The best alternatives to Tidio Lyro are Intercom Fin if you want to pay only for outcomes, the agent built into your helpdesk if you use HubSpot, Freshdesk or Help Scout, and Gladly AI if your store needs voice support.
Lyro ranks second on our rubric, so switching is usually about a specific need rather than overall quality.
Why teams look beyond Tidio Lyro
- You need voice or SMS, which Lyro does not offer.
- You want full AI handling of email, not only a first reply.
- You would rather have one billing meter than separate ones for Lyro, human conversations and Flows.
The alternatives, ranked
Intercom Fin
Teams that want a price they can calculate today9.1- Price from
- US$0.99 per resolution
- Pricing model
- Per resolution
- Works on your existing helpdesk
- Yes
- Self-serve sign-up
- Yes
Fin is the AI agent from the company formerly called Intercom, which renamed itself Fin in May 2026. It runs inside the Intercom helpdesk or on top of another one, charges US$0.99 per outcome, and documents more about its pricing, languages and certifications than any other product we reviewed.
The catch: Customer silence for 24 hours is billed as a resolution, and so is a handoff to a human that you configured. Salesforce has agreed to buy the company.
Freshworks Freddy AI Agent
Small and mid-sized teams already on Freshdesk7.7- Price from
- US$0.49 per session
- Pricing model
- Seats plus usage
- Works on your existing helpdesk
- Requires Freshdesk
- Self-serve sign-up
- Yes
Freddy AI Agent is the no-code agent inside Freshdesk and Freshdesk Omni. Prices are public and setup is self-serve, but the billing unit is a session, not a resolution, and the session price rose about fivefold in November 2025.
The catch: A session is consumed whether or not the customer's problem is solved, and the 500 free sessions are a one-time allotment, not monthly.
HubSpot Customer Agent
Companies already on HubSpot Professional or Enterprise7.7- Price from
- US$0.50 per resolution
- Pricing model
- Credits
- Works on your existing helpdesk
- Requires HubSpot Service Hub
- Self-serve sign-up
- Yes
HubSpot's Customer Agent answers customers using your CRM data and knowledge base. It is available only to Service Hub Professional and Enterprise subscribers, and since April 2026 it costs US$0.50 per resolved conversation, paid in HubSpot Credits.
The catch: A conversation counts as resolved if the visitor does not ask for a human within 72 hours, and lead qualifications are billed too.
Help Scout AI Answers
Small Help Scout teams with a good knowledge base6.8- Price from
- US$0.75 per resolution
- Pricing model
- Seats plus usage
- Works on your existing helpdesk
- Requires Help Scout
- Self-serve sign-up
- Yes
AI Answers is the customer-facing AI inside Help Scout's Beacon chat widget. It costs US$0.75 per resolution, among the lowest published prices in the category, and does one thing: answer questions from your help content.
The catch: A resolution is inferred when the customer does nothing further, so abandoned sessions can be billed. Hosting is in the United States only.
Gladly AI
Shopify merchants and consumer brands6.6- Price from
- US$1.50 per resolution
- Pricing model
- Mixed
- Works on your existing helpdesk
- Yes
- Self-serve sign-up
- Yes
Gladly AI, formerly Gladly Sidekick, is aimed at retail and consumer brands. It runs inside Gladly's own helpdesk or on top of Gorgias, Zendesk and Salesforce. The only public prices are on the Shopify App Store; everything else is by quote.
The catch: An AI Resolution is not technically defined anywhere we could find, and AI Assists are billed as well.
Comparison table
| Product | Score | Pricing model | Price from | Works on your existing helpdesk | Self-serve sign-up | EU data residency | Best for |
|---|---|---|---|---|---|---|---|
| Tidio Lyro | 7.9 | Per conversation | US$24.17 per month | Yes | Yes | Yes | Small online stores that want to start this week |
| Intercom Fin | 9.1 | Per resolution | US$0.99 per resolution | Yes | Yes | Yes | Teams that want a price they can calculate today |
| Freshworks Freddy AI Agent | 7.7 | Seats plus usage | US$0.49 per session | No | Yes | Yes | Small and mid-sized teams already on Freshdesk |
| HubSpot Customer Agent | 7.7 | Credits | US$0.50 per resolution | No | Yes | Yes | Companies already on HubSpot Professional or Enterprise |
| Help Scout AI Answers | 6.8 | Seats plus usage | US$0.75 per resolution | No | Yes | No | Small Help Scout teams with a good knowledge base |
| Gladly AI | 6.6 | Mixed | US$1.50 per resolution | Yes | Yes | Not documented | Shopify merchants and consumer brands |
Frequently asked questions
Is there a Tidio alternative that charges per resolution?
Yes: Intercom Fin at US$0.99 per outcome, Help Scout at US$0.75 and HubSpot at US$0.50. Tidio's own premium plan also moves to pay per resolution.
Which alternative is best for a Shopify store?
Gladly AI, if you need voice and have a support team. For a small store, Lyro itself remains one of the easiest options.
Related pages
- Tidio Lyro reviewreview
- Tidio Lyro pricing explainedpricing
- The best AI customer service agents in 2026best list
Sources
- Lyro AI Agent — Tidio · 18 September 2026
- Tidio pricing — Tidio · 18 September 2026
- The Lyro AI agent limit — Tidio Help Center · 18 September 2026
- Lyro, the conversational AI agent — Tidio Help Center · 18 September 2026
- Lyro multilanguage support — Tidio Help Center · 18 September 2026
- Privacy policy and GDPR compliance — Tidio Help Center · 18 September 2026
- Lyro: build and integrate — Tidio · 18 September 2026
- Lyro achieves best resolution rates in industry (31 March 2025) — Tidio · 18 September 2026
- Borrowell case study — Tidio · 18 September 2026
- Tidio support team achieves 58% automation with Lyro — Tidio · 18 September 2026
- Tidio earns SOC 2 Type 2 certification (14 October 2025) — EIN Presswire · 18 September 2026
- About Tidio — Tidio · 18 September 2026
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- Fin pricing — Fin · 18 September 2026
- Intercom pricing — Intercom (Fin) · 18 September 2026
- Fin pricing: outcomes — Fin Help Center · 18 September 2026
- Anthropic customer story — Fin · 18 September 2026
- Lightspeed customer story — Fin · 18 September 2026
- Fin channels — Fin · 18 September 2026
- Fin integrations — Fin · 18 September 2026
- Use Fin AI Agent in multiple languages — Fin Help Center · 18 September 2026
- Regional data hosting — Fin Help Center · 18 September 2026
- Intercom security — Intercom (Fin) · 18 September 2026
- Fin AI Agent explained — Fin Help Center · 18 September 2026
- Today, Intercom becomes Fin — Intercom (Fin) · 18 September 2026
- Salesforce signs definitive agreement to acquire Fin — Salesforce · 18 September 2026
- Freddy AI Agent — Freshworks · 18 September 2026
- Freshdesk pricing — Freshworks · 18 September 2026
- Freddy AI Agent sessions FAQs — Freshworks Support · 18 September 2026
- Manage Freddy AI add-ons — Freshdesk Support · 18 September 2026
- Overview of Freddy AI for ticketing — Freshdesk Support · 18 September 2026
- Voice AI Agent integration in Freshcaller — Freshworks Support · 18 September 2026
- Configure AI Agent responses — Freshworks Support · 18 September 2026
- Freshworks launches new AI capabilities (13 November 2025) — Freshworks · 18 September 2026
- Hobbycraft customer story — Freshworks · 18 September 2026
- Freshworks Q4 2025 earnings call transcript — The Motley Fool · 18 September 2026
- Where are your data servers located? — Freshdesk Support · 18 September 2026
- Freshworks Trust Center — Freshworks · 18 September 2026
- Freshworks — Wikipedia · 18 September 2026
- HubSpot Customer Agent — HubSpot · 18 September 2026
- Service Hub pricing — HubSpot · 18 September 2026
- HubSpot Credits — HubSpot · 18 September 2026
- HubSpot product and services catalog — HubSpot Legal · 18 September 2026
- Customer Agent and Prospecting Agent: now you pay when the task is complete (14 April 2026) — HubSpot · 18 September 2026
- Understand the customer agent — HubSpot Knowledge Base · 18 September 2026
- Set up the customer agent — HubSpot Knowledge Base · 18 September 2026
- Deploy the customer agent to channels — HubSpot Knowledge Base · 18 September 2026
- Set up and customize the customer agent's handoff process — HubSpot Knowledge Base · 18 September 2026
- HubSpot cloud infrastructure and data hosting FAQ — HubSpot Knowledge Base · 18 September 2026
- HubSpot security and compliance — HubSpot · 18 September 2026
- HubSpot Trust Center — HubSpot · 18 September 2026
- HubSpot Q2 2026 earnings call transcript — The Motley Fool · 18 September 2026
- HubSpot switching AI pricing from per-use to per-resolution — SaaStr · 18 September 2026
- Help Scout AI features — Help Scout · 18 September 2026
- Help Scout pricing — Help Scout · 18 September 2026
- AI resolutions pricing — Help Scout Docs · 18 September 2026
- AI Answers — Help Scout Docs · 18 September 2026
- Manage AI Answers — Help Scout Docs · 18 September 2026
- Help website visitors with AI — Help Scout Docs · 18 September 2026
- Improve AI Answers — Help Scout Docs · 18 September 2026
- AI Answers usage and spend (21 May 2026) — Help Scout · 18 September 2026
- Help Scout self-service — Help Scout · 18 September 2026
- AIHR customer story — Help Scout · 18 September 2026
- Help Scout customers — Help Scout · 18 September 2026
- Security at Help Scout — Help Scout Docs · 18 September 2026
- Help Scout security — Help Scout · 18 September 2026
- HIPAA at Help Scout — Help Scout Docs · 18 September 2026
- Gladly AI product page — Gladly · 18 September 2026
- Gladly pricing — Gladly · 18 September 2026
- Gladly on the Shopify App Store — Shopify App Store · 18 September 2026
- AI pricing: deflection vs outcomes — Gladly · 18 September 2026
- What is Gladly AI — Gladly Help · 18 September 2026
- March 2026 releases — Gladly Help · 18 September 2026
- Set up the Gladly AI Gorgias integration — Gladly Help · 18 September 2026
- Why your helpdesk needs Gladly — Gladly · 18 September 2026
- Voice and SMS phone number costs — Gladly Help · 18 September 2026
- AI security and compliance — Gladly Help · 18 September 2026
- Gladly customers — Gladly · 18 September 2026
- Breeze Airways customer story — Gladly · 18 September 2026
- Gladly announces agentic commerce capabilities at Gladly Connect Live (6 May 2026) — PR Newswire · 18 September 2026
This page was researched and drafted with AI assistance from the sources listed on it. We have not run hands-on tests of these products. Method: How we review