AI customer service agents, reviewed

Vendors claim 70% resolution. We check what their customers report.

Every AI support agent is sold on one number, and every vendor measures it differently. We put the claim next to the figures named customers publish, explain exactly what each vendor bills you for, and score products with rules you can check yourself.

See the ranking How we review
  • Every figure links to its source
  • One product database, so pages never contradict each other
  • No affiliate links or paid placements

Resolution rates: claimed vs reported

claimed by the vendor reported by a named customer or third party

Intercom Fin
76%50.8% Anthropic45–65% Lightspeed Commerce
Tidio Lyro
67%58% Tidio's own support team83% Borrowell
Freshworks Freddy AI Agent
65% (deflection, not resolution)30% Hobbycraft
HubSpot Customer Agent
70%60% Sesame HR (Q2 2026 earnings call)85% Synergym
Zendesk AI Agents
up to 80%50% Babbel66% Hello Sugar
Ada
84%45% Betsson70% Life360
Help Scout AI Answers
73.2%15% eCatholic (share of all conversations)85–90% AIHR (AI-handled conversations, test period)
Gladly AI
—37% Breeze Airways68% The Black Tux
Sierra
—70% WeightWatchers70% Singtel
Salesforce Agentforce
—70% 1-800Accountant73% OpenTable
Decagon
80% (deflection, not resolution)70% Chime80% Duolingo
Forethought
up to 98%60% YAZIO (at launch)80% YAZIO (after tuning)

None of these figures were measured by us. Vendors define "resolution" differently, so the numbers are not directly comparable. Each links to its source in the product's review.

Quick picks

  • You want a price you can calculate today: Intercom Fin — US$0.99 per outcome, a full public price list and a free trial. Know that silence and configured handoffs are billable.
  • You run a small online store: Tidio Lyro — self-serve, hosted in the EEA and priced in the open. Model the 15-minute thread rule first.
  • You are on Zendesk: Zendesk AI Agents — only verified resolutions are billed. Get the unpublished per-resolution price in writing.
  • You are a large enterprise: Ada — the enterprise agent with the most public evidence, including contract data from 114 purchases.

The ranking

Scored on five published criteria. The score rates what a buyer can verify before signing, not hands-on performance.

#ProductScorePrice fromBest forWho says so
1Intercom Fin9.1US$0.99 per resolutionTeams that want a price they can calculate todayNamed customerRead the review →
2Tidio Lyro7.9US$24.17 per monthSmall online stores that want to start this weekNamed customerRead the review →
3Freshworks Freddy AI Agent7.7US$0.49 per sessionSmall and mid-sized teams already on FreshdeskNamed customerRead the review →
4HubSpot Customer Agent7.7US$0.50 per resolutionCompanies already on HubSpot Professional or EnterpriseIndependent third partyRead the review →
5Zendesk AI Agents7.5US$55 per seat per monthTeams already running support on ZendeskNamed customerRead the review →
6Ada7.4est. US$36,079 per yearMid-market and enterprise teams that want an agent on top of their current helpdeskNamed customerRead the review →
7Help Scout AI Answers6.8US$0.75 per resolutionSmall Help Scout teams with a good knowledge baseNamed customerRead the review →
8Gladly AI6.6US$1.50 per resolutionShopify merchants and consumer brandsNamed customerRead the review →
9Sierra6.2Quote onlyVery large consumer brands that want a managed buildNamed customerRead the review →
10Salesforce Agentforce5.9US$2 per conversationOrganisations already committed to Salesforce Service CloudNamed customerRead the review →
11Decagon5.8est. US$105,000 per yearLarge enterprises with high volume and a six-figure budgetNamed customerRead the review →
12Forethought5.6Quote onlyTeams that want an agent layer across several support systemsNamed customerRead the review →

Reviews

Head-to-head comparisons

Alternatives

Pricing explained

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