Ada and Fin both run on top of the helpdesk you already have. Fin publishes its price and can be tried self-serve; Ada sells by quote, with a median contract of US$72,000 a year, and offers more channels and enterprise integrations. Fin suits teams that want to start small; Ada suits larger operations that want a managed platform across voice, messaging and email.
Both advertise an average resolution rate that their own named customers do not reach.
Bottom line
- If you can start with Fin, do, and use what you learn to negotiate with Ada later if you outgrow it. Go straight to Ada when you need voice and contact-centre integration from day one.
Side by side
| Ada | Intercom Fin | |
|---|---|---|
| Score | 7.4 | 9.1 |
| Pricing model | Quote only | Per resolution |
| Price from | est. US$36,079 per year | US$0.99 per resolution |
| Works on your existing helpdesk | Yes | Yes |
| Self-serve sign-up | No | Yes |
| Free trial | Not documented | Yes |
| Channels | Chat, Email, Voice, SMS, WhatsApp, Social messaging | Chat, Email, Voice, SMS, WhatsApp, Social messaging |
| Languages | 60+ languages | 45+ languages |
| EU data residency | Yes | Yes |
| Compliance | SOC 2 Type II, SOC 3, HIPAA, PCI DSS, GDPR, CCPA, AIUC-1 | SOC 2 Type II, ISO 27001, ISO 27701, ISO 42001, AIUC-1, HIPAA, GDPR |
| Vendor-claimed resolution rate | 84% | 76% |
| Reported figure | 45% (Betsson) | 50.8% (Anthropic) |
| Best for | Mid-market and enterprise teams that want an agent on top of their current helpdesk | Teams that want a price they can calculate today |
Choose Ada if
- You need contact-centre integrations such as Genesys, NICE or Twilio Flex.
- You want 60 languages across messaging, email and voice.
- You prefer prepaid volume with a negotiated rate; Vendr reports average savings of 17%.
Choose Intercom Fin if
- You want a public price and a free trial.
- You want ISO 27001 and ISO 42001, which Fin lists and Ada does not.
- You would rather pay per outcome with a low monthly minimum than prepay.
Score breakdown
| Criterion | Weight | Ada | Intercom Fin |
|---|---|---|---|
| Pricing transparency | 25% | 2/5 | 5/5 |
| Performance evidence | 25% | 5/5 | 4/5 |
| Access and time to pilot | 20% | 3/5 | 4/5 |
| Channel and language coverage | 15% | 4/5 | 5/5 |
| Control and compliance | 15% | 5/5 | 5/5 |
Worked examples
| Product | 1,000 conversations · 50% resolved · 3 seats | 10,000 conversations · 50% resolved · 15 seats | 100,000 conversations · 50% resolved · 80 seats |
|---|---|---|---|
| Ada | Quote only | Quote only | Quote only |
| Intercom Fin | US$495 | US$4,950 | US$49,500 |
Frequently asked questions
Whose billing definition is stricter?
Neither requires the customer to confirm. Fin bills confirmed resolutions, resolutions assumed after 24 hours of silence, and configured handoffs. Ada bills conversations that were not escalated and that its own AI judges relevant, accurate and safe, and may calculate volume from a sample.
How do the claims compare with named results?
Ada claims 84%; its named customers report 45% to 75%. Fin claims 76%; its named customers report 50.8% and 45–65%.
Related pages
- Ada reviewreview
- Ada pricing explainedpricing
- Intercom Fin reviewreview
- Intercom Fin pricing explainedpricing
Sources
- Ada homepage — Ada · 18 September 2026
- Ada platform — Ada · 18 September 2026
- Ada messaging — Ada · 18 September 2026
- Ada integrations — Ada · 18 September 2026
- Service-specific terms — Ada · 18 September 2026
- Understand and improve your AI agent's automated resolution rate — Ada Docs · 18 September 2026
- About multilingual support — Ada Docs · 18 September 2026
- Ada subprocessors — Ada · 18 September 2026
- Ada trust — Ada · 18 September 2026
- Epos Now case study — Ada · 18 September 2026
- Life360 case study — Ada · 18 September 2026
- Ada doubles YoY growth as demand for agentic customer service surges (3 March 2026) — Ada · 18 September 2026
- Ada pricing (buyer data, 114 purchases) — Vendr · 18 September 2026
- Ada company profile — Sacra · 18 September 2026
- Fin homepage — Fin · 18 September 2026
- Fin pricing — Fin · 18 September 2026
- Intercom pricing — Intercom (Fin) · 18 September 2026
- Fin pricing: outcomes — Fin Help Center · 18 September 2026
- Anthropic customer story — Fin · 18 September 2026
- Lightspeed customer story — Fin · 18 September 2026
- Fin channels — Fin · 18 September 2026
- Fin integrations — Fin · 18 September 2026
- Use Fin AI Agent in multiple languages — Fin Help Center · 18 September 2026
- Regional data hosting — Fin Help Center · 18 September 2026
- Intercom security — Intercom (Fin) · 18 September 2026
- Fin AI Agent explained — Fin Help Center · 18 September 2026
- Today, Intercom becomes Fin — Intercom (Fin) · 18 September 2026
- Salesforce signs definitive agreement to acquire Fin — Salesforce · 18 September 2026
This page was researched and drafted with AI assistance from the sources listed on it. We have not run hands-on tests of these products. Method: How we review