Pricing

Ada pricing explained

Ada's published prices, how the billable unit is defined, and worked examples at 1,000, 10,000 and 100,000 conversations a month.

By the ai-agents.reviews teamPublished 18 September 2026Updated 18 September 2026Prices and figures verified 18 September 2026

Ada sells prepaid automated resolutions, invoiced up front. It publishes no price. Vendr's data on 114 purchases shows a median of US$72,000 a year, from US$36,079 to US$309,200, with buyers negotiating an average of 17% off.

Price from
est. US$36,079 per year
Pricing model
Quote only
Works on your existing helpdesk
Yes
Self-serve sign-up
No

What you are billed for

The billable unit is the automated resolution: a conversation that was not escalated and that Ada's AI judges to be relevant, accurate and safe. The customer does not have to confirm anything, email conversations close after 72 hours of inactivity, and the terms allow the volume to be calculated from a sampled average. In short, the vendor grades its own billable work; ask for audit rights.

Pricing

Plan or itemPriceSource
Median annual contract (Vendr, 114 purchases)est. US$72,000 per yearSource
Lowest observed annual contract (Vendr)est. US$36,079 per yearSource
Highest observed annual contract (Vendr)est. US$309,200 per yearSource
Automated Resolution (Sacra estimate)est. US$0.99–US$1.50 per resolutionSource

Worked examples

Ada does not publish prices, so we cannot model a bill. Ask for a quote based on your own volumes, and ask in writing how the billable unit is defined.

AI agent cost calculator · Per-resolution vs per-seat pricing · What counts as a resolution?

Sources

  1. Ada homepage — Ada · 18 September 2026
  2. Ada platform — Ada · 18 September 2026
  3. Ada messaging — Ada · 18 September 2026
  4. Ada integrations — Ada · 18 September 2026
  5. Service-specific terms — Ada · 18 September 2026
  6. Understand and improve your AI agent's automated resolution rate — Ada Docs · 18 September 2026
  7. About multilingual support — Ada Docs · 18 September 2026
  8. Ada subprocessors — Ada · 18 September 2026
  9. Ada trust — Ada · 18 September 2026
  10. Epos Now case study — Ada · 18 September 2026
  11. Life360 case study — Ada · 18 September 2026
  12. Ada doubles YoY growth as demand for agentic customer service surges (3 March 2026) — Ada · 18 September 2026
  13. Ada pricing (buyer data, 114 purchases) — Vendr · 18 September 2026
  14. Ada company profile — Sacra · 18 September 2026

This page was researched and drafted with AI assistance from the sources listed on it. We have not run hands-on tests of these products. Method: How we review