Pricing

Decagon pricing explained

Decagon's published prices, how the billable unit is defined, and worked examples at 1,000, 10,000 and 100,000 conversations a month.

By the ai-agents.reviews teamPublished 18 September 2026Updated 18 September 2026Prices and figures verified 18 September 2026

Decagon publishes nothing. Vendr's procurement data shows a median contract of US$432,750 a year, ranging from US$105,000 to US$923,183; Vendr does not show its sample size. You will often see a "$50,000 platform fee" quoted online. We traced it only to competitors' blog posts and found no primary source, so we do not repeat it as fact.

Price from
est. US$105,000 per year
Pricing model
Quote only
Works on your existing helpdesk
Yes
Self-serve sign-up
No

What you are billed for

Decagon describes both per-conversation and per-resolution pricing, negotiated per contract. It does not publish its contractual definition of a billable resolution. Ask for it, and ask which model your quote uses.

Pricing

Plan or itemPriceSource
Median annual contract (Vendr)est. US$432,750 per yearSource
Lowest observed annual contract (Vendr)est. US$105,000 per yearSource
Highest observed annual contract (Vendr)est. US$923,183 per yearSource

Worked examples

Decagon does not publish prices, so we cannot model a bill. Ask for a quote based on your own volumes, and ask in writing how the billable unit is defined.

AI agent cost calculator · Per-resolution vs per-seat pricing · What counts as a resolution?

Sources

  1. Decagon homepage — Decagon · 18 September 2026
  2. Decagon integrations — Decagon · 18 September 2026
  3. Decagon Voice — Decagon · 18 September 2026
  4. Decagon security — Decagon · 18 September 2026
  5. AI customer support setup — Decagon · 18 September 2026
  6. What is resolution-based pricing? — Decagon · 18 September 2026
  7. Chime case study — Decagon · 18 September 2026
  8. Rituals case study — Decagon · 18 September 2026
  9. Series D announcement — Decagon · 18 September 2026
  10. Introducing Duet Autopilot — Decagon · 18 September 2026
  11. Decagon AI raises $250M at $4.5B valuation — SiliconANGLE · 18 September 2026
  12. Decagon company profile — Sacra · 18 September 2026
  13. Decagon AI pricing (buyer data) — Vendr · 18 September 2026
  14. Decagon (company) — Wikipedia · 18 September 2026

This page was researched and drafted with AI assistance from the sources listed on it. We have not run hands-on tests of these products. Method: How we review