Tidio Lyro and Gladly AI both target online retail and both publish prices, but in different ways. Lyro is billed per conversation in prepaid bundles; Gladly's Shopify plan charges $1.50 per AI Resolution plus $120 a month per team member.
Lyro documents more about languages, hosting and security. Gladly covers more channels, including voice and SMS.
Bottom line
- For a small store, Lyro is cheaper to start and better documented. A retail brand that needs voice support and already has a support team should look at Gladly AI.
Side by side
| Tidio Lyro | Gladly AI | |
|---|---|---|
| Score | 7.9 | 6.6 |
| Pricing model | Per conversation | Mixed |
| Price from | $24.17 per month | $1.50 per resolution |
| Works on your existing helpdesk | Yes | Yes |
| Self-serve sign-up | Yes | Yes |
| Free trial | Yes | Yes |
| Channels | Chat, Email, WhatsApp, Social messaging | Chat, Email, Voice, SMS, Social messaging |
| Languages | 48+ languages | Not documented |
| EU data residency | Yes | Not documented |
| Compliance | SOC 2 Type II, GDPR | PCI DSS, GDPR |
| Vendor-claimed resolution rate | 67% | — |
| Reported figure | 58% (Tidio's own support team) | 37% (Breeze Airways) |
| Best for | Small online stores that want to start this week | Shopify merchants and consumer brands |
Choose Tidio Lyro if
- You want 48 documented languages, including German and Spanish.
- You want data hosted in the EEA and a SOC 2 Type II report.
- You do not want to pay per seat.
Choose Gladly AI if
- You need voice and SMS as well as chat, email and social channels.
- You want to pay per AI Resolution rather than per conversation.
- Your brand already runs on Gladly, Gorgias, Zendesk or Salesforce.
Score breakdown
| Criterion | Weight | Tidio Lyro | Gladly AI |
|---|---|---|---|
| Pricing transparency | 25% | 3/5 | 3/5 |
| Performance evidence | 25% | 4/5 | 4/5 |
| Access and time to pilot | 20% | 5/5 | 4/5 |
| Channel and language coverage | 15% | 4/5 | 3/5 |
| Control and compliance | 15% | 4/5 | 2/5 |
Worked examples
| Product | 1,000 conversations · 50% resolved · 3 seats | 10,000 conversations · 50% resolved · 15 seats | 100,000 conversations · 50% resolved · 80 seats |
|---|---|---|---|
| Tidio Lyro | $500 | $5,000 | $50,000 |
| Gladly AI | $1,110 | $9,300 | $84,600 |
Frequently asked questions
Which is better for Shopify?
Both document Shopify use. Lyro starts from $32.50 a month with no seat fee; Gladly's Shopify plan adds $120 per team member and offers a free test of 100 AI interactions.
What do their customers report?
Tidio's own support team reports 58%. Gladly's named customers report from 37% to 68%. These are different businesses and cannot be compared directly.
Related pages
- Tidio Lyro reviewreview
- Tidio Lyro pricing explainedpricing
- Gladly AI reviewreview
- Gladly AI pricing explainedpricing
Sources
- Lyro AI Agent — Tidio · September 18, 2026
- Tidio pricing — Tidio · September 18, 2026
- The Lyro AI agent limit — Tidio Help Center · September 18, 2026
- Lyro, the conversational AI agent — Tidio Help Center · September 18, 2026
- Lyro multilanguage support — Tidio Help Center · September 18, 2026
- Privacy policy and GDPR compliance — Tidio Help Center · September 18, 2026
- Lyro: build and integrate — Tidio · September 18, 2026
- Lyro achieves best resolution rates in industry (31 March 2025) — Tidio · September 18, 2026
- Borrowell case study — Tidio · September 18, 2026
- Tidio support team achieves 58% automation with Lyro — Tidio · September 18, 2026
- Tidio earns SOC 2 Type 2 certification (14 October 2025) — EIN Presswire · September 18, 2026
- About Tidio — Tidio · September 18, 2026
- Gladly AI product page — Gladly · September 18, 2026
- Gladly pricing — Gladly · September 18, 2026
- Gladly on the Shopify App Store — Shopify App Store · September 18, 2026
- AI pricing: deflection vs outcomes — Gladly · September 18, 2026
- What is Gladly AI — Gladly Help · September 18, 2026
- March 2026 releases — Gladly Help · September 18, 2026
- Set up the Gladly AI Gorgias integration — Gladly Help · September 18, 2026
- Why your helpdesk needs Gladly — Gladly · September 18, 2026
- Voice and SMS phone number costs — Gladly Help · September 18, 2026
- AI security and compliance — Gladly Help · September 18, 2026
- Gladly customers — Gladly · September 18, 2026
- Breeze Airways customer story — Gladly · September 18, 2026
- Gladly announces agentic commerce capabilities at Gladly Connect Live (6 May 2026) — PR Newswire · September 18, 2026
This page was researched and drafted with AI assistance from the sources listed on it. We have not run hands-on tests of these products. Method: How we review