Pricing

Intercom Fin pricing explained

Intercom Fin's published prices, how the billable unit is defined, and worked examples at 1,000, 10,000 and 100,000 conversations a month.

By the ai-agents.reviews teamPublished September 18, 2026Updated September 18, 2026Prices and figures verified September 18, 2026

Fin costs $0.99 per outcome, with at most one charge per conversation, and $9.99 when it qualifies a sales lead. On another vendor's helpdesk there is a minimum of 50 outcomes a month, about $49.50. Inside Intercom you also pay for seats, from $29 to $132 per seat per month on annual billing. Fin Voice is quote-only and limited to selected customers.

Price from
$0.99 per resolution
Pricing model
Per resolution
Works on your existing helpdesk
Yes
Self-serve sign-up
Yes

What you are billed for

Fin bills per outcome. An outcome is a resolution the customer confirms, a resolution assumed because the customer did not reply for 24 hours, or a handoff to a human that you set up as part of a procedure. Conversations a customer reopens are deducted. Sales qualifications are billed separately.

Pricing

Plan or itemPriceSource
Fin outcome$0.99 per resolutionSource
Fin qualification outcome$9.99Source
Intercom Essential$29 per seat per monthSource
Intercom Advanced$85 per seat per monthSource
Intercom Expert$132 per seat per monthSource
Copilot add-on$29 per seat per monthSource
Pro add-on (from)$99 per monthSource

Worked examples

Estimated monthly cost of Intercom Fin at three volumes, using the vendor's published prices. This is the same arithmetic as our cost calculator; your contract may differ.

Product1,000 conversations · 50% resolved · 3 seats10,000 conversations · 50% resolved · 15 seats100,000 conversations · 50% resolved · 80 seats
Intercom Fin$495$4,950$49,500
Estimates from published list prices in USD, verified on the date shown on this page. Taxes, discounts, implementation and overage rules are not included.

Fin is modeled standalone on another helpdesk: $0.99 per resolution with the monthly minimum and no Intercom seats. Handoffs you configure as outcomes would add to the bill.

AI agent cost calculator · Per-resolution vs per-seat pricing · What counts as a resolution?

Sources

  1. Fin homepage — Fin · September 18, 2026
  2. Fin pricing — Fin · September 18, 2026
  3. Intercom pricing — Intercom (Fin) · September 18, 2026
  4. Fin pricing: outcomes — Fin Help Center · September 18, 2026
  5. Anthropic customer story — Fin · September 18, 2026
  6. Lightspeed customer story — Fin · September 18, 2026
  7. Fin channels — Fin · September 18, 2026
  8. Fin integrations — Fin · September 18, 2026
  9. Use Fin AI Agent in multiple languages — Fin Help Center · September 18, 2026
  10. Regional data hosting — Fin Help Center · September 18, 2026
  11. Intercom security — Intercom (Fin) · September 18, 2026
  12. Fin AI Agent explained — Fin Help Center · September 18, 2026
  13. Today, Intercom becomes Fin — Intercom (Fin) · September 18, 2026
  14. Salesforce signs definitive agreement to acquire Fin — Salesforce · September 18, 2026

This page was researched and drafted with AI assistance from the sources listed on it. We have not run hands-on tests of these products. Method: How we review