Pricing

Help Scout AI Answers pricing explained

Help Scout AI Answers's published prices, how the billable unit is defined, and worked examples at 1,000, 10,000 and 100,000 conversations a month.

By the ai-agents.reviews teamPublished September 18, 2026Updated September 18, 2026Prices and figures verified September 18, 2026

AI Answers costs $0.75 per resolution, charged once per session. Help Scout plans are $25, $45 and $75 per user per month. Prepaid bundles are advertised as saving up to 33%; their sizes are not published.

Price from
$0.75 per resolution
Pricing model
Seats plus usage
Works on your existing helpdesk
Requires Help Scout
Self-serve sign-up
Yes

What you are billed for

A resolution is counted when the customer receives an AI answer and then does not escalate, search the knowledge base or ask another question. It is inferred from inaction. Greetings alone are not charged, and the optional spending cap is a hard stop.

Pricing

Plan or itemPriceSource
AI Answers$0.75 per resolutionSource
Standard$25 per seat per monthSource
Plus$45 per seat per monthSource
Pro$75 per seat per monthSource

Worked examples

Estimated monthly cost of Help Scout AI Answers at three volumes, using the vendor's published prices. This is the same arithmetic as our cost calculator; your contract may differ.

Product1,000 conversations · 50% resolved · 3 seats10,000 conversations · 50% resolved · 15 seats100,000 conversations · 50% resolved · 80 seats
Help Scout AI Answers$450$4,125$39,500
Estimates from published list prices in USD, verified on the date shown on this page. Taxes, discounts, implementation and overage rules are not included.

$0.75 per resolution plus Standard plan seats at $25 per user.

AI agent cost calculator · Per-resolution vs per-seat pricing · What counts as a resolution?

Sources

  1. Help Scout AI features — Help Scout · September 18, 2026
  2. Help Scout pricing — Help Scout · September 18, 2026
  3. AI resolutions pricing — Help Scout Docs · September 18, 2026
  4. AI Answers — Help Scout Docs · September 18, 2026
  5. Manage AI Answers — Help Scout Docs · September 18, 2026
  6. Help website visitors with AI — Help Scout Docs · September 18, 2026
  7. Improve AI Answers — Help Scout Docs · September 18, 2026
  8. AI Answers usage and spend (21 May 2026) — Help Scout · September 18, 2026
  9. Help Scout self-service — Help Scout · September 18, 2026
  10. AIHR customer story — Help Scout · September 18, 2026
  11. Help Scout customers — Help Scout · September 18, 2026
  12. Security at Help Scout — Help Scout Docs · September 18, 2026
  13. Help Scout security — Help Scout · September 18, 2026
  14. HIPAA at Help Scout — Help Scout Docs · September 18, 2026

This page was researched and drafted with AI assistance from the sources listed on it. We have not run hands-on tests of these products. Method: How we review