There are four ways to pay. Conversations cost US$2 each. Flex Credits cost US$500 per 100,000, and a standard action uses 20 credits, about US$0.10. Per-user add-ons start at US$125 a month. The newer Help Agent is sold per resolution, reported by CIO.com at US$2 with a minimum pre-purchase of 1,000 resolutions; we did not find those two numbers on a Salesforce page.
- Price from
- US$2 per conversation
- Pricing model
- Mixed
- Works on your existing helpdesk
- Requires Salesforce
- Self-serve sign-up
- No
What you are billed for
It depends on the model you buy. A conversation is billed regardless of outcome. Flex Credits are consumed per action the agent takes. Help Agent bills per autonomous resolution. We could not retrieve Salesforce's official definition of a billable conversation, so get it in writing.
Pricing
| Plan or item | Price | Source |
|---|---|---|
| Conversations | US$2 per conversation | Source |
| Flex Credits (100,000) | US$500 | Source |
| Agentforce add-ons | US$125 per seat per month | Source |
| Agentforce 1 Editions (from) | US$550 per seat per month | Source |
| Agentforce User License (requires Flex Credits) | US$5 per seat per month | Source |
| Agentforce Help Agent (reported by CIO.com) | est. US$2 per resolution | Source |
Worked examples
Estimated monthly cost of Salesforce Agentforce at three volumes, using the vendor's published prices. This is the same arithmetic as our cost calculator; your contract may differ.
| Product | 1,000 conversations · 50% resolved · 3 seats | 10,000 conversations · 50% resolved · 15 seats | 100,000 conversations · 50% resolved · 80 seats |
|---|---|---|---|
| Salesforce Agentforce | US$2,000 | US$20,000 | US$200,000 |
Modelled on the US$2 per conversation plan, which bills every conversation. Service Cloud licenses are not included.
AI agent cost calculator · Per-resolution vs per-seat pricing · What counts as a resolution?
Related pages
Sources
- Agentforce — Salesforce · 18 September 2026
- Agentforce pricing — Salesforce · 18 September 2026
- Flex Credits Rate Card (21 April 2026) — Salesforce · 18 September 2026
- Agentforce Help Agent announcement — Salesforce · 18 September 2026
- Salesforce unveils AI Help Agent with pay-per-resolution pricing — CIO.com · 18 September 2026
- Agentforce customer success stories — Salesforce · 18 September 2026
- Complete guide to Agentforce pricing options — Salesforce Ben · 18 September 2026
- Agentforce product maturity questioned as KeyBanc cites weak customer traction — CIO.com · 18 September 2026
- Agentforce Help Agent pay-per-resolution analysis — SalesforceDevops.net · 18 September 2026
- Hyperforce public cloud infrastructure — Salesforce · 18 September 2026
- Salesforce achieves ISO 42001 for Agentforce — Salesforce · 18 September 2026
- AI customer service agents — Salesforce · 18 September 2026
- Salesforce signs definitive agreement to acquire Fin — Salesforce · 18 September 2026
- Salesforce Q2 FY27 results — Salesforce · 18 September 2026
This page was researched and drafted with AI assistance from the sources listed on it. We have not run hands-on tests of these products. Method: How we review