On Shopify, Gladly charges US$1.50 per AI Resolution, US$0.25 per AI Assist and US$120 a month per team member, with a starter spending cap of US$250 a month that you can adjust. Voice AI adds US$0.06 per minute on top of telephony. Seat minimums quoted around the web come from competitors' blogs; we found none on a Gladly page.
- Price from
- US$1.50 per resolution
- Pricing model
- Mixed
- Works on your existing helpdesk
- Yes
- Self-serve sign-up
- Yes
What you are billed for
Gladly bills per AI Resolution and per AI Assist. We found no technical definition of either on Gladly's site or documentation. Ask what ends a resolution and whether a conversation can generate both charges.
Pricing
| Plan or item | Price | Source |
|---|---|---|
| AI Resolution (Shopify plan) | US$1.50 per resolution | Source |
| AI Assist (Shopify plan) | US$0.25 | Source |
| Team member (Shopify plan) | US$120 per seat per month | Source |
| Starter spend cap (Shopify plan) | US$250 per month | Source |
| Voice AI surcharge per minute | US$0.06 | Source |
Worked examples
Estimated monthly cost of Gladly AI at three volumes, using the vendor's published prices. This is the same arithmetic as our cost calculator; your contract may differ.
| Product | 1,000 conversations · 50% resolved · 3 seats | 10,000 conversations · 50% resolved · 15 seats | 100,000 conversations · 50% resolved · 80 seats |
|---|---|---|---|
| Gladly AI | US$1,110 | US$9,300 | US$84,600 |
Uses the Shopify App Store prices: US$1.50 per AI Resolution plus US$120 per team member. AI Assists at US$0.25 each are not included.
AI agent cost calculator · Per-resolution vs per-seat pricing · What counts as a resolution?
Related pages
- Gladly AI reviewreview
Sources
- Gladly AI product page — Gladly · 18 September 2026
- Gladly pricing — Gladly · 18 September 2026
- Gladly on the Shopify App Store — Shopify App Store · 18 September 2026
- AI pricing: deflection vs outcomes — Gladly · 18 September 2026
- What is Gladly AI — Gladly Help · 18 September 2026
- March 2026 releases — Gladly Help · 18 September 2026
- Set up the Gladly AI Gorgias integration — Gladly Help · 18 September 2026
- Why your helpdesk needs Gladly — Gladly · 18 September 2026
- Voice and SMS phone number costs — Gladly Help · 18 September 2026
- AI security and compliance — Gladly Help · 18 September 2026
- Gladly customers — Gladly · 18 September 2026
- Breeze Airways customer story — Gladly · 18 September 2026
- Gladly announces agentic commerce capabilities at Gladly Connect Live (6 May 2026) — PR Newswire · 18 September 2026
This page was researched and drafted with AI assistance from the sources listed on it. We have not run hands-on tests of these products. Method: How we review