AI Answers costs US$0.75 per resolution, charged once per session. Help Scout plans are US$25, US$45 and US$75 per user per month. Prepaid bundles are advertised as saving up to 33%; their sizes are not published.
- Price from
- US$0.75 per resolution
- Pricing model
- Seats plus usage
- Works on your existing helpdesk
- Requires Help Scout
- Self-serve sign-up
- Yes
What you are billed for
A resolution is counted when the customer receives an AI answer and then does not escalate, search the knowledge base or ask another question. It is inferred from inaction. Greetings alone are not charged, and the optional spending cap is a hard stop.
Pricing
| Plan or item | Price | Source |
|---|---|---|
| AI Answers | US$0.75 per resolution | Source |
| Standard | US$25 per seat per month | Source |
| Plus | US$45 per seat per month | Source |
| Pro | US$75 per seat per month | Source |
Worked examples
Estimated monthly cost of Help Scout AI Answers at three volumes, using the vendor's published prices. This is the same arithmetic as our cost calculator; your contract may differ.
| Product | 1,000 conversations · 50% resolved · 3 seats | 10,000 conversations · 50% resolved · 15 seats | 100,000 conversations · 50% resolved · 80 seats |
|---|---|---|---|
| Help Scout AI Answers | US$450 | US$4,125 | US$39,500 |
US$0.75 per resolution plus Standard plan seats at US$25 per user.
AI agent cost calculator · Per-resolution vs per-seat pricing · What counts as a resolution?
Related pages
Sources
- Help Scout AI features — Help Scout · 18 September 2026
- Help Scout pricing — Help Scout · 18 September 2026
- AI resolutions pricing — Help Scout Docs · 18 September 2026
- AI Answers — Help Scout Docs · 18 September 2026
- Manage AI Answers — Help Scout Docs · 18 September 2026
- Help website visitors with AI — Help Scout Docs · 18 September 2026
- Improve AI Answers — Help Scout Docs · 18 September 2026
- AI Answers usage and spend (21 May 2026) — Help Scout · 18 September 2026
- Help Scout self-service — Help Scout · 18 September 2026
- AIHR customer story — Help Scout · 18 September 2026
- Help Scout customers — Help Scout · 18 September 2026
- Security at Help Scout — Help Scout Docs · 18 September 2026
- Help Scout security — Help Scout · 18 September 2026
- HIPAA at Help Scout — Help Scout Docs · 18 September 2026
This page was researched and drafted with AI assistance from the sources listed on it. We have not run hands-on tests of these products. Method: How we review