Agentforce is Salesforce's AI agent platform for Service Cloud. It acts directly on CRM data and offers more pricing models than any rival: per conversation, per action with Flex Credits, per user, and since July 2026 per resolution with Help Agent.
Bottom line
- Best for: Organisations already committed to Salesforce Service Cloud
- Not for: Teams looking for a first support platform or a quick pilot
- Price from: US$2 per conversation
- The catch: The US$2 per conversation plan bills whether or not the issue is resolved, and the pricing has changed repeatedly.
Score breakdown
Salesforce Agentforce scores 5.9 out of 10 on rubric v1.0. The rubric rates what can be verified from public information, not hands-on performance.
Some prices are public, but a material part of the bill, such as a platform fee, usage rate or minimum, is quote-only or undefined.
Figures from named customers in published case studies.
Sales-led, but a pilot or go-live within weeks is documented.
Chat plus one other channel, or limited language and integration support.
Human handoff is documented; little else is.
Key facts
- Vendor
- Salesforce
- Pricing model
- Mixed
- Price from
- US$2 per conversation
- Works on your existing helpdesk
- No — Requires Salesforce
- Self-serve sign-up
- No
- Free trial
- Yes
- Channels
- Chat, Voice
- Languages
- Not documented · German: Not documented · Spanish: Not documented
- EU data residency
- Yes
- Compliance
- ISO 42001
- Integrations
- Salesforce Service Cloud, Salesforce Knowledge, Data 360
- Named customers
- 1-800Accountant, OpenTable, Datasite, Engine, Fisher & Paykel, reMarkable, PenFed Credit Union, PowerSchool
Strengths
- Prices are public, which is rare among enterprise platforms.
- Named customers report results: 1-800Accountant 70%, OpenTable 73%, Datasite 70%.
- Existing Salesforce customers can start free through Salesforce Foundations.
Weaknesses
- It requires the Salesforce platform; we found no way to run it on another helpdesk.
- Testing is metered too: sandbox actions cost 16 credits each, and credits expire without rollover.
- Salesforce's help site would not load for our research, so the official conversation definition, language list and service-level certifications are not verified here.
Pricing
There are four ways to pay. Conversations cost US$2 each. Flex Credits cost US$500 per 100,000, and a standard action uses 20 credits, about US$0.10. Per-user add-ons start at US$125 a month. The newer Help Agent is sold per resolution, reported by CIO.com at US$2 with a minimum pre-purchase of 1,000 resolutions; we did not find those two numbers on a Salesforce page.
Salesforce Agentforce pricing explained · AI agent cost calculator
Claimed vs reported performance
| Reported figure | Source | Who says so |
|---|---|---|
| 70% | 1-800Accountant | Named customer |
| 73% | OpenTable | Named customer |
| 70% | Datasite | Named customer |
Salesforce publishes no average resolution rate. It says its own help site resolved 70% of 4,300,000 enquiries, and named customers report around 70%, in one case measured during a single peak week. In July 2026 analysts at KeyBanc, as reported by CIO.com, questioned the product's maturity and customer traction.
Verdict
Agentforce makes sense when your service data already lives in Salesforce and you have people who can model credit consumption. Its score here is held down partly by what we could not verify, not only by what we found. For everyone else it is a heavy way to start.
Related pages
Frequently asked questions
Which Agentforce pricing model is cheapest?
It depends on how many actions a conversation needs and how many conversations are resolved. At about US$0.10 per action, a conversation with fewer than twenty actions costs less on Flex Credits than the flat US$2. Model your own flows before choosing.
What does Salesforce buying Fin mean for Agentforce?
Salesforce agreed in June 2026 to acquire Fin for about US$3,600,000,000. The deal had not closed when we checked, and Salesforce has not said how the two products will be combined.
Sources
- Agentforce — Salesforce · 18 September 2026
- Agentforce pricing — Salesforce · 18 September 2026
- Flex Credits Rate Card (21 April 2026) — Salesforce · 18 September 2026
- Agentforce Help Agent announcement — Salesforce · 18 September 2026
- Salesforce unveils AI Help Agent with pay-per-resolution pricing — CIO.com · 18 September 2026
- Agentforce customer success stories — Salesforce · 18 September 2026
- Complete guide to Agentforce pricing options — Salesforce Ben · 18 September 2026
- Agentforce product maturity questioned as KeyBanc cites weak customer traction — CIO.com · 18 September 2026
- Agentforce Help Agent pay-per-resolution analysis — SalesforceDevops.net · 18 September 2026
- Hyperforce public cloud infrastructure — Salesforce · 18 September 2026
- Salesforce achieves ISO 42001 for Agentforce — Salesforce · 18 September 2026
- AI customer service agents — Salesforce · 18 September 2026
- Salesforce signs definitive agreement to acquire Fin — Salesforce · 18 September 2026
- Salesforce Q2 FY27 results — Salesforce · 18 September 2026
This page was researched and drafted with AI assistance from the sources listed on it. We have not run hands-on tests of these products. Method: How we review