshdesk Pro | $55 per seat per month | Source |
| Freshdesk Enterprise | $89 per seat per month | Source |
| Freddy AI Copilot | $29 per seat per month | Source |
Worked examples
Estimated monthly cost of Freshworks Freddy AI Agent at three volumes, using the vendor's published prices. This is the same arithmetic as our cost calculator; your contract may differ.
| Product | 1,000 conversations · 50% resolved · 3 seats | 10,000 conversations · 50% resolved · 15 seats | 100,000 conversations · 50% resolved · 80 seats |
|---|---|---|---|
| Freshworks Freddy AI Agent | $547 | $5,185 | $50,520 |
Each conversation is treated as one session at $0.49, plus Growth seats. A customer who returns after the session window starts a new billable session.
AI agent cost calculator · Per-resolution vs per-seat pricing · What counts as a resolution?
Related pages
Sources
- Freddy AI Agent — Freshworks · September 18, 2026
- Freshdesk pricing — Freshworks · September 18, 2026
- Freddy AI Agent sessions FAQs — Freshworks Support · September 18, 2026
- Manage Freddy AI add-ons — Freshdesk Support · September 18, 2026
- Overview of Freddy AI for ticketing — Freshdesk Support · September 18, 2026
- Voice AI Agent integration in Freshcaller — Freshworks Support · September 18, 2026
- Configure AI Agent responses — Freshworks Support · September 18, 2026
- Freshworks launches new AI capabilities (13 November 2025) — Freshworks · September 18, 2026
- Hobbycraft customer story — Freshworks · September 18, 2026
- Freshworks Q4 2025 earnings call transcript — The Motley Fool · September 18, 2026
- Where are your data servers located? — Freshdesk Support · September 18, 2026
- Freshworks Trust Center — Freshworks · September 18, 2026
- Freshworks — Wikipedia · September 18, 2026
This page was researched and drafted with AI assistance from the sources listed on it. We have not run hands-on tests of these products. Method: How we review