HubSpot's Customer Agent has the lowest published price per resolution we found, $0.50, but only for companies paying for HubSpot Professional or Enterprise. Tidio Lyro can be bought on its own, from $32.50 a month.
For a company already on HubSpot the choice is close. For everyone else Lyro is far cheaper to start.
Bottom line
- Existing HubSpot customers should try the Customer Agent first. Everyone else should compare Lyro against the cost of HubSpot seats plus the onboarding fee of $1,500.
Side by side
| Tidio Lyro | HubSpot Customer Agent | |
|---|---|---|
| Score | 7.9 | 7.7 |
| Pricing model | Per conversation | Credits |
| Price from | $24.17 per month | $0.50 per resolution |
| Works on your existing helpdesk | Yes | Requires HubSpot Service Hub |
| Self-serve sign-up | Yes | Yes |
| Free trial | Yes | Yes |
| Channels | Chat, Email, WhatsApp, Social messaging | Chat, Email, WhatsApp, Social messaging |
| Languages | 48+ languages | Not documented |
| EU data residency | Yes | Yes |
| Compliance | SOC 2 Type II, GDPR | SOC 2 Type II, SOC 3, HIPAA, GDPR DPA, CCPA, EU Cloud Code of Conduct |
| Vendor-claimed resolution rate | 67% | 70% |
| Reported figure | 58% (Tidio's own support team) | 60% (Sesame HR (Q2 2026 earnings call)) |
| Best for | Small online stores that want to start this week | Companies already on HubSpot Professional or Enterprise |
Choose Tidio Lyro if
- You are not on HubSpot and do not want to pay for seats and onboarding.
- You run an online store and your customers use social messaging.
- You want to try it today with a 7-day trial.
Choose HubSpot Customer Agent if
- You already pay for HubSpot Service Hub Professional or Enterprise.
- You want the agent to answer from your HubSpot CRM data.
- You prefer to pay per resolved conversation.
Score breakdown
| Criterion | Weight | Tidio Lyro | HubSpot Customer Agent |
|---|---|---|---|
| Pricing transparency | 25% | 3/5 | 4/5 |
| Performance evidence | 25% | 4/5 | 4/5 |
| Access and time to pilot | 20% | 5/5 | 4/5 |
| Channel and language coverage | 15% | 4/5 | 3/5 |
| Control and compliance | 15% | 4/5 | 4/5 |
Worked examples
| Product | 1,000 conversations · 50% resolved · 3 seats | 10,000 conversations · 50% resolved · 15 seats | 100,000 conversations · 50% resolved · 80 seats |
|---|---|---|---|
| Tidio Lyro | $500 | $5,000 | $50,000 |
| HubSpot Customer Agent | $250 | $2,500 | $25,000 |
Frequently asked questions
How does each count a billable unit?
HubSpot bills a conversation as resolved if the visitor does not ask for a human within 72 hours. Tidio bills any conversation in which Lyro replies, and threads close after 15 idle minutes.
Can I use HubSpot's agent without HubSpot?
No. It is available only to HubSpot Professional and Enterprise subscribers.
Related pages
- Tidio Lyro reviewreview
- Tidio Lyro pricing explainedpricing
- HubSpot Customer Agent reviewreview
- HubSpot Customer Agent pricing explainedpricing
Sources
- Lyro AI Agent — Tidio · September 18, 2026
- Tidio pricing — Tidio · September 18, 2026
- The Lyro AI agent limit — Tidio Help Center · September 18, 2026
- Lyro, the conversational AI agent — Tidio Help Center · September 18, 2026
- Lyro multilanguage support — Tidio Help Center · September 18, 2026
- Privacy policy and GDPR compliance — Tidio Help Center · September 18, 2026
- Lyro: build and integrate — Tidio · September 18, 2026
- Lyro achieves best resolution rates in industry (31 March 2025) — Tidio · September 18, 2026
- Borrowell case study — Tidio · September 18, 2026
- Tidio support team achieves 58% automation with Lyro — Tidio · September 18, 2026
- Tidio earns SOC 2 Type 2 certification (14 October 2025) — EIN Presswire · September 18, 2026
- About Tidio — Tidio · September 18, 2026
- HubSpot Customer Agent — HubSpot · September 18, 2026
- Service Hub pricing — HubSpot · September 18, 2026
- HubSpot Credits — HubSpot · September 18, 2026
- HubSpot product and services catalog — HubSpot Legal · September 18, 2026
- Customer Agent and Prospecting Agent: now you pay when the task is complete (14 April 2026) — HubSpot · September 18, 2026
- Understand the customer agent — HubSpot Knowledge Base · September 18, 2026
- Set up the customer agent — HubSpot Knowledge Base · September 18, 2026
- Deploy the customer agent to channels — HubSpot Knowledge Base · September 18, 2026
- Set up and customize the customer agent's handoff process — HubSpot Knowledge Base · September 18, 2026
- HubSpot cloud infrastructure and data hosting FAQ — HubSpot Knowledge Base · September 18, 2026
- HubSpot security and compliance — HubSpot · September 18, 2026
- HubSpot Trust Center — HubSpot · September 18, 2026
- HubSpot Q2 2026 earnings call transcript — The Motley Fool · September 18, 2026
- HubSpot switching AI pricing from per-use to per-resolution — SaaStr · September 18, 2026
This page was researched and drafted with AI assistance from the sources listed on it. We have not run hands-on tests of these products. Method: How we review