review

Tidio Lyro review

What Tidio Lyro costs, what its resolution-rate claims rest on, where it fits and where it does not. Scored on a published rubric, with every figure sourced.

By the ai-agents.reviews teamPublished 18 September 2026Updated 18 September 2026Prices and figures verified 18 September 2026

Lyro is Tidio's AI agent for small and mid-sized e-commerce businesses. It works as an add-on to Tidio, on its own, or on Zendesk, Intercom and Salesforce through Lyro Connect. Entry prices are public, data is hosted in the EEA, and it supports 48 languages.

Bottom line

  • Best for: Small online stores that want to start this week
  • Not for: Support by voice or SMS, or teams that want one simple meter
  • Price from: US$24.17 per month
  • The catch: A conversation thread closes after 15 idle minutes, so a visitor who comes back is billed again, and the free quota never resets.

Score breakdown

7.9

Tidio Lyro scores 7.9 out of 10 on rubric v1.0. The rubric rates what can be verified from public information, not hands-on performance.

Pricing transparencyWeight 25% · Level 3/5

Some prices are public, but a material part of the bill, such as a platform fee, usage rate or minimum, is quote-only or undefined.

Performance evidenceWeight 25% · Level 4/5

Figures from named customers in published case studies.

Access and time to pilotWeight 20% · Level 5/5

Self-serve sign-up or trial, and it runs on top of the helpdesk you already use.

Channel and language coverageWeight 15% · Level 4/5

Chat, email, and voice or messaging channels, with 30 or more languages.

Control and complianceWeight 15% · Level 4/5

Handoff, guardrails and testing or simulation tools; SOC 2 or ISO 27001; a GDPR data processing agreement.

Key facts

Vendor
Tidio
Pricing model
Per conversation
Price from
US$24.17 per month
Works on your existing helpdesk
Yes
Self-serve sign-up
Yes
Free trial
Yes
Channels
Chat, Email, WhatsApp, Social messaging
Languages
48+ languages · German: Yes · Spanish: Yes
EU data residency
Yes
Compliance
SOC 2 Type II, GDPR
Integrations
Shopify, WooCommerce, Zendesk, Intercom, Salesforce
Named customers
Borrowell, Under Armour, The Body Shop, Dermalogica, Stanley, Jaguar, ADT, Endeksa

Strengths

  • Self-serve, with a 7-day trial, and it can run on helpdesks you already use.
  • Data hosted in the EEA, SOC 2 Type II, German and Spanish supported.
  • Its premium plan comes with a guaranteed 50% resolution rate and pay-per-resolution billing.

Weaknesses

  • Three separate meters: Lyro conversations, human conversations and Flows.
  • Email gets an AI first reply only; there is no voice or SMS.
  • The marketing page claims HIPAA compliance while the help centre says formal documentation does not exist yet.

Pricing

Lyro starts at US$32.50 a month for 50 conversations, with bundles up to 1,000; Tidio's headline is from US$0.50 per conversation. Tidio plans start at US$24.17 a month on annual billing, and Plus is listed from US$300 a month plus usage. Premium is by quote from 3,000 conversations.

Tidio Lyro pricing explained · AI agent cost calculator

Claimed vs reported performance

Reported figureSourceWho says so
67%TidioVendor claim
58%Tidio's own support teamNamed customer
83%BorrowellNamed customer

Tidio publishes an average resolution rate of 67%, and resolution rates of up to 90% for the best-performing setups; a 2025 release put the average at 64%. Publishing an average is more than several rivals do: Zendesk and Forethought give only "up to" ceilings, and Sierra, Gladly and Salesforce give no average at all. Like every vendor figure on this site, Tidio's average has not been independently verified. Its own support team reports 58%, and its customer Borrowell reports 83%.

For buyers in the United Kingdom The UK has no AI Act. An AI support agent is governed by the law you already know: UK GDPR and the Data Protection Act 2018, PECR for anything a chat widget stores on a device, and, for regulated financial firms, the FCA's Consumer Duty. Rules on automated decisions changed on 5 February 2026. AI customer service agents and the law in the United Kingdom

Verdict

Lyro scores well because a small team can sign up, try it on real traffic and see most of the bill in advance. The 15-minute thread rule and the separate meters are the things to model before you commit to a bundle.

Frequently asked questions

How is a Lyro conversation counted?

Any thread where Lyro sends at least one reply counts. Threads close after 15 idle minutes, so a returning visitor starts a new billable conversation.

Can I use Lyro without Tidio's live chat?

Yes. Tidio offers Lyro on its own and, through Lyro Connect, on Zendesk, Intercom and Salesforce.

Sources

  1. Lyro AI Agent — Tidio · 18 September 2026
  2. Tidio pricing — Tidio · 18 September 2026
  3. The Lyro AI agent limit — Tidio Help Center · 18 September 2026
  4. Lyro, the conversational AI agent — Tidio Help Center · 18 September 2026
  5. Lyro multilanguage support — Tidio Help Center · 18 September 2026
  6. Privacy policy and GDPR compliance — Tidio Help Center · 18 September 2026
  7. Lyro: build and integrate — Tidio · 18 September 2026
  8. Lyro achieves best resolution rates in industry (31 March 2025) — Tidio · 18 September 2026
  9. Borrowell case study — Tidio · 18 September 2026
  10. Tidio support team achieves 58% automation with Lyro — Tidio · 18 September 2026
  11. Tidio earns SOC 2 Type 2 certification (14 October 2025) — EIN Presswire · 18 September 2026
  12. About Tidio — Tidio · 18 September 2026

This page was researched and drafted with AI assistance from the sources listed on it. We have not run hands-on tests of these products. Method: How we review