Seats cost $19, $55 and $115 per agent per month on annual billing, and the Copilot add-on is $50. Automated resolutions are billed on top, from committed packs of at least 100 or as overage billed monthly. Zendesk does not publish the rate. A Zendesk product manager wrote in a 2025 community thread that the list price was below two dollars and cited $1.50; treat that as unofficial.
- Price from
- $55 per seat per month
- Pricing model
- Seats plus usage
- Works on your existing helpdesk
- Requires Zendesk Suite
- Self-serve sign-up
- Yes
What you are billed for
Zendesk bills per automated resolution. Under the tiers introduced on May 18, 2026, a conversation is an assisted escalation, a contained resolution or a verified resolution, and only verified resolutions, judged by a language model, are billed. When your allowance runs out, an admin chooses whether the agents keep running as overage or pause.
Pricing
| Plan or item | Price | Source |
|---|---|---|
| Support Team | $19 per seat per month | Source |
| Suite Team | $55 per seat per month | Source |
| Suite Professional | $115 per seat per month | Source |
| Copilot add-on | $50 per seat per month | Source |
| Automated resolution (unofficial, 2025 forum comment) | est. $1.50 per resolution | Source |
Worked examples
Estimated monthly cost of Zendesk AI Agents at three volumes, using the vendor's published prices. This is the same arithmetic as our cost calculator; your contract may differ.
| Product | 1,000 conversations · 50% resolved · 3 seats | 10,000 conversations · 50% resolved · 15 seats | 100,000 conversations · 50% resolved · 80 seats |
|---|---|---|---|
| Zendesk AI Agents | $915 | $8,325 | $79,400 |
Zendesk does not publish a per-resolution price. The calculator uses the unofficial $1.50 from a 2025 forum comment plus Suite Team seats, and ignores the small included allowance.
AI agent cost calculator · Per-resolution vs per-seat pricing · What counts as a resolution?
Related pages
- Zendesk AI Agents reviewreview
- The best Zendesk AI Agents alternativesalternatives
Sources
- Zendesk AI agents — Zendesk · September 18, 2026
- Zendesk pricing — Zendesk · September 18, 2026
- About automated resolutions for AI agents — Zendesk Help · September 18, 2026
- About automated resolution tiers — Zendesk Help · September 18, 2026
- What happens when I exceed my automated resolutions limit — Zendesk Help · September 18, 2026
- Announcing expanded access to AI agent capabilities for all Zendesk customers — Zendesk Help · September 18, 2026
- Community forum comment by a Zendesk product manager on the automated resolution list price (August 2025, unofficial) — Zendesk Community · September 18, 2026
- TeamSystem customer story — Zendesk · September 18, 2026
- Hello Sugar customer story — Zendesk · September 18, 2026
- Languages supported by AI agents — Zendesk Help · September 18, 2026
- Regional Data Hosting Policy — Zendesk Help · September 18, 2026
- Zendesk Trust Center — Zendesk · September 18, 2026
- Zendesk says its new AI agent can solve 80% of support issues — TechCrunch · September 18, 2026
- Zendesk acquires agentic customer service startup Forethought — TechCrunch · September 18, 2026
This page was researched and drafted with AI assistance from the sources listed on it. We have not run hands-on tests of these products. Method: How we review