Pricing

HubSpot Customer Agent pricing explained

HubSpot Customer Agent's published prices, how the billable unit is defined, and worked examples at 1,000, 10,000 and 100,000 conversations a month.

By the ai-agents.reviews teamPublished 18 September 2026Updated 18 September 2026Prices and figures verified 18 September 2026

A resolved conversation costs 50 credits, which is US$0.50. Credits cost US$10 per 1,000, and Professional includes 3,000 a month, enough for 60 resolutions. Before April 14, 2026 the price was US$1 per conversation handled. Enterprise seats are US$150; we could not pin down the Professional seat price, which HubSpot shows as US$90–US$100 depending on billing.

Price from
US$0.50 per resolution
Pricing model
Credits
Works on your existing helpdesk
Requires HubSpot Service Hub
Self-serve sign-up
Yes

What you are billed for

HubSpot counts a conversation as resolved when the agent shared a source or took an action and the visitor did not ask for a human within 72 hours. If one of your staff reassigns the conversation, it is still billed. Lead qualifications, in beta, are billed as resolutions too.

Pricing

Plan or itemPriceSource
Customer Agent resolved conversation (50 HubSpot Credits)US$0.50 per resolutionSource
HubSpot Credits (1,000)US$10Source
Customer Agent voice, per minute (beta)US$0.50Source
Service Hub ProfessionalUS$90–US$100 per seat per monthSource
Service Hub EnterpriseUS$150 per seat per monthSource
Service Hub Professional onboarding (one-time)US$1,500Source
Service Hub Enterprise onboarding (one-time)US$3,500Source

Worked examples

Estimated monthly cost of HubSpot Customer Agent at three volumes, using the vendor's published prices. This is the same arithmetic as our cost calculator; your contract may differ.

Product1,000 conversations · 50% resolved · 3 seats10,000 conversations · 50% resolved · 15 seats100,000 conversations · 50% resolved · 80 seats
HubSpot Customer AgentUS$250US$2,500US$25,000
Estimates from published list prices in USD, verified on the date shown on this page. Taxes, discounts, implementation and overage rules are not included.

US$0.50 per resolved conversation. HubSpot seats and onboarding fees are not included, because we could not confirm the Professional seat price.

AI agent cost calculator · Per-resolution vs per-seat pricing · What counts as a resolution?

Sources

  1. HubSpot Customer Agent — HubSpot · 18 September 2026
  2. Service Hub pricing — HubSpot · 18 September 2026
  3. HubSpot Credits — HubSpot · 18 September 2026
  4. HubSpot product and services catalog — HubSpot Legal · 18 September 2026
  5. Customer Agent and Prospecting Agent: now you pay when the task is complete (14 April 2026) — HubSpot · 18 September 2026
  6. Understand the customer agent — HubSpot Knowledge Base · 18 September 2026
  7. Set up the customer agent — HubSpot Knowledge Base · 18 September 2026
  8. Deploy the customer agent to channels — HubSpot Knowledge Base · 18 September 2026
  9. Set up and customize the customer agent's handoff process — HubSpot Knowledge Base · 18 September 2026
  10. HubSpot cloud infrastructure and data hosting FAQ — HubSpot Knowledge Base · 18 September 2026
  11. HubSpot security and compliance — HubSpot · 18 September 2026
  12. HubSpot Trust Center — HubSpot · 18 September 2026
  13. HubSpot Q2 2026 earnings call transcript — The Motley Fool · 18 September 2026
  14. HubSpot switching AI pricing from per-use to per-resolution — SaaStr · 18 September 2026

This page was researched and drafted with AI assistance from the sources listed on it. We have not run hands-on tests of these products. Method: How we review