Pricing

Gladly AI pricing explained

Gladly AI's published prices, how the billable unit is defined, and worked examples at 1,000, 10,000 and 100,000 conversations a month.

By the ai-agents.reviews teamPublished September 18, 2026Updated September 18, 2026Prices and figures verified September 18, 2026

On Shopify, Gladly charges $1.50 per AI Resolution, $0.25 per AI Assist and $120 a month per team member, with a starter spending cap of $250 a month that you can adjust. Voice AI adds $0.06 per minute on top of telephony. Seat minimums quoted around the web come from competitors' blogs; we found none on a Gladly page.

Price from
$1.50 per resolution
Pricing model
Mixed
Works on your existing helpdesk
Yes
Self-serve sign-up
Yes

What you are billed for

Gladly bills per AI Resolution and per AI Assist. We found no technical definition of either on Gladly's site or documentation. Ask what ends a resolution and whether a conversation can generate both charges.

Pricing

Plan or itemPriceSource
AI Resolution (Shopify plan)$1.50 per resolutionSource
AI Assist (Shopify plan)$0.25Source
Team member (Shopify plan)$120 per seat per monthSource
Starter spend cap (Shopify plan)$250 per monthSource
Voice AI surcharge per minute$0.06Source

Worked examples

Estimated monthly cost of Gladly AI at three volumes, using the vendor's published prices. This is the same arithmetic as our cost calculator; your contract may differ.

Product1,000 conversations · 50% resolved · 3 seats10,000 conversations · 50% resolved · 15 seats100,000 conversations · 50% resolved · 80 seats
Gladly AI$1,110$9,300$84,600
Estimates from published list prices in USD, verified on the date shown on this page. Taxes, discounts, implementation and overage rules are not included.

Uses the Shopify App Store prices: $1.50 per AI Resolution plus $120 per team member. AI Assists at $0.25 each are not included.

AI agent cost calculator · Per-resolution vs per-seat pricing · What counts as a resolution?

Sources

  1. Gladly AI product page — Gladly · September 18, 2026
  2. Gladly pricing — Gladly · September 18, 2026
  3. Gladly on the Shopify App Store — Shopify App Store · September 18, 2026
  4. AI pricing: deflection vs outcomes — Gladly · September 18, 2026
  5. What is Gladly AI — Gladly Help · September 18, 2026
  6. March 2026 releases — Gladly Help · September 18, 2026
  7. Set up the Gladly AI Gorgias integration — Gladly Help · September 18, 2026
  8. Why your helpdesk needs Gladly — Gladly · September 18, 2026
  9. Voice and SMS phone number costs — Gladly Help · September 18, 2026
  10. AI security and compliance — Gladly Help · September 18, 2026
  11. Gladly customers — Gladly · September 18, 2026
  12. Breeze Airways customer story — Gladly · September 18, 2026
  13. Gladly announces agentic commerce capabilities at Gladly Connect Live (6 May 2026) — PR Newswire · September 18, 2026

This page was researched and drafted with AI assistance from the sources listed on it. We have not run hands-on tests of these products. Method: How we review