Fin and Tidio Lyro are the two easiest AI agents to start with, and they bill differently: Fin charges per outcome, Lyro charges per conversation in prepaid bundles. Lyro is built for small online stores; Fin covers more channels and languages and scales further.
Both can run on other vendors' helpdesks, and both publish entry prices.
Bottom line
- For a small store, start with Lyro. For software, services or a growing support team, Fin's per-outcome pricing and wider coverage are the better fit.
Side by side
| Intercom Fin | Tidio Lyro | |
|---|---|---|
| Score | 9.1 | 7.9 |
| Pricing model | Per resolution | Per conversation |
| Price from | $0.99 per resolution | $24.17 per month |
| Works on your existing helpdesk | Yes | Yes |
| Self-serve sign-up | Yes | Yes |
| Free trial | Yes | Yes |
| Channels | Chat, Email, Voice, SMS, WhatsApp, Social messaging | Chat, Email, WhatsApp, Social messaging |
| Languages | 45+ languages | 48+ languages |
| EU data residency | Yes | Yes |
| Compliance | SOC 2 Type II, ISO 27001, ISO 27701, ISO 42001, AIUC-1, HIPAA, GDPR | SOC 2 Type II, GDPR |
| Vendor-claimed resolution rate | 76% | 67% |
| Reported figure | 50.8% (Anthropic) | 58% (Tidio's own support team) |
| Best for | Teams that want a price they can calculate today | Small online stores that want to start this week |
Choose Intercom Fin if
- You want to pay only when a conversation is resolved or handed off as configured.
- You need email handled fully, or voice and SMS.
- You need ISO 27001 and ISO 42001.
Choose Tidio Lyro if
- You run a small store and want to start from $32.50 a month.
- Your customers message you on WhatsApp, Instagram and Messenger.
- You want data hosted in the EEA by default.
Score breakdown
| Criterion | Weight | Intercom Fin | Tidio Lyro |
|---|---|---|---|
| Pricing transparency | 25% | 5/5 | 3/5 |
| Performance evidence | 25% | 4/5 | 4/5 |
| Access and time to pilot | 20% | 4/5 | 5/5 |
| Channel and language coverage | 15% | 5/5 | 4/5 |
| Control and compliance | 15% | 5/5 | 4/5 |
Worked examples
| Product | 1,000 conversations · 50% resolved · 3 seats | 10,000 conversations · 50% resolved · 15 seats | 100,000 conversations · 50% resolved · 80 seats |
|---|---|---|---|
| Intercom Fin | $495 | $4,950 | $49,500 |
| Tidio Lyro | $500 | $5,000 | $50,000 |
Frequently asked questions
Which is cheaper at low volume?
Lyro's entry bundle is $32.50 for 50 conversations, all billable. Fin's standalone minimum is about $49.50 for 50 outcomes, and unresolved conversations are free. Which is cheaper depends on how many conversations the agent resolves.
What are the billing catches?
Lyro closes a thread after 15 idle minutes, so a returning visitor is billed again. Fin bills a resolution when the customer is silent for 24 hours, and bills handoffs you configured.
Related pages
- Intercom Fin reviewreview
- Intercom Fin pricing explainedpricing
- Tidio Lyro reviewreview
- Tidio Lyro pricing explainedpricing
Sources
- Fin homepage — Fin · September 18, 2026
- Fin pricing — Fin · September 18, 2026
- Intercom pricing — Intercom (Fin) · September 18, 2026
- Fin pricing: outcomes — Fin Help Center · September 18, 2026
- Anthropic customer story — Fin · September 18, 2026
- Lightspeed customer story — Fin · September 18, 2026
- Fin channels — Fin · September 18, 2026
- Fin integrations — Fin · September 18, 2026
- Use Fin AI Agent in multiple languages — Fin Help Center · September 18, 2026
- Regional data hosting — Fin Help Center · September 18, 2026
- Intercom security — Intercom (Fin) · September 18, 2026
- Fin AI Agent explained — Fin Help Center · September 18, 2026
- Today, Intercom becomes Fin — Intercom (Fin) · September 18, 2026
- Salesforce signs definitive agreement to acquire Fin — Salesforce · September 18, 2026
- Lyro AI Agent — Tidio · September 18, 2026
- Tidio pricing — Tidio · September 18, 2026
- The Lyro AI agent limit — Tidio Help Center · September 18, 2026
- Lyro, the conversational AI agent — Tidio Help Center · September 18, 2026
- Lyro multilanguage support — Tidio Help Center · September 18, 2026
- Privacy policy and GDPR compliance — Tidio Help Center · September 18, 2026
- Lyro: build and integrate — Tidio · September 18, 2026
- Lyro achieves best resolution rates in industry (31 March 2025) — Tidio · September 18, 2026
- Borrowell case study — Tidio · September 18, 2026
- Tidio support team achieves 58% automation with Lyro — Tidio · September 18, 2026
- Tidio earns SOC 2 Type 2 certification (14 October 2025) — EIN Presswire · September 18, 2026
- About Tidio — Tidio · September 18, 2026
This page was researched and drafted with AI assistance from the sources listed on it. We have not run hands-on tests of these products. Method: How we review