Fin and Decagon sit at opposite ends of the market. Fin is self-serve, publicly priced and quick to try; Decagon is sold by quote to very large support operations, with contracts observed from $105,000 a year. The choice is mostly a question of scale and how much you want the vendor to build for you.
Both run on top of other helpdesks, and both publish named-customer results.
Bottom line
- Most teams should try Fin first, because it costs little to find out what it resolves. Decagon earns its place when volume and complexity justify a managed enterprise program.
Side by side
| Intercom Fin | Decagon | |
|---|---|---|
| Score | 9.1 | 5.8 |
| Pricing model | Per resolution | Quote only |
| Price from | $0.99 per resolution | est. $105,000 per year |
| Works on your existing helpdesk | Yes | Yes |
| Self-serve sign-up | Yes | No |
| Free trial | Yes | No |
| Channels | Chat, Email, Voice, SMS, WhatsApp, Social messaging | Chat, Email, Voice |
| Languages | 45+ languages | 70+ languages |
| EU data residency | Yes | Not documented |
| Compliance | SOC 2 Type II, ISO 27001, ISO 27701, ISO 42001, AIUC-1, HIPAA, GDPR | SOC 2, ISO 27001, HIPAA, PCI DSS, GDPR, CCPA |
| Vendor-claimed resolution rate | 76% | 80% (deflection, not resolution) |
| Reported figure | 50.8% (Anthropic) | 70% (Chime) |
| Best for | Teams that want a price they can calculate today | Large enterprises with high volume and a six-figure budget |
Choose Intercom Fin if
- You want to start within days and pay $0.99 per outcome with no platform fee.
- You need EU hosting and a documented language list including German and Spanish.
- You want a public price to anchor any later negotiation.
Choose Decagon if
- You handle very high volume across chat, email and voice and want a vendor-led deployment.
- You want simulation against a saved test set before each change goes live.
- Your budget and procurement process are built for six-figure annual contracts.
Score breakdown
| Criterion | Weight | Intercom Fin | Decagon |
|---|---|---|---|
| Pricing transparency | 25% | 5/5 | 2/5 |
| Performance evidence | 25% | 4/5 | 4/5 |
| Access and time to pilot | 20% | 4/5 | 1/5 |
| Channel and language coverage | 15% | 5/5 | 4/5 |
| Control and compliance | 15% | 5/5 | 4/5 |
Worked examples
| Product | 1,000 conversations · 50% resolved · 3 seats | 10,000 conversations · 50% resolved · 15 seats | 100,000 conversations · 50% resolved · 80 seats |
|---|---|---|---|
| Intercom Fin | $495 | $4,950 | $49,500 |
| Decagon | Quote only | Quote only | Quote only |
Frequently asked questions
Is Decagon better than Fin?
There is no public basis for saying so. Chime reports 70% with Decagon; Fin's named customers report 50.8% to 45–65%. These are different companies with different tickets, measured differently. Only a pilot on your own tickets can compare them.
Does Decagon have a fixed platform fee?
A $50,000 platform fee is widely quoted online, but we traced it only to competitors' blog posts and found no primary source. Vendr's procurement data is the best public evidence of what buyers pay.
Related pages
- Intercom Fin reviewreview
- Intercom Fin pricing explainedpricing
- Decagon reviewreview
- Decagon pricing explainedpricing
Sources
- Fin homepage — Fin · September 18, 2026
- Fin pricing — Fin · September 18, 2026
- Intercom pricing — Intercom (Fin) · September 18, 2026
- Fin pricing: outcomes — Fin Help Center · September 18, 2026
- Anthropic customer story — Fin · September 18, 2026
- Lightspeed customer story — Fin · September 18, 2026
- Fin channels — Fin · September 18, 2026
- Fin integrations — Fin · September 18, 2026
- Use Fin AI Agent in multiple languages — Fin Help Center · September 18, 2026
- Regional data hosting — Fin Help Center · September 18, 2026
- Intercom security — Intercom (Fin) · September 18, 2026
- Fin AI Agent explained — Fin Help Center · September 18, 2026
- Today, Intercom becomes Fin — Intercom (Fin) · September 18, 2026
- Salesforce signs definitive agreement to acquire Fin — Salesforce · September 18, 2026
- Decagon homepage — Decagon · September 18, 2026
- Decagon integrations — Decagon · September 18, 2026
- Decagon Voice — Decagon · September 18, 2026
- Decagon security — Decagon · September 18, 2026
- AI customer support setup — Decagon · September 18, 2026
- What is resolution-based pricing? — Decagon · September 18, 2026
- Chime case study — Decagon · September 18, 2026
- Rituals case study — Decagon · September 18, 2026
- Series D announcement — Decagon · September 18, 2026
- Introducing Duet Autopilot — Decagon · September 18, 2026
- Decagon AI raises $250M at $4.5B valuation — SiliconANGLE · September 18, 2026
- Decagon company profile — Sacra · September 18, 2026
- Decagon AI pricing (buyer data) — Vendr · September 18, 2026
- Decagon (company) — Wikipedia · September 18, 2026
This page was researched and drafted with AI assistance from the sources listed on it. We have not run hands-on tests of these products. Method: How we review