A resolved conversation costs 50 credits, which is $0.50. Credits cost $10 per 1,000, and Professional includes 3,000 a month, enough for 60 resolutions. Before April 14, 2026 the price was $1 per conversation handled. Enterprise seats are $150; we could not pin down the Professional seat price, which HubSpot shows as $90–$100 depending on billing.
- Price from
- $0.50 per resolution
- Pricing model
- Credits
- Works on your existing helpdesk
- Requires HubSpot Service Hub
- Self-serve sign-up
- Yes
What you are billed for
HubSpot counts a conversation as resolved when the agent shared a source or took an action and the visitor did not ask for a human within 72 hours. If one of your staff reassigns the conversation, it is still billed. Lead qualifications, in beta, are billed as resolutions too.
Pricing
| Plan or item | Price | Source |
|---|---|---|
| Customer Agent resolved conversation (50 HubSpot Credits) | $0.50 per resolution | Source |
| HubSpot Credits (1,000) | $10 | Source |
| Customer Agent voice, per minute (beta) | $0.50 | Source |
| Service Hub Professional | $90–$100 per seat per month | Source |
| Service Hub Enterprise | $150 per seat per month | Source |
| Service Hub Professional onboarding (one-time) | $1,500 | Source |
| Service Hub Enterprise onboarding (one-time) | $3,500 | Source |
Worked examples
Estimated monthly cost of HubSpot Customer Agent at three volumes, using the vendor's published prices. This is the same arithmetic as our cost calculator; your contract may differ.
| Product | 1,000 conversations · 50% resolved · 3 seats | 10,000 conversations · 50% resolved · 15 seats | 100,000 conversations · 50% resolved · 80 seats |
|---|---|---|---|
| HubSpot Customer Agent | $250 | $2,500 | $25,000 |
$0.50 per resolved conversation. HubSpot seats and onboarding fees are not included, because we could not confirm the Professional seat price.
AI agent cost calculator · Per-resolution vs per-seat pricing · What counts as a resolution?
Related pages
Sources
- HubSpot Customer Agent — HubSpot · September 18, 2026
- Service Hub pricing — HubSpot · September 18, 2026
- HubSpot Credits — HubSpot · September 18, 2026
- HubSpot product and services catalog — HubSpot Legal · September 18, 2026
- Customer Agent and Prospecting Agent: now you pay when the task is complete (14 April 2026) — HubSpot · September 18, 2026
- Understand the customer agent — HubSpot Knowledge Base · September 18, 2026
- Set up the customer agent — HubSpot Knowledge Base · September 18, 2026
- Deploy the customer agent to channels — HubSpot Knowledge Base · September 18, 2026
- Set up and customize the customer agent's handoff process — HubSpot Knowledge Base · September 18, 2026
- HubSpot cloud infrastructure and data hosting FAQ — HubSpot Knowledge Base · September 18, 2026
- HubSpot security and compliance — HubSpot · September 18, 2026
- HubSpot Trust Center — HubSpot · September 18, 2026
- HubSpot Q2 2026 earnings call transcript — The Motley Fool · September 18, 2026
- HubSpot switching AI pricing from per-use to per-resolution — SaaStr · September 18, 2026
This page was researched and drafted with AI assistance from the sources listed on it. We have not run hands-on tests of these products. Method: How we review