Pricing

Intercom Fin pricing explained

Intercom Fin's published prices, how the billable unit is defined, and worked examples at 1,000, 10,000 and 100,000 conversations a month.

By the ai-agents.reviews teamPublished 18 September 2026Updated 18 September 2026Prices and figures verified 18 September 2026

Fin costs US$0.99 per outcome, with at most one charge per conversation, and US$9.99 when it qualifies a sales lead. On another vendor's helpdesk there is a minimum of 50 outcomes a month, about US$49.50. Inside Intercom you also pay for seats, from US$29 to US$132 per seat per month on annual billing. Fin Voice is quote-only and limited to selected customers.

Price from
US$0.99 per resolution
Pricing model
Per resolution
Works on your existing helpdesk
Yes
Self-serve sign-up
Yes

What you are billed for

Fin bills per outcome. An outcome is a resolution the customer confirms, a resolution assumed because the customer did not reply for 24 hours, or a handoff to a human that you set up as part of a procedure. Conversations a customer reopens are deducted. Sales qualifications are billed separately.

Pricing

Plan or itemPriceSource
Fin outcomeUS$0.99 per resolutionSource
Fin qualification outcomeUS$9.99Source
Intercom EssentialUS$29 per seat per monthSource
Intercom AdvancedUS$85 per seat per monthSource
Intercom ExpertUS$132 per seat per monthSource
Copilot add-onUS$29 per seat per monthSource
Pro add-on (from)US$99 per monthSource

Worked examples

Estimated monthly cost of Intercom Fin at three volumes, using the vendor's published prices. This is the same arithmetic as our cost calculator; your contract may differ.

Product1,000 conversations · 50% resolved · 3 seats10,000 conversations · 50% resolved · 15 seats100,000 conversations · 50% resolved · 80 seats
Intercom FinUS$495US$4,950US$49,500
Estimates from published list prices in USD, verified on the date shown on this page. Taxes, discounts, implementation and overage rules are not included.

Fin is modelled standalone on another helpdesk: US$0.99 per resolution with the monthly minimum and no Intercom seats. Handoffs you configure as outcomes would add to the bill.

AI agent cost calculator · Per-resolution vs per-seat pricing · What counts as a resolution?

Sources

  1. Fin homepage — Fin · 18 September 2026
  2. Fin pricing — Fin · 18 September 2026
  3. Intercom pricing — Intercom (Fin) · 18 September 2026
  4. Fin pricing: outcomes — Fin Help Center · 18 September 2026
  5. Anthropic customer story — Fin · 18 September 2026
  6. Lightspeed customer story — Fin · 18 September 2026
  7. Fin channels — Fin · 18 September 2026
  8. Fin integrations — Fin · 18 September 2026
  9. Use Fin AI Agent in multiple languages — Fin Help Center · 18 September 2026
  10. Regional data hosting — Fin Help Center · 18 September 2026
  11. Intercom security — Intercom (Fin) · 18 September 2026
  12. Fin AI Agent explained — Fin Help Center · 18 September 2026
  13. Today, Intercom becomes Fin — Intercom (Fin) · 18 September 2026
  14. Salesforce signs definitive agreement to acquire Fin — Salesforce · 18 September 2026

This page was researched and drafted with AI assistance from the sources listed on it. We have not run hands-on tests of these products. Method: How we review