Tidio Lyro and Freshworks Freddy are both easy to start and both charge per interaction rather than per resolution. Lyro counts conversations in bundles and closes a thread after 15 idle minutes; Freddy charges $0.49 per session and a session is used whether or not the issue is solved.
The main difference is where they run: Lyro works on its own or on other helpdesks, while Freddy requires Freshdesk.
Bottom line
- On Freshdesk, Freddy is the shortest path. Without a helpdesk, or on another one, Lyro is easier to adopt and has a path to per-resolution pricing on its premium plan.
Side by side
| Tidio Lyro | Freshworks Freddy AI Agent | |
|---|---|---|
| Score | 7.9 | 7.7 |
| Pricing model | Per conversation | Seats plus usage |
| Price from | $24.17 per month | $0.49 per session |
| Works on your existing helpdesk | Yes | Requires Freshdesk |
| Self-serve sign-up | Yes | Yes |
| Free trial | Yes | Yes |
| Channels | Chat, Email, WhatsApp, Social messaging | Chat, Email, WhatsApp, Social messaging |
| Languages | 48+ languages | 60+ languages |
| EU data residency | Yes | Yes |
| Compliance | SOC 2 Type II, GDPR | SOC 2 Type II, ISO 27001, ISO 27701, CSA STAR Level 1, Cyber Essentials Plus, TX-RAMP, GDPR DPA |
| Vendor-claimed resolution rate | 67% | 65% (deflection, not resolution) |
| Reported figure | 58% (Tidio's own support team) | 30% (Hobbycraft) |
| Best for | Small online stores that want to start this week | Small and mid-sized teams already on Freshdesk |
Choose Tidio Lyro if
- You do not want to buy helpdesk seats to use the agent.
- You want a premium option with a guaranteed 50% resolution rate and pay-per-resolution billing.
- Your customers use WhatsApp, Instagram and Messenger.
Choose Freshworks Freddy AI Agent if
- You already use Freshdesk, with seats from $19.
- You need full email handling by the AI, not only a first reply.
- You want 60 or more languages.
Score breakdown
| Criterion | Weight | Tidio Lyro | Freshworks Freddy AI Agent |
|---|---|---|---|
| Pricing transparency | 25% | 3/5 | 4/5 |
| Performance evidence | 25% | 4/5 | 4/5 |
| Access and time to pilot | 20% | 5/5 | 4/5 |
| Channel and language coverage | 15% | 4/5 | 4/5 |
| Control and compliance | 15% | 4/5 | 3/5 |
Worked examples
| Product | 1,000 conversations · 50% resolved · 3 seats | 10,000 conversations · 50% resolved · 15 seats | 100,000 conversations · 50% resolved · 80 seats |
|---|---|---|---|
| Tidio Lyro | $500 | $5,000 | $50,000 |
| Freshworks Freddy AI Agent | $547 | $5,185 | $50,520 |
Frequently asked questions
Do both charge for unresolved conversations?
On their standard plans, yes. Freddy bills every session, and Lyro bills every conversation in which it replies. Tidio's premium plan switches to pay per resolution.
Which has the better free allowance?
Freshworks gives 500 sessions once per account; Tidio gives 50 Lyro conversations once. Neither resets monthly.
Related pages
- Tidio Lyro reviewreview
- Tidio Lyro pricing explainedpricing
- Freshworks Freddy AI Agent reviewreview
- Freshworks Freddy AI Agent pricing explainedpricing
Sources
- Lyro AI Agent — Tidio · September 18, 2026
- Tidio pricing — Tidio · September 18, 2026
- The Lyro AI agent limit — Tidio Help Center · September 18, 2026
- Lyro, the conversational AI agent — Tidio Help Center · September 18, 2026
- Lyro multilanguage support — Tidio Help Center · September 18, 2026
- Privacy policy and GDPR compliance — Tidio Help Center · September 18, 2026
- Lyro: build and integrate — Tidio · September 18, 2026
- Lyro achieves best resolution rates in industry (31 March 2025) — Tidio · September 18, 2026
- Borrowell case study — Tidio · September 18, 2026
- Tidio support team achieves 58% automation with Lyro — Tidio · September 18, 2026
- Tidio earns SOC 2 Type 2 certification (14 October 2025) — EIN Presswire · September 18, 2026
- About Tidio — Tidio · September 18, 2026
- Freddy AI Agent — Freshworks · September 18, 2026
- Freshdesk pricing — Freshworks · September 18, 2026
- Freddy AI Agent sessions FAQs — Freshworks Support · September 18, 2026
- Manage Freddy AI add-ons — Freshdesk Support · September 18, 2026
- Overview of Freddy AI for ticketing — Freshdesk Support · September 18, 2026
- Voice AI Agent integration in Freshcaller — Freshworks Support · September 18, 2026
- Configure AI Agent responses — Freshworks Support · September 18, 2026
- Freshworks launches new AI capabilities (13 November 2025) — Freshworks · September 18, 2026
- Hobbycraft customer story — Freshworks · September 18, 2026
- Freshworks Q4 2025 earnings call transcript — The Motley Fool · September 18, 2026
- Where are your data servers located? — Freshdesk Support · September 18, 2026
- Freshworks Trust Center — Freshworks · September 18, 2026
- Freshworks — Wikipedia · September 18, 2026
This page was researched and drafted with AI assistance from the sources listed on it. We have not run hands-on tests of these products. Method: How we review